Ralphs

The two girls in the deli this afternoon were so rude and acted as though they did not want to be there. When my boyfriend and I got there, we stood at the counter for about 5 minutes — there wasn’t a line, they just chose not to help us until we asked. When one of the girls came over, my boyfriend said we wanted a couple of sandwiches. She replied with attitude, «so… 2?» My boyfriend is the nicest guy ever, but he immediately looked at me with a confused and bothered look on his face. She did not smile once even as I was trying to converse with her. While she’s building our sandwiches, we heard a man who got there right after us ask for help. «Paige, Chef,» as it said on her name tag, replied, «I’m on overtime.» A long line started to develop, meanwhile. He didn’t reply to her overtime comment, and she eventually went over to help him. We were handed our sandwiches, thanked the gal who made our sandwiches (she didn’t say a word), and left. I forgot to ask for 1 packet of mustard and mayo, so I quickly went back to the deli. The original gal that helped us was there, but did not bother to ask if I needed something. Paige was still helping the man who received the overtime response. When she was finished with him, I politely asked for 1 packet of mayo and mustard. She rudely asked the next lady in line, «do you mind?» Like, really? It takes 2 seconds and was right behind the counter. She proceeded to plop a HUGE, and I mean HUGE handful of both onto the counter despite only asking for 1 of each. Was she that inconvenienced by my request? That she couldn’t even hand them to me? She immediately turned her back on me, and the next customer in line. I thanked her «very much» for her help and left. I will NEVER return there. The store itself is wonderful and the guys in the produce department always go above and beyond to help me, but the awful deli experience is the reason for my 2 star rating. Ladies, if you’re reading this, why work in the service industry if you refuse to serve your customers with courtesy and respect?

I love the store and most of the cashiers… But I absolutely hate the Deli, the lady’s there are so rude and slow! Most of the time I go half hour before lunch time and it still takes about 15−20min to get anything from the deli they see a line of 3 – 4 people and only one person helping and the rest are standing around doing other things, I totally understand that they have other things to do but the customers should always be first. It sucks because I really like their food from there but def do not love the service.

Very easy to find what you want from sweets, chocolate to water and lots of stuff. Very spread-​out and has an ATM inside! Wells Fargo, which is an added bonus. I’ve been here lots of time spending time in Orange county. Easy to get to and very affordable.

In 2013 I ordered a cake from the bakery section for my daughter’s photo session. They did a wonderful job and I wanted to do the same for my son this time around.
On March 23, 2016 I came into the store to place my order. Next day I came into the store to pick it up, the cake did not have a lot of decorations so I had Sonae fix a few things. She ended up placing the cake into a cramped cover and smashed all the frosting decorations on the side. I was very disappointed, it was late in the evening, and therefore, I left. I returned in the morning, for the third time, hoping someone in the bakery section can re-​pipe the frosting before my sons photo shoot. In my surprise, Stephanie was unwilling to fix my cake. I was shocked and disappointed. There was 3 employees in the bakery section and Stephanie stated there would be «walk around» soon and suggested for me to return in an hour. I had no time to spare and I know it wouldn’t take long to redecorate the sides of the cake.
As I was walking out, an employee noticed my cake and I explained to her what happened, she offered me a discount on the cake. It was very kind of her, however, the damage was done and I had no time to buy another cake.
I thought Ralphs was a family friendly oriented store and would understand I was in need of much help before an important milestone in my son’s life. I’m very disappointed in the customer service bakery section. I do not plan to purchase any more items from this section.

This place is ridiculous!!! Apparently I am not the only customer who has had to deal with the rudeness of the deli employees. I’ve read numerous comments on the lack of professionalism of this place, the deli to be exact.
Page to be exact was by far the worst experience ever. I stood there with my 10 year old son waiting to get help bc it looked as if she was weighing something. No acknowledgement, no ‘hello’. I asked her if she would be able to help us, she says, ‘I’m not doing anything’ with the most empty annoyed face anyone can give you. I asked for some turkey, looking for the turkey brand of my choice, Page just stood there giving me that empty, annoyed face as if I was the stupidest person ever. My son and I were felling so uncomfortable I asked her if I could have someone else help us bc I felt that she must be having a bad day and that she was being rude.
Page then went to another employee and loudly said, ‘she wants you to help her, I’m rude’ I was shocked that she would say those things out loud and in front of my son and I. While the other employee came to help us, Page helped some other people and was totally bad mouthing me to these other customers!!! Talking about what I had said and done, ‘laughing’ and just going off about me while my son and I were listening to EVERYTHING!!! I still can’t believe the horrific quality of Ralph’s employees. I’ve been coming to this Ralph’s for about 20 years and will probably not be returning it’s just too bad it’s so close to my house. I talked to the ‘manager’ but he didn’t seem quite interested and I can almost bet nothing will be done on the matter.
It’s a shame but unless you want to be treated like shit and talked shit on by Ralph’s employees DO NOT come here!!!

