Orange Cycle

Rule #1 of any business: don’t insult your customers. That’s what happened when I was looking for a new bike here. I was shopping to replace one of my bikes that was stolen in a burglary and was told I was lucky they stole my bike because it was garbage. It wasn’t nor does that matter. I let them talk, albeit condescendingly, to help me decide what bike to buy and then I bought it somewhere else.

My husband and I stopped by here with my parents to pick out our Christmas gifts! We were taken care of by Stephanie, who has to be the most patient person on the planet. After trying out a half dozen bikes, helmets and baskets we left with the two perfect bikes for us. I ended up with a beautiful Electra hybrid cruiser that was on sale and my husband got a specialized mountain bike. We couldn’t be happier with the products or service we received. They didn’t try to push any extras on us or even pressure us into pricier models. Ultimately very happy with our decision to shop at orange cycle. I would recommend this place to anyone in the market for a new bike.

I’m pleased with my purchase I bought a Redline 24″ Flight Pro BMX I believe it was Armando that helped me on the floor and the store owner that rung it up both were very polite and gave me a good price

This place is getting one star because there’s no option for 0 stars!
I completely regret wasting time and money dealing with this place.
They were close by and I knew they had been there for several years
so I went there… it’s the several years thing that I don’t get… how has
this place lasted this long? I unfortunately didn’t read the Unilocal reviews
before I went there. I couldn’t believe that there are actually some 5
star ratings on here, but then I asked someone that’s familiar with this
place and he let me in on the knowledge that he has of the 5 star
Unilocalers…most of them are friends of someone that works there, and they
either feel bad for them and try to write a good review, or they have
been asked to help them boost their Unilocal status… I totally believe it! But
why don’t they just stop being douchebags instead? Probably because they
don’t know how! Read the poor reviews and be smart… go to another bike shop!

I had purchased a bike lock 2 months ago and had only used it 5 times. The pin had broken off when it fell to the ground and snapped. I took it back to exchange it and was rudely treated. The man came from behind the counter and got up in my space to tell me that I abused this lock and I broke it on purpose. He then said the place doesn’t even carry this lock or brand.
I walked over to the shelf and showed him the same lock he said the place didn’t carry… you figure this employee would know the products he sold at his place. …idiot!
As I walked out I told him I would take my business elsewhere. Hey cursed at me as I left. Even as I rode away he continued to walk out and curse me in a 4 letter word manner.
Sad to see such a pathetic man treat a local neighborhood patron of orange for 39 years like that. I will never go there again. Duchebags like that need to go back to fucksville. Why that old bald P.O.S. has a job there is a mystery to me. He couldn’t tell a bike seat from his ass!
This place is a sad representation for a local bike shop.

This bike shop is the typical cool old school flavor. Zac helped me search for a BMX bike for my son. We looked at many models and he gave me the pros/​cons of each bike builder. He was very honest w/​his recommendations. He also brought me upstairs to further look into their inventory that wasn’t on the showroom floor. Low and behold, we found the perfect bike that my son can rip around on. Zag was extremely knowledgable/​helpful and my son will be stoked to have a solid bike for Christmas.

Its a local mom n pop shop that’s been around for a long time. I bought my first road bike here from them but the experience was okay. Prices were decent I used to live down the street from here and would come here for just the basic stuff… tubes, bottle cages, etc. I always did, however, find it hard to get someone to ring me up or answer questions on things.

Worst customer service! I was in the store for over 15 minutes, standing in front of the counter, trying to make eye contact with the two employees behind the counter. Both employees made themselves look busy. Neither one so much as looked up once or gave a standard «be right with you.» It’s as if my family and I were invisible, even though we were only a few feet apart. After waiting for what seemed like an eternity we decided these people were not interested in helping us and we should just leave. Honestly, they didn’t even flinch. I guess they really don’t care.

I stopped in to see if I could get a quick shot of air in my under inflated tires. It took 10 minutes for someone to acknowledge me-​then after requesting a quick air refill was told it’s a $ 1 per tire. I simply couldn’t believe it. The repair and air hose were completely empty. It’s just not good bicycle manners not to get someone going-​and charging for air. Ridiculous. I’ve had much better luck with service and maintenance at The Path bike shop in Tustin.

they pride themselves to be family-​owned but sadly because of this the store is run unprofessionally with too many people pointing fingers and not enough taking responsibilites and taking care of customers.
the bald douche Joe is the worst of them all. he thinks he can apply typical car dealership selling tactics to bicycles but he’s wrong. refused to give me a price on the phone,

I bought a bike for my wife here; they had a great selection. I also wanted to purchase a bike for myself but they didn’t have the bike I wanted. However, they were able to special order it, and they got it in within a few days. Once I got the bike, I realized that the inner tube in the front tire was defective though — it was flat 12 hours after I bought it. When I tried to pump it up, it wouldn’t hold air at all. So I took the bike back and they replaced the tube on the spot with no hassles.
Why not five stars then? Well, although the service was polite and helpful, they did seem to be a bit disorganized at times. It was a bit of an ordeal just for them to ring up our purchase. It was almost like they were understaffed and each of the guys working there is trying to help like 5 people at once… all the time!
Still, it’s a pretty good shop overall.

