Sprint Store

They don’t even deserve a one store
Do not go they will turn ur life to a nightmare, they keep lying about everything and you end up paying alot every month. I had to call every single month to drop the extra charge fees.
There is a guy called sayed, he is such a lier representative!
All he needs is just sign you up and tells lies that never exist.
Manager is so unprofessional and looks like they’re all friends and same country.
You will never get anything solved there.
DO NOT TURN YR LIFE TO A NIGHTMARE!

The store sales representative name sayed is a lier he will tell you they have promotions but u gonna end up paying charges on your monthly bills and dealing with that is a disaster.

Don’t go to this store. They have terrible customer service. This store is just a Sprint preferred retailer so you’re not actually doing direct business with Sprint. Once you’ve bought a phone and signed up for a service plan, you’re business with the authorized reseller is done. They couldn’t care less about you if you have an issue. Go to an actual Sprint store where you’ll get exponentially better customer service.

Employees very unprofessional, no greeting, no waiting list. Any company will lose costumers with that type of service.

I wish I had never walked into this store, what a nightmare has become of it! I entered this sprint store on May 31 with the intention of switching from AT&T to Sprint and going from two separate phone lines to one joint family share plan. The associate working explained the great the deal they had happening of losing your current carrier and switching to sprint how they would pay the cancellation fee we thought that was great the new Sprint service joint family share plan would you save us $ 100 a month they would have unlimited data unlimited talk and text which is much more then the current ATT plan we currently had. Began using the new service and realized you cannot be on data and on a phone call at the same time with Sprint this is only available through AT&T which seems not like 2015 seems like we are in the stone ages to me. Sprint corporate office confirmed that you cannot be on the phone and using data such as GPS at the same time I explained that was unacceptable as I own a business and required to be on the phone and data at the same time while giving consultations to my clients so I had to cancel the policy within the 14 day. Unfortunately on day 12 of the 14 day trial. The other person whom I share the account with ended up being checked into the hospital and they did not get released from the hospital for five more days which was then over the 14 day no question that cancellation policy. Saying that this case involves an emergency situation such as a hospital stay and I could not get the phone or tablet back which were offered on the new family share plan I was unable to cancel those devices and return them within the 14 day. I have since spent the last four weeks one month trying to return these devices at the plan was canceled on the 17^th day of the 14 day trial. Which is no longer in contract but it was an emergency situation you would think a large corporation such a sprint would have a plan of action for cases such as these as it turns out they do not. I have been told by the store to contact corporate office at which point to call the corporate office and told to contact the store back-​and-​forth seven times now into the store called the corporate office back to the store back to the corporate office which is a hassle definitely not a high customer service. We are now on July 10 42 days since I started my service with Sprint which was then canceled for 14 days afterwards I still have the devices they will not take them back and I have a bill of $ 1545 that they are demanding I pay for owning these new iPhones which is completely unacceptable as I’ve been trying to return them for weeks I just left the sprint store for who knows how many 12,000 time and their responses wait for the corporate office to send a letter in the mail stating how to proceed and send these devices into the corporate office the store has no authority as of this point I don’t know what to do nobody will help me I cannot believe the customer service I’m experiencing 2015 with this multibillion-​dollar corporation unsatisfied customer. Will advise all I know to stay away.

I’m honestly so irritated me and my girlfriend walk in everyone is talking on their phone having personal conversations with customers present in the store. My girlfriend was looking for an otter box case for her iPhone 5c and they only had black well I walked around the store for a second and see a pink otter box case with a $ 19.99 sticker next to it. Now I know the normal price for one is 49.99 but with a sticker that says its 20 bucks I would take it come to find its normal price. Now isn’t that false advertisement? I said that to the young woman who was helping us but she didn’t dare say a word. Absolutely horrible.

Place sucks, zohel specially. Unproffesional, outdated system that takes a long time and just plain bad ! Zohel the manager is horrible

Their associates need to be trained! The customer service was so bad I walked into T-​Mobile after to look at their plans! I don’t understand how these guys are hired! The guy that was helping us, he looked middle eastern, short, wouldn’t even look at us & talked to us like we were stupid. he needs to be gone! I’m having a difficult time figuring out what idiot hired him & is still keeping him.

Turns out, the two males working that night I came in was the manager Zohal Ibarra and the associate was named Rupal. Rupal was the associate who gave us the worst attitude — it is very clear he either dislikes his job or people in general, as his social skills are terrible. As for the manager Zohal, I am much more surprised that he was glued to his phone while we were receiving garbage customer service from Rupal. I spoke to and emailed the District Manager already about this issue, but seeing that there is another recent review after my experience shows that nothing has really changed.

okay. let me tell you some thing.
my wife went there to pay our sprint bill and its the bill is more then what we know. so when my wife asked him why they charge us so much. he only said «I DONT KNOW! PRESS *3 ON YOUR PHONE TO FIND OUT!»
this guy is really need to get training more about his attitude to customer! and his name is ZOHEL IBARRA.
some few thing need to be fix on this store is:
1. you can pay your bill with CREDIT CARD. have to be CASH ONLY!!!
2. they charge you $ 1.50 extra for your payment.
3. and the most worst is ATTITUDE!!! He take care my with without looking my wife face and he keep playing with his cell phone!!! dude you are lucky because on that time is only my wife at the time. if not, i will teach you how to be nice to a customer and specially when you speak to a lady!

I have been to many sprint stores, let me tell you something, this sprint store was just awesome, They tried going out and beyond to help me out. This will now be my permanent sprint store! Love their customer service and they are really nice people. The Sprint rep that helped me, his name was Juan, I will not forget that. Extremely the best customer service, not like the sprint store in Garden Grove & Harbor, they didn’t even say a word to me when i was at the store!