Jon Polentz Property Management Co

This is the most unstructured company I have ever come into contact with. Upon moving into the apartment my roommates and I noticed that there were concerning issues. These issues were that the windows had gaps between window and frame, holes in the wall in the garage, both showers did not work properly and the dishwasher leaked. We were told upon moving in to locate all issues and to forward via fax these issues and they would be fixed. After moving in we had noted all of these issues and there was no resolution made within 4 weeks. We made multiple attempts to get this resolved, but the company told us they did not receive it though we had fax confirmation and emailed the document. Due to both of the showers not having working handles we had to hire a plumber to fix one of our showers so we would be able to have running water. We then complained that this had to be completed. The company then sent someone out to our location to fix the other shower, but charged us for the parts and labor though we are not responsible as tenants for the repair of their work. They then explained to us that it was due to them having to send an employee after hours though they had known about the issue for multiple days. The next issue came when the water heater stopped working. We notified the company of this issue and were assured they would fix the issue. This was not completed until four days later leaving us with no hot water. Unfortunately this is not where the issue had stopped they also told us they would be coming out on day 2 by 10pm, but no called no showed up for the appointment. The next day we had to contact them about the issue and they told us they did not see it to be a mandatory fix and were going to come out later on. They then told us they would be at the apartment between 4pm and 5pm. Again they no called no showed; upon calling the management company they told us they were behind schedule and would be there no later than 6pm. However they did not show up until 7pm and did not apologize for their negligence to the issue. The final issue that has arisen from this management company is from their payment plan. Upon moving in we had set up automatic payment via routing and account number. We were notified they attempted to pull funds the day of payment due and were unable to receive funds from the bank. We were then notified we would be charged a late fee due to this. My roommates and I checked with our bank and had documentation that no funds were attempted to be drafted from the account. Upon notifying the company they told us that it was not their issue to handle and we notified them it was considered negligent to pull on the day of and charge the late fee the same day. This was due to them not allowing us the opportunity to know there was an issue and to resolve it. The industry I work in pulls funds 3 days in advance in the case that funds are unable to be drafted the customer is able to pay and not be charged a fee. Finally we lived in the apartment for 3 months and was charged $ 300 for painting with no holes in the walls.
The extreme lack of professionalism astonishes me. It’s unacceptable that property management will belittle their tenants about issues that should have already been taken care of upon move in. Heather will make slanderous remarks to the neighbors about having to fix issues. While standing outside your apartment where you can hear her. And the owner Jon will blame her actions on tenants «bad attitude».

Polentz, like another reviewer mentioned, puts all the blame and cost on the tenant. Don’t ask for even basic repairs, because he will jack up your rent. Also, the emergency maintenance line is a joke. He refuses to help and offers no compromise, regardless of the situation. That’s far from being an ethical businessman. The only good person I’ve dealt with at his company is Eileen, who might not even be there any longer. For what I pay, I should receive much better service. Renters and homeowners really need to think twice before doing business with him.

I rent a beautiful unit through this company. I rarely require assistance from them. On the few occasions I have needed help I’ve been met with incompetence and excuses.
Most recently I encountered more than 40 LIVE WASPS in the residence where myself and my daughter live and called Polentz’ company for urgent assistance. I spent 5 days going back and forth with multiple emails and phone calls until I called a real pest control company myself, who was onsite in 20 minutes and resolved the issue in 20 more. Why were they unable to produce similar results? Either they go to the lowest bidder or they are incompetent — or both.
Any apology? No. Any condolences, concern for the wellbeing of my family? No.
I’ll be doing business elsewhere and suggest you do too.

Worst place to rent and worst customer service ever. Landlord refuses to fix the slightest problem with the apartment blaming it all on the tenants. Property in Santa Ana is infested with ants, roaches and other bugs. The neighbors are loud and disrespectful, most of all they never respect the parking spaces. Rent us cheap but I’d rather pay a little more and rent a place with some decent human beings. Don’t rent from these people! They are the worst!

One of he best rental experiences I have ever had. This is a group of highly professional real estate experts. I leased a condo in a Tustin and highly recommend a rental with a management company like Jon Polentz. The lease was handled quickly when I needed to move quickly. The minor maintenance was handled quickly with a quality repair (someone who repairs it right the first time). They also have ach transfer so you don’t need to mail a check which is convenient. Also on move out they were more than fair and you don’t have to worry about your deposit when you take care of the place. Overall a 5 star experience from beginning to end. I would not hesitate to rent a property managed by these guys and wouldn’t hesitate to put my own condo under their management of I ever need to have it rented out.

We have rented from Jon for about 5 years and he has been nothing but great. I would highly recommend Jon to anyone in the rental market!

I rented from Jon for 8 years. It was hit or miss with Jon on getting things repaired or taken care of over the years. Sometimes things we get done quickly and other times I had to write letters and continually follow up. I think when the ladies in the office could help me, things got done. They all seem to be nice.
My issue is with Jon. He is arrogant, abrasive and will take advantage of you if he can. At one point, after asking that the carpet get replaced because the tacks were coming though and my children kept stepping on them, he came over and told me he was going to have to raise my rent and I would need to pay him the raised rent before he could get it done. He then indicated to me that because I had been there so long, other similar properties were getting much higher rent rates and that if I moved out, he would fix it up and get more. It was these types of comments that I found to be unprofessional.
After giving my 30 day notice I scheduled a formal walk through two weeks before I moved out so I would have a chance to repair anything. That took place and I was told the only thing I would need to do was have the house and carpets professionally cleaned. I knew they would have to replace the carpet but they told me I had to pay to have it cleaned anyway. After all was said and done, he took money out of my deposit for things I could have easily repaired. I had to go to court to get my money back.
So…if you decide to rent from Jon, cover your butt and make sure you get something signed, have pictures and document everything. That’s my two cents.

Jon Polentz has been my property manager for nearly 3 years now. I was originally recommended to him by a friend who was renting a property management by JP — she said that as a tenant, she thought the property was very well managed. When I decided to put my property up for rent, I called several companies to find out rates, what services were included, etc. JP was the only company that took the time to answer my questions rather than just telling me to drop by their office. He came to the property personally to perform a walk through to determine an appropriate rental price and to explain the terms of the contract. He used various strategies to get the place rented, and was extremely thorough in screening potential tenants. When my property does need repairs, he uses reliable contractors that get the job done professionally and at very reasonable prices. I get my rent checks promptly through automatic deposit, and Jon and his staff always respond promptly to my questions and requests. Their service are slightly more expensive than some other property management companies (think 1−2% more of your rental income), but in comparing my experience with other friends who own rental properties, it’s absolutely worth it.
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