This is my fourth shopping experience at this particular Ralph’s. Since my favorite store at Lincoln & State College was closed & is going to change over to a Northgate Market, I’ve been auditioning Ralph’s in the area to see where I will find a new home.
Minus One Star because the aisles are dark & narrow.
Minus One Star because the don’t stock a lot of house brands I like, & when some national brand is on sale it takes up all the display space.
Minus One Star because the Deli is really understaffed. No marks against the Ladies & Gentlemen who currently are working the Deli, they work hard & fast and always maintain a friendly & welcoming attitude. It’s just hard to watch when there are just two of them & the line is eight people deep.
Minus One Star because while well stocked the produce department is less than pretty. A lot of mangled & bruised produce.
Minus One Star because the meat department is always woefully understocked. Three shelves of chicken but it’s all the breasts or tenders that are on sale. Or dozens of packages of pork ribs, and not a pork roast or pork chop to be seen.
Plus Two Stars for the smiles and attitudes of the people who work there. They are the only reason I would return to this store, even if it is on my way home.

So I giving 1 start because the guy in the deli section was soooo rude. When it s my turn I said can I have 1 pound of turkey pls (I was very polite) in a Rude and loud response he said «you need to be more specific, we have tons» it s really crowded so I wasn’t able to look at the selections but usually I just say the best of the best. But that was not a good answer for him. He was so mean.

Tried to get some potato wedges from the hot food section, but to no avail. How did this happen? I got there and one of the employees were helping out a couple with their sandwich, and another one was just in the back doing whatever she was doing. So I’m standing in line behind a guy who also wants to order some food. Took the girl in the back a good 5 mins since I was standing there, to realize that she should help the guy in front of me. Who knows how long he stood there waiting.
Anyway, you would think I should be helped next after the guy since I’ve been standing there for a good 10 mins now. So another lady comes up to the deli and wants some cold cut, and this employee goes and helps her right away… Uhm HELLO? I’ve been standing here waiting for you, but you help her out the second she gets there?
Nope. I’m not dealing with this. I got my stuff and left the store as soon as I could. Used self checkout and didn’t have to deal with another clueless employee.

Recently moved from Costa Mesa to Santa Ana and this is the nearest Ralphs. The store is smaller, clientele a little shabbier but who cares everyone has to eat. What I take issue with is the produce. 90% of the fruits and veggies I’ve gotten here looked poor at best on the shelf, and have spoiled wayyy too quickly once I get them home. Salad lasts 2 – 3 days tops and berries sometimes are rotten the next day. I don’t know if this Ralph’s is last on the distribution list or what, but every produce item I’ve gotten (sans tough root veggies like carrot or potato) has been garbage.
+1 star for very friendly staff, but fix your produce y’all. It’s bad enough where I’m switching to Sprouts & Albertsons for my main grocery trips.

I really like this Ralph’s for a few different reasons. First of all, from the minute I walked through the door the workers were exceptionally nice. I was asked by at least 3 different workers if I needed any help with anything. Service gets 5 stars.
I also think that things are reasonably priced. They always have good sales going on if you have a Ralph’s card (which you get for free by just asking at checkout).
The produce is also really good. I always get good apples, avocados, bananas, and vegetables here! Eggs I do think are a bit overpriced however.
They have a great ice cream selection which is of upmost importance if we are being honest with ourselves.
Overall I think this is a quick, convenient stop and clean!

While I love their sales, produce, and the Wells Fargo in the store, this location is creepy. I’ve had two men hit on me while I was trying to do my shopping. There are also a bunch of homeless begging for change in the front of the store. I just want to do my grocery shopping in peace!
This location also doesn’t always have the advertised product for their Free Friday Giveaways. I only come to this location if I’m in the area. Some of the employees are great workers, but others look like they really hate their jobs.

