Technical Services Paul Morte

Such a solid repair shop. I had my Marshall solid state head repaired there about 2 months ago. This week another issue happened with my input jack and I have a show coming up in a few days. I took it in and let them know it was a slight rush and they said they’ll take care of it. Well I dropped it off Thursday afternoon and Friday morning I get a call saying it’s fixed and it’s still covered under my 90 day warranty from my first repair! Made my day. I’ll be coming here for any repair I need in the future and you should too.

In the late 90’s I was still in high school and I used to take my Marshalls in for services at Paul’s. I remember the turnaround time being good and the repairs always held up.
fast forward to 2015… I recently purchased a Marshall head and it was suffering from some tube issues. Paul took it in, diganosed the problem a day later, and directed me where to buy some very affordable and quality replacement parts. He allowed me to have the parts drop-​shipped to him and the amp was fixed the day after the parts arrived.
He’s very honest, charges very fair prices for his work, and the turnaround times are still good. You’ll be hard-​pressed to find a more knowledgeable tech in Orange County. Your amp is in good hands with this guy’s shop!

Wow. This is one of those experiences you wish you could have everywhere you go. I contacted Paul Morte about a month ago with concerns about my SWR 750x Bass amp head. This was after contacting a couple other shops who wanted me to leave my amp and then they would charge a service fee and a repair fee after the assessment. I went to Paul Morte who upon me entering his establishment said he would take a look at the amp head on the spot. He opened the head looked in noticed there may be a tube issue, checked it through some type of device that looked like something out of back to the future. He checked and rechecked then offered to only charge for the tube. This guy was not only the nicest, courteous and most knowledgeable technical service guy I had ever had the pleasure of bringing my gear to but was easy speak with. It is obvious why he is the most recommended Technical Service company in Orange County. He knows all of the Top Cats and Players as well. Thanks Paul you rock!

Fixed my Vibro-​King under warranty super fast and biased it just right. These guys seem to know what they’re doing.

These guys are the closest authorized KORG service center in my area.
Long Story Short:
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Took in and repaired my nearly-​out-​of-​warranty keyboard and had it ready to pickup within 24 hours. They decided to take it in despite being backed up for service on Korg products for 8 weeks when they found out my keyboard was in it’s last month of original factory warranty.
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I took my Korg SV-​1 to get serviced here just shy of my one year warranty expiring. My main quarter inch out put went bad pretty early on in my ownership of the keyboard, but I was using my XLR outs as a work around. I contacted these guys a few months ago and they said that normal service time was about a week. At that time I was using my board pretty regularly, and could continue using my work around until I had enough free time to be without my keyboard for some time to get it fixed up before the warranty expired.
Fastforward to Yesterday. April 20^th. I finally had some downtime in between gigs, and was getting my macbook pro serviced as well. I didn’t bother calling this time around and brought my receipt and my keyboard to the front desk. One of the people behind the counter let me know that they were very backed up right now, and couldn’t accept any new equipment for about the next 8 weeks. Major bummer.
I let them know that I was about a month from my warranty expiring, and basically asked if I could bring my board back when they weren’t backed up, even if it was out of warranty, or said I’d just try one of the other places in my area. This is where they started moving way up in my book – instead of agreeing to my work around, or giving me some explanation on how they’re paid by KORG for servicing products or something like that. they instead asked what was wrong with my board, and immediately took a quick look at the inputs, and even at the buttons on the keyboard. (One of my knobs had broken off). They didn’t have the appropriate knob (not surprising, when I contacted KORG direct they didn’t have it either since I purchased the SV-​1 the same year it was released) –And these guys weren’t even a parts distributor. They agreed to take my keyboard in, and look at it, and said I could call by Friday (tomorrow) to see what was up, and find out if it was going to be longer than a few days so I could redeem my keyboard if necessary.
I got a call at about 1 pm today saying that my board was ready,(!!!) despite their back up. I got my keyboard repaired within 24 hours of dropping it off. I don’t know if it was so quick since the repair itself was easy, and I don’t care. My triplicate copy of the invoice had a $ 50 charge that I assume they charge to Korg, but wasn’t out of my pocket since I was still within warranty.
I’ve never gotten t his kind of service from ANY type of walk in warranty, or service direct center EVER. I’ve worked with high school’s bands, and their keyboards, and have run the gauntlet to get older keyboards fixed; having had to order keys and parts factory direct, pick stuff up directly from Yamaha’s factory will call in Buena Park, and even mail products Like my Presonus Firebox off for an over priced repair.
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In all my experience dealing with the service end of pro-​audio equipment I have never gotten this awesome level of service anywhere for any pro audio equipment I’ve needed to get serviced ever.
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For anyone that has any high end pro-​audio equipment, whether it’s YAMAHA or KORG or whoever else these guys are authorized to warranty or service. I HIGHLY, HIGHLY, HIGHLY recommend ‘em.