Mountain View Tire & Auto Service

I called in to ask about getting my wheels balanced and Jaime answered the phone and made an appointment with me. When I arrived, he came out to greet me, gave me a very good quote and had the work done in about an hour. He was extremely honest about the fact that they didn’t have the proper equipment to do an alignment due to my brand of tires which I greatly appreciated. The entire staff was very friendly and they have a great waiting area complete with TV, magazines and coffee service. Will definitely return!

This place is great! Their customer service it’s awesome! Jaime gave me the greatest deal on my car tires and brakes my car it’s ready to take El Niño storms! Thank you for your services guys!
C. Bautista

Solid service. Quality place. Great warrantees they took care of my flat tires free of charge in like 5 minutes.

My boy Dennis is the man! Always go to him for fast and awesome service. Love this place!

I was very disappointed with my last visit. I went in for an oil change which includes tire rotation on ¹⁄₁₄. I dropped off my car around 9ish am and picked up my car around 5 pm. They told me everything was great and my tires had been rotated!
Well a few days later I noticed my tires were never rotated. I called them and told them my tires were never rotated and the manager apologized and let me know to bring it in so they can get it done. I’m upset at the fact that they told me my tires had been rotated, it states it on my receipt!
I went back on ¹⁄₂₇. I let them know I was here for the tire rotation. He starts telling me the reason why they didn’t do it was bc one of the tires in the back was different. If they rotated them it would pull right. I told them to go ahead and do it. The manager looked at me as if I was clueless!
I picked up my car after work and he just hands me my keys and points at my car all the way in the back of the parking lot. It was so rude they made me walk all the way back past their back entranfe. Dennis just went back to the back office and just started talking with the workers as I did the walk of shame or something! I’ve had service done here before and they’ve always brought my car to me or parked it right near the front. The other manager, I believe his name is Manny, has always been vey nice but after dealing with Dennis, I’m never coming back here again.

good service, Honest guys. They work around your schedule. Had the alignment go out before warrewnty and the did it for free.

Had to get F150 S-​Crew in to replace front CV’s at the last moment before weekend road trip. Had truck into the shop before 0900 and met w/​Dennis. He was able to get the truck on a rack pretty darn quick. Found the upper A-​Arms/​ball joints were also trashed.
Dennis and the Crew @ Mountain View were able to source parts quickly @ a very fair price. Had us done that afternoon.
Shops that do as they promise will always get our hard earned money.

Wow Dennis has just become my favorite service manager! Where Dennis goes, I’ll go! Yep, I am that happy a customer! If you’re reading this review and needing service on your car. Give them a call before you go anywhere else, or better yet, get a second opinion from this location. Don’t settle for anyone else, ASK FOR DENNIS!!!
I’ve had my car serviced at this location before, but honestly haven’t been impressed enough with the service to write a review. This is the first time Dennis wrote up my service order. I was on my way to meeting a friend for lunch holiday week when I noticed a flat tire on my car. This location was near-​by so I drove-​in and kept my fingers crossed that it won’t cost an arm/​leg and that they won’t try to upsell me something else, seeing that I’m a woman… The tire was patched while I waited and I was so impressed with the professionalism of the service manager on duty (Dennis) that I asked for a quote on another car that needed all new tires.
Never did I think I’d be happy with the deal at a Goodyear location, they’re not known for tire deals, lol, but the quote Dennis gave me was more than reasonable for the quality so I brought the car back the next day for new tires and a deal to get my brakes serviced. The car was done on-​time as promised, I was so happy with the work and the value of what I paid, I went back that afternoon with a third car that could use a replacement window part, but not urgently.
All in all, I was very happy with the service and value paid. In fact, I am taking my cars here for oil change from now on. My cars don’t usually qualify for $ 19.95 oil change deals, so I’m used to paying more, but it’s all about customer service and Dennis went out of his way to make me feel like my business is welcomed and appreciated here, so I will definitely be back.
Highly recommend!

Fair service. Oil change was about 45 minutes. The part that bugged me but I can understand is that I was told it would be $ 19.95 for their oil change special. They tried to charge me $ 30+ before I mentioned the quoted deal. They charged me the special deal in the end. All in all, it was fair.

Oh my gosh! Everyone I’m speechless… And that’s not common, hehe. The people here at this place are AMAZING! I hope they get all the business in the world! Dennis and manny! Thank u thank u thank u! A gazillion times! They replaced my tire sensors for free! I was getting a service done and they were the kindest! I couldn’t believe it. I will always come back here! Please continue to be exceptional because that will only bring you good things!

Friendly service! I’ll be coming back! I came in for an oil change. Guys here are great!