Walked in on a Saturday looking for a giant or specialized bike and since they carried both I thought it would be perfect to stop in here and try them out. The models that I was looking at were in the $ 3500 range so when I stood there waiting for any kind of acknowledgement after standing at the counter for 10 minutes while employee after employee walked by without even so much as eye contact only to go talk and shoot the breeze with the others in the back of the shop I knew I would not spend my money here.
Update — I wound up buying a Giant Defy Advanced Pro 0 from The Bike Path in Tustin. This was a bike that they could have sold to me but they were too busy.

Armando is the best bikes service man at this place.
He was a great help with all his knowledge about bikes

After 15+ years of mountain biking in Santa Cruz and around northern California, I moved to Orange County and decided my Trek 4900 just wasn’t cutting it in this surburban sprawl. So I walked into this shop looking for my first road bike.
Joe explained the different levels of groupsets, pros and cons of aluminum vs. carbon fiber frames and forks, and helped me narrow down what I was looking for. He presented the facts objectively and gave me the time to make my own decision on what my preferences were on price range and performance. Once I knew what I wanted (Specialized Allez Race), he handed me over to Zac to get my bike fitted.
Zac is very knowledgeable on road and mountain bikes, and I would highly recommend you speak with him if he’s available. During my fit, he quickly noted some weirdness I’d developed in my pedaling motion; it wasn’t drastic, but it made a difference when I started riding and I was impressed by his attention to detail.
When I came back a few weeks later to make some adjustments to the seat and handlebars, he re-​fitted me and my girlfriend (she’d bought her road bike there over a year beforehand but never had it fitted) free of charge. Zac is an expert and his time is limited, but he values his customers. Buy your equipment from him, and he’ll take care of you.

I took my wife’s Trek beach cruiser in for a major tune-​up. It had sat for approximately 10 years but my wife had lost 85 lbs. and wanted start riding again. Orange Cycle did an amazing job and her bike looked like the day we bought it!
So for Mother’s Day I gave her the bike {again}. She went crazy for it and was so thankful. Thank you to Orange Cycle for making this Mother’s Day a real hit!

We had a great experience here and left with two fully loaded bikes. What I liked about Orange Cycle is that they fit your bike to you before you leave. Seats adjusted, handle bars adjusted, make sure you can ride it without killing yourself — they make sure you are 100% comfortable with your bike choice before you buy it. My previous bike came from Two Wheels One Planet and they did none of that and I never was comfortable on that bike. Nice people but here is your bike and your accessories see you later. Orange Cycle adjusted everything, installed the fenders and baskets (no charge) and told us to come back for a free tune up. Also the bikes were $ 10 less than everywhere else as well as the fenders and baskets.

I just read a few reviews on here and was not sure about this place after I already thought it was a great place! I was questioning my self lol, but this place was great! Screw some of these reviews (:
I got a great bike!!! A good deal and They where great with my son who is 5!, a lot of kid bikes! A lot bikes period too see! Zack is the man there and person to talk too… definitely going back!
cyclocross bikes rule!

Today I purchased my second bike from orange cycle. I am always glad to see «zack»
He sold me my first bike a Bianchi sempre.
And gave some good tips. That’s the main reason I keep going back to orange cycle.
Today I got my specialized crave and he provided excellent customer service like always.
I recommend anyone to check out orange cycle before buying a bike.
Ask to see if Zack is there for the best service an experience mechanic.

I understand why this store has mixed reviews. If I could I would give Zack 5 stars and the store owners zero. The last couple of times I have been in the store the old man (owner) was following Zack while he was assisting me with my questions. Zack has done a great job of helping me select a Specialized road bike. He also fit the bike to me and helped me with getting all the necessary gear.
Flip-​side to all of this the owner and his son gave Zack a hard-​time about spending the amount of time with me and on more than one occasion. The old man is a first class JERK and his son is a mini-​me! I highly recommend to this store, leave the old man at home, they might have more loyal customers, by doing so.
If it were not for Zack, I would go elsewhere, to pay high dollar prices. Customer service is key.
For all you serious cyclists, go check out «A Road bike 4 U» in Irvine. I’m sure the customer service is much better.
Again, Zack is the only person I will deal with at this store, he has great customer service skills and is certified by «Specialized» to do bike fittings and repairs. I love my «Specialized» road bike and Zack was a key factor for helping me pick the right bike for me.

Not sure why such bad reviews… I originally called on Monday about pricing and what they had in stock. Spoke with Zack who was helpful over the phone.
Came in on Tuesday. Didn’t really wait too long. He was helping a customer so it’s only necessary to wait. I ended up purchasing a dolce elite in the color I am über happy with along with a size that’s perfect for my height (I’m a shorty). Keep in mind that I’ve called around and no one, except one place, had my size but not in the color I would have wanted and it would’ve been more expensive…
Came back today to get fitted. Zack again took his time and didn’t rush me or brush me off in anyway. He even helped me with my bike rack on my car cause I was having issues putting it on.
Hopefully other peoples reviews don’t steer you away from coming here.