Good selection, but of course mostly overpriced. .
I guess this Ralph’s should know that Daniel on aisle 5 needs to assist the customer, rather than turning their back on em. Other than that, it was as mediocre as any other Ralph’s. :)

Friendliest Ralph’s Ever + Great Produce
I shop here every week, and I can say with confidence that this is probably the friendliest big chain grocery store location I’ve ever been to. Very happy and helpful staff. They have a great selection of produce, including organic foods at reasonable prices (golden beets anyone?), nice bakery goods, cheeses, hummus, etc., plus of course all the staples. Good variety of craft beer.
It’s true that the parking lot is quite busy, but I’ve never had a problem coming/​going (lots of small-​scale shoppers, so the average time in store seems lowish). Prices are better than Albertson’s, selection much better than F&E, and they’ve got a lot of the nicer goods you can find at TJs or Sprouts for a lower prices/​better convenience.
Highly recommend!

I only shop at this location because it is so close to my home. Not to say that the store isnt decent. The positives are as follows:
friendly staff,
great selection
2 Red Box
Impeccably clean
for my single dudes…
several hot hunnies shop here hahaha.
The Negative attributes:
Always Packed with people
Some items are very pricy
A ton of homeless people outside!!!
All in all, I would recommend you shop here if nothing else is closer.

The typical Ralphs but this one happens to be close to home. The downside about this place is absolutely the parking area, not that it gets packed though sometimes it does, but the upside is clearly the decent friendly customer service. Can’t get enough of that friendliness. I also enjoy how they have placed everything up for display and leaving me no choice but to buy buy buy. I came in wanting nothing and left with chips, chocolate, candy bags, drinks, etc…
Well played Ralphs, well played.

This was my local Ralph’s for about three years. Sometimes I still stop by here when I’m in the area. They have good prices, good selection and a decent deli. The parking lot is a bit sketchy, as there are some scary individuals hanging around half the time. I try to park as close to the entrance as possible. There is a Marshall’s and a Dollar Tree in the same center, so they all share the same parking lot. What I like best is that they have extremely cheap Ralph’s brand cat litter. It’s works really well! Also try their bakery!

I am really going to miss the RALPH’s location that it has CLOSED.
We used to readily stop by here en route home when taking the Chapman exit off of the 55.
The past few months while they were segueing to closing down this location has been pretty cool because we could get some pretty good bargains.
Really sad to see them go.
I wonder who will snap up this awesome location, don’t you?

I love Ralph’s.
They always have great sales going on, as well as manager’s specials that can save you a ton.
I like the selection and the staff here, everyone is very nice and helpful.
Not the biggest or fanciest Ralph’s I have been to, but it will do perfectly when I am in the area and need something.

I come here all the time, because it’s close to my boyfriend’s place.
Pros: decent and cold beer aisle for a grocery store, Boar’s Head deli, refrigerated drink section, most cashiers are super friendly and strike up some small talk, and it’s newly remodeled.
Cons: aforementioned remodeling caused certain items to now be stocked where they don’t really belong, on a couple occasions there was fruit out that had gone bad, they don’t have enough staff, so the cashiers often bag your groceries and slow down the line.
The part that I dislike most is the druggies and people who claim they need change to catch the bus… Side note, I once gave a guy $ 2 to catch the bus, went home, realized I had forgotten to pick something up, and saw the same guy still asking others for their money. I’ve seen him there two or three more times since then. Once I spoke to a cop that was standing outside of Ralph’s during the remodeling, and she told me that a couple dealers hang out there. I know I’ve seen at least one exchange go down with certainty. Even yet, there is one guy with shaggy hair that always wears the same trench coat that walks around the parking lot and just hangs out there. All this makes me a bit uncomfortable and detracts from my satisfaction with my overall shopping experience.

Not a huge review here. This is a typical Ralphs. They did not have a bunch of clearance items or bad produce that I could see. The meat looked fine when I cruised by as well.
However, the parking lot is absolutely atrocious! This parking lot on a small scale almost rivals The District for bad design and layout. Seriously, WTF were you thinking when this thing was designed… *SMH* its incomprehensible how much crack or coke this archetect must have been on when he designed this place.
The grub that I purchased was tasty and store brand and worked well for the tailgate that I took it to. The staff was friendly and fairly helpful. This may not be the biggest location, but it definitely wasnt anything unexpected. Quite ordinary it seems, which sometimes is exactly what you need a place to be.