Jeff Biddle – State Farm Insurance Agent

I met Jeff approximately about 9 years ago very helpful !! outstanding person also his staff members Monique, Susie and Claudia! Yes every one is amazing
always on top of every question and concerns of mine and I’m pretty high expectations person! thank you State Farm!

To start I have State Farm through a different agent I have been unhappy with. I came in looking to transfer because my last agent had been lagging on updating my new car information, not processing payments, and bad at returning calls.
Enter Jeff Biddles office. Sat down with account rep Claudia, she assisted and coordinated with my old insurance office to properly get my State Farm account in proper order to insure that I was covered on all bases with my new car so I’m not driving uninsured. And I’m not even their client yet! She Assisted with updating info and payment. Claudia was excellent.
Definitely looking forward to hearing from Mr. Biddle and transferring my State Farm account to this branch/​office and changing my homeowners insurance to here as well. Very Excellent customer service.

Monique Jackson is AMAZING at what she does! I cannot say enough good things about her! Every time I had a question about my new policy, adding a car to my policy or lowering my monthly payment to something more affordable, she has gone above and beyond the call of duty to help me and my entire family. Not only is she a wiz behind the keyboard when it comes to State Farm policies, she is so sweet and truly cares about the customers and treats them like they are family. Jeff Biddle is such a great guy, a great insurance agent, and has a GEM with Monique! Please don’t ever let her go! She is what makes insurance a breeze! Love love LOVE her!

Since most insurance companies are a pain either way, State Farm Jeff Biddles agent office made it especially extra hard. I would not recommend at all coming here if you have the option of going to another agents office. They switched agents on us without notifying us in the first place & my family & I were driving uninsured for a while until I had to go to the DMV. They lack customer service, they won’t return emails or even answer the phone calls. I have never in my life been more dissatisfied with an insurance office like this before. They are rude & impolite & because of them I am completely switching companies. They all need training in customer service because that’s what they do for a living & if they can’t even keep a customer with them then they are failing.

I met Jeff in 2010, I had just bought my 1^st home. He took the time to go every aspect of my policy and gave his recommendations. He was very professional, friendly, and most importantly honest. A little over a year goes by and we had our first major problem at our home, we were told we had a slab leak. I called Jeff because all I thought of was $$$$! Jeff immediately left his office and drove to my home to take a look at the problem. We didn’t know where the main water connection was and he took the time to un-​bury it and show us. Then showed us how to look at the meter to check if the water was still flowing. We were absolutely grateful and impressed with his total customer satisfaction, we also ended up learning we DID NOT have a slab leak meaning I didn’t have to file a claim. By Jeff coming to my home to help investigate proved how much he valued us as clients. He truly is a pleasure to work with, and a fountain of information from glass repairs to plumbers.
I have also had the pleasure of working with Cassandra Avila. She promptly returns my emails with detailed accurate information. My son was the victim of a small parking lot fender bender and she spoke to me detail about the accident and what options we had if we chose to make the claim. She mailed us State Farm accident folders that contained a pen and band aids I thought that was really cool… She even labeled them clearly for each car in our household and even included a copy of our insurance cards in each one. I was very impressed with how professional she is and how much care she took with our policies, she made me feel valuable. I know with Cassandra she will give me 100% accurate detailed information and if I don’t understand she breaks it down for me. As we all know insurance language is sometimes confusing. Cassandra is a wonderful asset to the Biddle team. :)

The team at this office has done a wonderful job. We have worked with Monique Jackson many times and have found her a pleasure to work with, and she always does a great job servicing our insurance needs. I would recommend this office to anyone.

Love this agency! They’ve always been super nice and extremely down to earth. He doesn’t fluff around any more than he’s supposed to (he IS supposed to sell you his product). I would recommend this guy to anyone.

Been going here for about a year now, Javier Favela has been a wonderful help with anything I need. Very cool guy and is always on top of things. Calls you back right away and makes sure you are well taken care of. He also makes sure that you understand your premiums and what you’re paying for. As well as gets you any discount that may apply to you. Best experience I’ve had yet with State Farm. Highly suggest this agency and ask for Javier Favela he will take great care of you.

I have known Jeff for several years and had the pleasure of working for him. He is now my insurance agent for car home and life. He is extremely professional and is always looking out for my best interest. He takes the time to explain coverages and listens to my millions of questions! If you need insurance use Jeff. Great guy!

Jeff Biddle with State Farm, was extremely informative with quoting my Home owners insurance and the cost was lower then other agencies. So I decided to go with State Farm. I very pleased with the customer service. Someone always answers the phone when I call for questions no answering machine or answering service a real person. Everyone in his office is very helpful and kind. I highly recommend Jeff Biddle for anyone in need of insurance.

Jeff Biddle is the most patient and honest insurance agent I have ever had. I recently switched from Allstate because they raised my rates after being insured with them for 22 years. Jeff sat with me and showed me how my insurance was set up incorrectly and how he and State Farm could save me and my family money. State Farm has a customer for life!

Jeff, his team, and State Farm have provided outstanding services for our family.
They have always been able to offer adaptable solutions to meet our current needs.
We have had previous experiences with multiple insurance companies but feel comfortable we have finally found a company and agent that understands the needs of our family and has exceeded expectations.
Michael & Co.

Excellent customer service, this firm has always been prompt in answering questions and quick with followups. I switched from Farmers and have much better coverage on all policies at a lower cost.

Jeff Biddle and his staff are terrific. We insure, not only our peronsal autos and home through Jeff, but our company vehicles as well. Everyone at the office is courteous and professional. It is also nice to have an agent right around the corner from our house/​business. It’s great to have great neighbors.

Jeff Biddle is great! The customer service is excellent. I actually left another State Farm agent to work with Jeff and I am so glad I did. He is friendly & professional and he always responds promptly.

I highly recommend not using this office.
I had a terrible experience with one of the agents (who I’ll leave nameless).
In a 3 month period I’ve never seen anyone make as many mistakes and be as forgetful as my agent. She quoted me after learning my entire driving history only to raise that quote another 3x in the next couple weeks.
When I complained she insisted that the quote was based on my partial driving history and the higher quotes are based on it’s entirety. Luckily I had everyting documened in emails so I was able to show her that she was wrong.
Then, I was double billed. When I tried to straighten this out I couldn’t get through to my agent for over a week.
When I finally canceled my claim she continued to try to quote me a lower price. I was like… «i’ve canceled my policy with you.» ONLY THEN did she apologize for all her mistakes. Up until this point she denied making any mistakes and continually blamed me (what kind of customer service is that?).
Anyway, it took over a month to receive a reimbursment check for the last month I had paid for.
Worst insurance experience ever!