Precision Collision Auto Body Centers

I want to update, add a couple stars, got contacted and they added some tape to the bumper to hold it in place — at least they made an effort.

Precision Auto Collision, the BEST auto body repair shop in Orange. I have been taking my cars here for years. My Corvette was in need of some fiberglass repair and Jason was the best at working with my car to get it looking as if it was brand new. I have had other vehicles over the years that have been fixed at Precision Collision as well. They are the very best in auto body repair in all of Orange County.

My name is monica and I loved going to the place. I was nervous about someone working on my car, but they did a fantastic job. Everyone is super nice from the ppl in the front office to the ppl who work on your car. I wouldn’t go any where else.

Worst Customer Service Ever.
I took my Lexus there to get repaired after an accident. They took two weeks to repair my car, each day I had to pay for a rental car. They didn’t even contact me to let me
know my car was not complete, and I actually went down there to pick it up and it wasn’t ready! Then, when they aligned my car the alignment shredded both of my front tires, and I had a flat. The owner wanted me to go to the shop, so he could take a look. Take a look at what? I had to buy two new tires and get my car re– aligned. Lol.

Fantastic shop. Super friendly and proud of there work. Not a better place to take your vehicle too. Very knowledgable and reliable

I recently took my Lexus in to have the bumper worked on. It had damage from the previous owner. Precision collision went out of their way to have the car serviced quickly so I was not inconvenienced. They have amazing customer service and were reasonable with their bid as I went to several local places and finally decided to go with them. I am more than happy with the car and even more impressed by their over all customer service. A few weeks later we unfortunately needed their services again and they came through again. Jason and Bobby the owners really take pride in their work and making sure everyone is happy and treated very well.

The auto collision repair in orange went above and beyond! They had amazing service and was super quick with my repairs! I had checked around and they had the lowest price out of the others I had checked. Very happy.

Here’s what I think… The place is a bit tricky to find. If you are headed from Anaheim, turn right on Batavia off of Katella, and if you are coming from Tustin, turn left. It’s on the left hand-​side after Enterprise. The price is competitive and if it has to be handled off location, it tends to go up. The staff and owner are excellent and customer service-​oriented people. Always good nature and up front about how long things will take and what they will cost. I recommend shopping around but if your insurance company is covering the cost of repairs, this place is as good as any I have found. Ask for the owner, he is very personable and gives you his undivided attention and won’t try and sell you something you don’t need.

Took my mom’s car here for repairs from a fender bender. Damage was fairly substantial PC did an excellent job and surpassed our expectations. They also handled all dealings with the insurance who had under estimated the repair costs. We didn’t have to worry about anything. Took the car in and a week later received the call that the car was ready. Highly recommend. If we ever need repairs again we will go to Precision Collison Thank you Jason and your crew.

Precision collision is amazing! The office staff and body men are very attentive. They work with my insurance and handled it all. The work on my truck came out better then perfect I was shocked the damaged like mine can look so good fixed! Thanks precoll!

I took my car in after I needed two different jobs done and I was yet to find a decent estimate that seemed feasible to me. I went in and in a matter of minutes I walked out knowing this was the place I was bringing my car. They worked with me and my insurance in making sure I got a rental for the days my car was in the shop. I had a 10 day deadline and when they almost told me it would take an extra day I was bummed out. They managed to get things in order and ended up getting my car back the day I was originally supposed to, score! Everyone was super helpful and friendly despite the fact that I always called to ask a bunch of question and to constantly check on the status of my car they we’re always helpful in keeping me updated and satisfied. I will recommend PC to my friends if they are in need of body repairs.

Bad customer service. Won’t honor «totally satisfied» slogan on shop window. Used expensive ($ 1000), inferior, cheap, embarrassing Fast and Furious HID «ricey» replacement headlights instead of «factory OEM parts» as stated on company Facebook page. When I was out of town, someone smashed into my parked car. Ruined my (rare) OEM JDM one-​piece black-​housing headlights and front driver-​side fender. Prior to work done, I sent email links from US and local vendors that carry replacement Original Equipment Manufacturer headlights from the Japanese Domestic Market. Precision Collision never called/​emailed me to say that they couldn’t find «a replacement.» When I asked why they didn’t instead use OEM United States Domestic Market replacement parts, they didn’t have an answer. Instead pushed the blame to my father-​in-​law who «authorized the parts» while I was out of town.
To remedy, I asked for OEM replacement parts. Offered to get me a quote. Won’t refund, resale, or exchange the crap inferior products it put on my car (nevermind replacing the rare OEM JDM parts I had on there in the first place). So, no, I do NOT want a quote. I want you to fix YOUR MISTAKE and YOUR BAD PRACTICE. And since only ONE of my OEM JDM headlights was broken, I want the one headlight that was NOT broken.
Issues: Bad customer service over phone; doesn’t honor company slogan or the practices it identifies on its own company profile; scammed and overcharged the cash-​paying private party that wrecked my car in the first place; used expensive (4x more than OEM) and inferior parts; has the nerve to ask me if I want another quote.
Receives 1 star out of 5 because the actual work performed was merely satisfactory.