Just left Mountain View after having a nail in my tire removed/​patched up (internal patching too — I hear that’s a better way to patch a tire), an oil change and my tires complimentary rotated free of charge. Rick helped me out today and provided excellent customer service. He was polite, professional, personable and as another Unilocaler described it, «no nonsense» as well. On top of it, I got my car back in 50 min. Will definitely be returning here. :)

I had an oil change today at Mountain View Tire Service. I required synthetic oil for my Lexus… and they were $ 50 less than Valvoline. Rick (at the front desk) was extremely helpful, and knowledgeable! This was the first oil change I’ve ever had where I didn’t feel that someone was trying to ‘upsell’ me.

Update: If you have a vehicle with soft suspension, like a BMW for example, Mountain View offers a great warranty program on alignments. I recently purchased the alignment warranty for a low price and have used it twice already in a short time (SoCal roads are so bad!). This warranty program has saved me hundreds of dollars. An alignment at the dealer is $ 300 now. Mountain View offers a competitive alignment for about a third of the dealer price, which includes rotation and balance. Combine it with the warranty and your tires, suspension, fuel tank and wallet will thank you (not to mention your significant other).

I brought my vehicle in for an alignment, and these guys did a great job. The whole transaction was smooth and easy. No nonsense, no issues. Josh was the manager who helped me, and he was great to work with — good service, great attitude. No reason not to come back for my next step of tires /​alignment adjustment.

Manny & josh are incredible! I was stranded for the last 2 days on a near to flat donut that with their help, I would have been so immensely stressed out & not know where to go. They not only filled up my donut for me but also replaced the tire I bought else where bc they new I was in such distress. It’s gentlemen that them who make the world go round & I appreciate them with the bottom of my heart. Bless you guys… I’ll def go back every time i need to for their services!!!

EXPENSIVE. My ex brought her Sienna in for brakes. MV actually charged her MORE for the pads than Dealer pricing (by 25%). Their tire prices are HIGH (go to America’s Tire-​they meet/​beat TIR​ERACK​.COM), and their mounting/​balancing is steep. I was in a rush for a long trip, and had them do an oil change on my chevy pickup (regular 5 quarts, but asked for MOBIL1)… $ 110! And, they didn’t use Mobil1, used another syn-​blend. Never again. For cheap local mount/​bal, use Certified Tire & Wheel, 4345 E Chapman Ave # E…

I am done with this place. If you enjoy being upsold, cheated out of your warranty, or talked into having «extra service» done — this is your place!
Twice I have gone in to have have flat tires (purchased there) plugged and twice they were unable to do it. The first time was due to being too close to the side wall (I can understand that), but the 2^nd, and most recent, was because the tire was «too old and worn». This was a 70,000 mile Goodyear Assurance tire with 40,000 miles on it and the wear bars had not been reached. I inquired as to how the tire would be pro-​rated and he said he couldn’t cause it was too old (manufactured of 9/​2009, less than 6y/​o). He kept mentioning that he couldn’t do anything because the tire was over 3 years old. I inquired as to why time, instead of mileage, was being used as the pro-​rate criteria and just received more double talk. I was told I had an unrepairable tire that had met 57% of the treadlife warranty but was too old to honor the 70,000 mile warranty???
The next bit of news was that my other rear tire was separating on the inside sidewall… I inquired about any kind of manufacturers warranty and you guessed it. «the tire is too old». It was also a 70,000 mile Goodyear Assurance tire.
To not lose me as a customer, I was told a great deal could be worked out for 2 new tires. My deal was 2 Kelly Chargers normally selling for $ 115 each, could be had for $ 100 each — which is their cost, I was told. It immediately became clear why I would never step foot in this place again… A tire store cannot stay in business by making $ 15 per tire (assuming I was being told the truth about their cost — though I doubt it). Imagine how many up-​sells of «required service» are needed for this place to stay in business? I understand this is the nature of the business, but I will no longer be a part of it… Of the 10 or more times I stepped into Mtn View (be it for rotations, tires, etc), only once was I not made aware of extra services that were «needed». In their defense, half of those were legit.
I will pay more upfront and go to Costco from now on (where I got my other car’s tires). They only do tires in their shop, so you can rest assured that your bumper fluid will not need replacing when you go in for a rotation. The price of tires at Costco, while typically higher, includes the roadside warranty (a ~$ 30 per tire option at Mountain View). Costco’s service is 2^nd to none.
If you choose to patronize this business after reading this, consider yourself warned.

I love this place. I’ve been coming here for years with several different cars. I love Manny especially. He’s really taken the time to get to know me and I always feel really well taken care of when I take my car in. They have saved me money on everything from oil changes, front and rear struts, and tires. The guys do fast work, and I’ve never had a single problem. As a woman, I’ve never felt cheated or taken advantage of (although I do my homework and know what I’m doing when it comes to my car… do the research ladies!) and I always feel like I’m doing a good thing for my car and my safety. Go here!!!

Called in the day before to make sure they had my tire size. Came in the next morning before work and they had fast speedy service. Prices were a little bit high than what I’ve seen, but staff was awesome! Definitely will start coming here for my tire needs!