Pediatrics and Adolescent Medicine

This rating should be 5 stars because I and the children are very like the doctor. However, the unfriendly font office stuff took the 2 stars away.
Caroline, she is the big lady with glasses and short bob hair style with no smile on her face. I had noticed that every times, I and the children asked her question or the sticker or ask for a paper work. She was mean and doesn’t try to help you for anything. Because she have to walk out of her chair to ask the doctor or nurse, that was to much for her. «I can’t help you, noting I can do», «go ask the nurse» that was she said to me.

Excellent staff! Skilled and caring physicians. We have been going there for the last 13 years with both my daughters. My eldest daughter is 20 and she still goes there.

I wish I could give two different sets of reviews for this practice. I’d give the clinical staff 4.5 stars, because they are always kind, friendly, helpful, concerned and competent.
Some of the office staff? Maybe a 1. My son had Norovirus last year, he was very sick, and a member of the office staff was really abusive and unpleasant. When I asked for an appointment for my son, she REFUSED, and said, «What do you want us to to about it?!?» in a horribly snotty, condescending tone.
Now…I am the type of person who can remain pretty calm and give people numerous chances. But this was over the top. I finally got unpleasant, and said, «Unless you’ve been to medical school and can diagnose my child over the phone, I want an appointment… or transfer me to someone who WILL give me an appointment.»
So…clinically? Great. Front office staff? Some are awful… though not all.