Work quality is great. Got a little ticked off because it wasn’t ready on time but the owner smoothed things out with me.

I am giving it 2 star as an overall experience, I would have given a 4 star on the workmanship perspective alone. My experience with the shop was nevertheless a bad one, mostly from dealing with the owner and his family. I think their tech (Jeff) does an excellent job and takes pride in his work but too bad there was seriously lack of communication whatsoever from the owner or his delegated office crew.
It started off with fairly simple request to have front splitter and a rear deck lid spoiler installed. Well, this took 2 days to complete just on installation alone (no painting or modification needed). Yeah go figure I was not on their priority list for some reason, the shop wasn’t even that busy for the times I went there.
Secondly came to find out, the owner actually has a second job (well should I say it’s more his primary job) which he does construction work. How I found out? I was not able to reach the guy for 2 straight days, even I repeated told his office ppl to give me a call as soon as he can. What kind of customer service is this where customer has to make 3 phone calls a day to follow up on the status or had questions on the work performed.
Lastly, when I picked up my car in the absence of owner of course, his office ppl overcharged me and when I questioned why such a price difference against original estimate, they simply told me I had to talk to the owner, Well shit can I just leave and don’t pay you and wait for the owner to show up? What a ridiculous response that was.
BTW I was charged more than other body shops in the same area.
It certainly didn’t help when his office ppl didn’t know how to revise or print the final invoice. Great, I had to deal with bad customer service now incompetent ppl at the office!!! WHAT A SHAME, I would have thought they would be the shop that I finally found and trusted, well I will continue my search for better.

Great body work at a very fair price! I have used Precision Collision twice (to fix a sizable dent, and to sand and paint a scrape). I’ve been very happy with the results both times. I would highly recommend them. They had the car ready exactly when promised. It’s obvious that they take a lot of pride in their work. They are very pleasant and friendly, too.

I am so thankful that I got my car fixed at Precision Collision! They explained everything so well and were so genuinely nice about it! They got the part right away and installed! I am very impressed and happy.

I had an amazing experience here and I didn’t even get my car worked on. It goes to show the kind of people that own and operate Precision Collision.
They were extremely helpful in helping me assess my totaled car and went out of their way to ensure I properly «junked» my car.
Ryan’s the best! Straight forward, honest and helpful

I would highly recommend this shop for anyone’s collision needs! I took my car in for a hit and run and the gentleman by the name of Ryan was very responsive and informative through out the whole process. He took initiative and set up the rental car and everything for me. My car looks as good as new! Thank you Ryan and staff for making it all happen!

I recently just moved here from Chicago and I was looking for a place to take my car in to get my side mirror replaced. I am very picky on where I take my car for I had «my guy» back home take care of everything for my car that I trusted fully. I called and spoke to Ryan who I could already tell seemed like he knew what he was doing as well as he had great customer service skills. He even quoted me a price that was way lower than what I was expecting so now the only question I had is how it would look when I was finished… Can you say perfect job!?! It looked completely new and the paint job was superb! It looks just like it was when I bought my 2010 Mercury Milan from the dealership new!
I am so glad I do not have to look around anymore for my new spot here in California! Even if I ever move closer to L.A., I am still going to always come back here! Thanks Precision Collision!

These guys are OUTSTANDING and HONEST! Which is very hard to find now a days. I have a toyota tacoma prerunner with lots of upgrades and i damaged my truck thinking that it was frame damage. I had 2 guys come out and just talk with me and look over the vehicle and they actually found my problem without charging me a «diagnostic fee» that everyone else does. It was very well appreciated and they were very honest and up front with me. Not just out to make money, but doing the right thing. Hard to find this kind of needle in all of the other haystacks.
I HIGHLY RECOMMEND!