Go Airport Shuttle

One of the worst shuttle experiences I have had. Half an hour projected wait time become an hour without an apology. The dispatcher actually hung up on me when I called to check in on the status of my shuttle. The shuttle driver left me to carry all my luggage and just pointed in the general direction of the van. I will never use this company again. It was not worth the $ 80 I spent. If I could get my money back I would. I would rather have struggled on the public transit than go through that after a redeye flight.

Never again. Most chilling was the driver. Seemed normal enough until he snapped, out of nowhere, that «you’re bossy» when I asked very politely if he could give us a blast of air in the back. It was a bit sinister and totally bizarre – it felt like «a woman should be seen and not heard» type of deal. I couldn’t imagine what else would’ve prompted name calling and rudeness to a customer. Even after that I was still prepared to tip him but toward the end he snapped again when I asked him a simple and polite question. At that point I was due to be the last stop but didn’t want to be alone with him so got out early and had my husband pick me up. The pickup protocol is a joke and I was left waiting 50 minutes with the usual string along every time I called to check in. «5 minutes» is their mantra and is never true. Avoid.

I was nervous booking after reading so many bad reviews, but it was a last resort I had to use. Booking was so smooth and easy. The driver let me know he was going to be early. The van was clean, the driver was friendly, and the ride went smoothly. This service is extremely convenient and worth my money. (Used from Milford, CT to LaGuardia.)

Never ever ever ever again. They need to be reminded that Über costs just the same amount to southern CT, and is way less rude/​inept. Directions to call, no meeting point given. Call. On hold for 15 minutes, middle of the night. I get through, am told to walk across the airport terminal, and he’ll be «maybe half an hour.» It’s past my scheduled pickup time. When I question him, he says, «Yes MA’AM, that’s the average wait time.»
Why do they ask for a landing/​pickup time? If I knew it would be half an hour, I’d have called when I landed, not after waiting for my bags. Literally no signs or direction and I have to stand (no seating) in the least hospitable hallway while the shuttle makes its way over. Add to that a «Welcome center» guy loudly mansplaining that I signed up for a shared shuttle, and this is what I get.

Awful. I checked in at airport after arriving at JFK. Waited for 40 min after they told me wait was 20 min. Called again and they said shuttle driver already came and went. I had been sitting in the waiting area the entire time. Had to wait another 20 min and was greeted by rude driver. Never using again.

My recent experience with Go Airport Shuttle (a.k.a. Primetime Shuttle) was enough to make me never want to use them again. Transportation was to be from JFK to my home in CT (normally about 60 — 75 minutes). My flight arrived early and, having no checked bags, I quickly proceeded to the Ground Transportation area and called them, as instructed to do. I was told someone would be there to pick me up in 20 –30 minutes. After 55 minutes, an annoyed driver showed up. We then proceeded to Terminal 1 for the next pickup. But the person wasn’t there. We then returned to Terminal 5 (where I had been picked up) for additional passengers. After that, I assumed we would now, finally, be on our way to CT but… NO! We then drove to LGA to pick up 2 sets of passengers! I have NEVER experienced a shuttle service picking up from both airports in one trip! Outrageous! There was a lot of traffic (especially at Terminal 5 — JFK) and throughout this entire pickup experience, the driver showed obvious huge frustration with this, with much horn-​honking etc. After some traffic going to CT (parts were down to one lane b/​c of night time road work) I finally arrived home just over 3 hours from when I phone Go Airport from JFK! I realize traffic is not the fault of the shuttle service but the driver’s attitude, horn honking and weaving in and out of traffic, and having been instructed to pick up passengers at 2 airports made this trip a VERY bad experience!

I booked this thinking it would be an easy way to get to Yale from JFK. Little did I know we’d be stopping at Laguardia and driving all around Connecticut dropping off people at homes (the site says there are specific drop off stops but this clearly isn’t true as we spent 30 minutes finding someone’s home down a long one way road). The trip ended up taking 3 hours to get to my hotel. Also the driver was extremely rude.

Where do I start !!!
1) Driver is on his phone about 50% of the time. Waiting last minute to hit the brakes only because his eyes weren’t on the road.
2) Rude driver. I had headphones on as I don’t like making a small talk and I wanted to just kick back and relax. Driver kept on nudging me with his hand every time he wanted something. Dude please don’t touch me. Also I don’t want to talk.
Never said please, thank you or excuse me (basic etiquette really)
3) Driver was switching lanes like a maniac.
4) driver picking his nose and then drying the booger with air coming out of AC vent and then flicking it.
Horrible experience I feared for my life.

