O’Reilly Auto Parts

I hate giving crappy reviews but I just waited 10 minutes for someone to help me. No one came out. Not even a «be there in a minute». Somebody was walking around in back and saw a bunch of standing there and still wouldn’t acknowledge us. A guy behind me got pissed and threw his stuff down & left. I finally gave up and left and the poor guy in front of me who was waiting who knows how long left after me. You lost 3 paying customers tonight O’Reilly and I think the 2 behind me were about to follow suit. I will never come back here.

Special Note: they treat women WELL. This matters to me a lot, and I can’t tell you the number of auto garages which still treat women like we are idiots about cars.
Gerardo helped me and was SUPER helpful. Plenty of parking.
TIP: Take the Quincy Street side exit if you want to turn left onto Tustin ave.

I came in before a big storm to get new windshield wiper blades and a nice young gentleman named Christian helped me. My car has specialty blades that you’re supposed to go to the dealership to switch out but I didn’t have time for that. He was able to put them on even though it was a total pain in the ass to do. He was very patient, helpful and kind. Now I feel safer driving in the rain. Thanks Christian!

worst customer service hands down for auto parts store.
nuff said
order stock up like u say u will, otherwise u r a dis-​service to people

Came here on a Sunday when we couldn’t find the parts we needed anywhere else. The assistant manager Jose was extremely helpful and knowledgeable. This O’ Reillys will definitely be our first stop next time we need parts!

This review is based solely on the service I received today. I had a tail light out and needed to get it replaced, not only did the guy at the counter find it for me he even went outside and replaced it for me. The bulb ended up getting loose and falling in the panel, he offered to get me a new 2 pack of bulbs but told him not to worry about it. I wish I had gotten his name but all in all I had great customer service today!

Poor service, small store, don’t seem to want to help a customer much– better off going to pep boys

Very helpful, even by phone so I didn’t have to waste a trip or my time. They are prompt in tracking down parts and offer them and incredibly low prices! I have a Honda that is pushing 180k now, so I’ve been in the market for more replacements parts. I found that Pep Boys and the Honda Dealer were just gouging me, so I elected to give these guys a try and have saved myself a good sum of cash!

Not all bad. They rarely have parts in stock for my Subaru Impreza which isn’t as popular as a Toyota Camry but it is pretty popular around here. Usually takes 15 – 20 minutes to get through the lines there and the staff isn’t overly helpful. They seem like they are just trying to get through all the people. I still go here so they get 3 stars. Nuff said.

Horrible customer service. Lazy employee refused to help me with simple task

Yesterday during a rainstorm, my windshield wiper went flying off my car. I went to O’Reilly Auto Parts and had excellent service. The service guy went in the rain to see what I needed, then while I paid, he went in the pouring rain and put the new blades on. I was soooooo thankful and grateful for his help. I will be sure to go back the next time I need an auto part. GREAT SERVICE!!!

This is now O’Reilly Auto Parts, even the old Kragen signage is gone… I walked in to grab some oil for the Caddy and there was one greasy guy sitting on the counter, one behind the register, and another in the back…
Had my hands full while the guy behind the counter leaves in order to go looking for tie-​downs for a customer. Guy sitting on the counter stares on blankly. I ask if he can help me. Not a chance.
Managerial guy comes out of the back. Takes the cashier and customer to where the tie-​downs are located (why didn’t he just take the customer) while I continued to wait… and guy on the counter didn’t feel like being a help.
Finally guy comes back to the counter. Not a «hello,» no «sorry for the wait,» or «how are you» in sight. Just «slide your card,» which I did gladly. After these three words, the conversations continued in Spanish. At the risk of sounding like an a-​hole, after leaving, I felt like I had visited an autoshop in TJ. I would’ve left 1 star, save that I actually like the physical store and their deals…
I guess this is just what customer service has come to. I shouldn’t complain =/​
(ps – updated address and name with Unilocal,should show soon. this is the location on Tustin/​Collins)