Pep Boys

I was very skeptical about coming here because i feared that chain places like this would rip me off and not put in their best effort/​work but I was mistaken. The guy at the service desk was very honest and polite with me and even saved me 40 $ on an unnecessary service that I thought I needed done.

The store posts its closing time at 8:00 pm. At 7:52 I knocked on the already locked door and motioned to a sales person to come to the door. I explained that I had just driven from their Hamden store where they did not have a part but that they were sending me to this store in Orange where a salesperson had the item in hand. In Orange the salesperson who came to the door said he couldn’t help me, the register was closed. They deserve 0 stars.

Brought my car in. They said an hour wait. Two hours later, still my car isn’t in because a shift change left my work order unknown by the next shift. Let’s see what happens when they finally see my car to see if the service is any better but as of right now, that’s awful service

I’ve never written a Unilocal review in my life but thought I had to in this instance because the service at this place was so horrible I will never step foot in this place again. It started when I went in there to buy oil, I usually do my own oil changes. When I went to pay for everything they told me they were doing an oil special and I could have it done for next to nothing so I paid for the oil and the filter and then handed it to them. They charged me for the full oil change even though they used oil and a filter provided by me. To make matters worse, they kept the fifth quart of oil that I gave them which technically I paid for and should have gotten back. The next time I went to change my own oil I could not get the drain plug out, they put it in wrong and it was jammed in the threads. I went back there and they offered me two free oil changes so I accepted that even though I didn’t want them to touch my car again. They made me go to a dealership and buy my own drain plug even though they destroyed my old one, but changed my oil. When I went back for the second free oil change they told me they would not do it for free even though it was noted on the account because the manager who said that didn’t work there anymore, after a brief argument they agreed to do it, probably because I also bought headlights and asked them to install my headlights for me. They charged me $ 170 to change headlights. Well not even three months later one of the headlights is burnt out and the only way it could have burnt out is if somebody touched it and it got a hotspot on it. I took it back and the lady behind the counter was rude and told me they don’t warrantee headlights, on top of that she told me headlights have to be changed every couple of months anyway to which I replied that they should last 5 to 10 years. She told me if you know somebody who’s headlights last five years they are very lucky, so now I’m thinking this lady must think I’m stupid. I could have argued with the manager and probably gotten it done but I decided right there I do not want these incompetent buffoon’s touching my car again, I went to AutoZone and bought the lights and went to a mechanic I trust and he put them in for $ 20! I will never again give this place a penny of my money

I always feel ripped off when I go here. Last week I asked for a manager and the service guy wouldn’t call one. I had to ask someone else. It’s all very sketchy there. I’m not going back.

Absolutely terrible experience here. Brought in my car for an oil change and tire rotation. Specifically asked the clerk (Jamie) several times to make sure that the tech would be careful with my low-​profile rims, as they had been damaged before by another shop. Come back to pick up my car and find out that the tires had not been rotated, and the passenger rear rim had curb rash in several spots. First, I spoke with the service clerk Sammy who had a sour attitude and could not explain why the tires were rotated or how the rim was damaged. I asked to speak to the manager, to which Sammy rolled his eyes and stated that the manager would be around eventually. I saw the manager (Rhandy) peek out from his cubicle, then proceeded to walk by several times without acknowledging me. Finally, after I called him over, he asked what I needed. I explained my situation to him, he came out to look at my car and basically said there’s nothing he could do. He also could not explain why the tires were not rotated, yet it stated that they did so on the work order. Then his clerk chimed in, well the tires are staggered on this car, so we cannot rotate them. I informed him the tires were not staggered, they were all the same size. He then said well they have uneven tread wear, so we cannot rotate them. I informed him that the tires had less than 5,000 miles on them, so he was full of it. He just rolled his eyes and said whatever. Then the manager took some pictures of my wheel and said, call another service manager tomorrow, it’s not my problem. I told Rhandy I was not leaving until I had some paperwork to verify that an incident occurred at this location. He proceeded to scribble his name on my work order and stated «Customer complained one wheel is scratched.» I called corporate headquarters as soon as I left to file a claim. We’ll see how his manager handles the situation.
AVOID THIS PLACE AT ALL COSTS, THEY HAVE TERRIBLE CUSTOMER SERVICE AND CAN CARE LESS ABOUT YOUR AUTOMOBILE. THEY CHARGE YOU FOR SERVICES THAT THEY DO NOT PERFORM AS STATED.

The service is costly overpriced and time consuming… Basically a modern rip off. If you have other options. Try exploring them prior to going to pep boys

Very dissapointed. Poor service and staff is rude and condescending. They put the wrong oil pan plug on my car and recently I bought snow tires and was told change over in spring was free. I went to have my tires put on and they told me the company changed policies and it would cost me. Not a proper way to run a business, please do not waste your time.

I received excellent customer service from all employees there. I ran into car troubles and they went above and beyond what I expected for them to do. I will recommend any of my friends who need car service down this way to stop and give them business.

I went to have my car serviced last week at pepboys and a young man named Dan at the service counter helped me out. He was very polite, honest, & helpful. I will definitely be going back to pepboys for all of my car needs from here on out.

Had service issues but Pep Boys took care of the problem with a credit back and offer to continue servicing if needed. Thank you.

I had my headlight replaced here and 2 months later both headlights were out. I brought the car back today, they replaced both headlights and charged me absolutely nothing! I was also out in 15 mins. I will be going back!

Took my Mazda here for an oil change and tire rotation. I was called to the counter to be told they could not rotate my tires because they all had dry rot and need to be replaced. The car had 32,000 miles on it. Took it to Town Fair Tire they found no «rot» and rotated my tires for free. Town Fair saved me a lot of money… They must think woman are stupid. Really annoyed and very thankful I did not just take their word for it.
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Horrible! Don’t ever go here if you can help it. They refused to tell me the truth. I needed a coil replaced and they told me I needed 3 replaced even. I called my mechanic and he could not get over it and said THERE IS ALMOST NO WAY 3 coils go bad at the same time.
My mechanic and I priced out the service about $ 516 and they want to charge me $ 743+tax.
They are LIARS!!!