Flight landed at LGA, called them for my pre existing reservation at 9:40 pm, was told 30 min wait. Called after 30 min, was told 5 more min. After 10 more min, asked airport attendant, who said 10 more min. At 10:40 pm I was on the shuttle, which made numerous stops far out of my way so that I didn’t reach my destination till nearly 2 am. Save your $ 70 and just take public transit. Unbelievably bad service.

Waited an hour for the shuttle to arrive. It had no shocks and I bounced around like popping corn. A service to avoid in the future

Well, I shoulda checked Unilocal before booking Go Primetime Shuttle. The online system let me book a pickup at JFK at 5am even though they don’t start picking up til 6am! And then the driver showed up 30 minutes late. So I got to hang out at the airport for 90 minutes after flying a redeye, and I’m only now starting the journey home. AVOID THIS COMPANY.

Took a Go shuttle tonight and had an awful experience. I had booked online to have a shared van drop me off at my house, paid and thought all was well. Nope! Driver was late picking up from Laguardia, I was the only passenger.
Approximately 10 minutes away from my house, the driver starts complaining about how «other drivers» would never accept to drive that distance, that they don’t actually service my area and he was «turning a blind eye to my taking advantage of paying $ 90 for a ride instead of $ 250». Um okay dude. Is it your job to drive from point A to point B or not?
Red Dot is much more professional and I’ll be sticking to them next time.

OH WOW TERRIBLE CUSTOMER SERVICE! I called to inquire about private van service for my business travelers and the female rep that answered the phone was the rudest person I think i’ve ever encountered; wouldn’t let me give her the details of the airport pickup/​drop off without interrupting. Then said ‘ok what are the arrival dates and location — to see if she could fit us in’. She said she could fit us in as long as we didn’t have any luggage as they didn’t have a van but they had an SUV. After I commented that wouldn’t work as we definitely have a couple of bags with camera equipment — in a snappy tone says ‘we don’t take people with that kind of equipment’. We are not from CNN or ESPN — it’s a couple of regular sized bags. So golfers don’t call this company if you have your golf clubs with you — you may have to walk to your destination. HORRIBLE!

Incredibly rude and unhelpful staff. Yelled at me over the phone and then hung up.

Terrible customer Service!!! The online chat never worked, the 800 number was always busy.
I booked a ride for my sister that was traveling with my 3 year old nice. Since the web page does not have the option to request a child’s seat, I had to call. The woman on the phone was extremely rude. I was so worried that the car service also would be terrible specially since they were arriving at La Guardia almost at midnight. Luckily it was not and they picked my sister up as soon as she called. BUT it could have been pure luck. I won’t use this service again unless there is no other option.

TERRIBLE CUSTOMER SERVICE! Don’t use this company!
This lady just loves yelling at people on the phone… I’m never going to use your service again thanks to that terrible lady.

If I could give negative stars, I would.
Unhelpful and rude staff.
Unreasonable delays in pickup.
Give this one a pass; there are other options. Even the metro north would have been faster.

I have never used Go Airport Shuttle, nor will I ever. Yesterday one of it’s drivers tail-​gated me for a good six miles on a rural road even though I was driving 5 – 10 over the speed limit. Not only rude, but dangerous and illegal. Additionally I saw him (her? I couldn’t see through the windshield). Repeatedly wander FAR across the double yellow. Texting? Falling asleep? Who knows. All I know is that I would never put my life in their hands! Emailed the company to complain, but they never responded.

I had this shuttle service pick me up from my home to take me to the airport on 05÷08÷15. This service is wonderful!!! The shuttle was 20 minutes early, which I was not expecting. However, I would ralther the shuttle be 20 minutes early then 20 minutes late… The driver helped me get my bags in and out of the van. It was a shared ride, but it was complete worth the price. I was at the airport in more than enough time to get to my gate and get something to eat.
I would diff take this shuttle service again. The are polite, affordable, and on point. I will not go to another shuttle service ever again to get to the airport…

If you arrive late (after 9pm), expect to wait about an hour for a ride. They always say half an hour on the courtesy phone, but are always wrong.