Tow’s R Russ

I would never imagine giving a 5 star to any towing company. However, everyone at Tow’s R Russ has been really great and helpful with everything! My son’s car was involved in a collision and the CHP had it towed and stored here. Everyone was very professional and helpful when we got there. Jeff was patiently waiting for us and trying to help us when we were taking all our personal belongings from the vehicle before our insurance company pick up the vehicle. Though my son’s convertible top was down on the car, nothing was missing! We were able to recover everything my son left in the care including his radio! It is so great to know that there is still an honest and helpful towing company out there! I am so glad the CHP chose this company to tow and store my son’s car. Btw guys, to my surprise, Tow’s R Russ has a nice and clean restroom for their customers! My experience with this towing company is so great that I feel compel to write a great and honest review!

Totally my fault I was towed at my moms house, I stayed inside longer than I should have. The guy who answered initially was friendly and answered all my questions respectfully. When I came in the next day they were quick and courteous at the front window and explained my moms property management was new and had started doing random checks, to help with parking problems. He apologized I was caught in the crossfire, which he absolutely did not need to say. All in all they helped me resolve a mistake I made quickly and with minimal fuss!

Company vehicle broke down and these guys were there quickly got us off the road and even took my laborer home. Great quality drivers and professional a trait lost in other businesses these days. Prices were fair. Very impressed with them and will use them in the future should our company truck have problems.

This towing company is not a customer service business for sure. My son’s Bronco was towed last week by this towing company. After getting my son’s truck home I saw that the emblem on the passenger side was missing. It was pried off during towing or in the yard. It was not missing before it was towed. The person at the tow yard took my name and number and then NO ONE returned my call. I had to order a new emblem and I was not compensated or even acknowledged for this theft. Use another towing company. I don’t trust this one.

Might as well change the name to «chop shop is us!» Terrible people working here. All convicts and evil. If the earth opens up and swallows them howl then the world will be better off.

First of all I only do reviews for really great job OR really really awful job. Its Saturday morning around 7am. Getting ready to do home visit for my patients «i am undergraduate student going to medical school «. So I have 2 cars one for «job» and one for «hang out». So my job car had been towed AND I have my «hangout» car’s key in the car that got towed. So I borrowed my sister in law’s (shes a pharmacist) car so I can just go to this impound to get my other car key so I won’t be late to do home visit for my patients and at the same time my sister in law is getting ready to go to work too. Long story short this piece of sh*t named Brad told me I cant get in there and I only can get my wallet from the car that got towed. Hey Brad guess what? What goes around comes around. Imagine if my patient is dying or in critical condition and really needs help. I just hope you never get sick or those people will treat you well in nursing home. Fortunately, this other dude named Casey was nice enough and used his logic after I explained everything to him. I only need my wallet and my other car key inside. And he let us in and I verified my identity and I took what I told him I was gonna take. Nothing more nothing less. Well Brad. I hope your immune system is as cocky and stubborn as you are so I wont be seeing you. Thank you Casey and the cashier lady.

Watch out for this tow company. They have resorted to snatch and grabs of people’s cars. Our association has a 15 minute loading policy where the tow companies are supposed to «mark» a car and give 15 minutes before towing to allow for the possibility of someone loading their vehicle. This evening a family member pulled up to our garage to load a couple boxes before heading out of town. She had her purse, wallet, AND DOG in the car since she was just grabbing a box and then leaving. The tow company must have pulled in almost right behind her because in a matter of a couple minutes, they took the car. Our neighbor tried to stop them but they just blew out of there. Called the police and had them assist with recovering the car and the dog. The tow company flat out lied to them — told them they circled multiple times before towing the car.
This is not their first time doing this, other neighbors have reported the same thing. One of them caught the driver before they could get out of the complex. The driver made them pay $ 75 cash to drop the car right there. I’m sure that didn’t get reported back at the impound yard, just pocketed the cash.
I get it that if you’re not following the rules, you have no right to be pissed at the tow company — they’re just doing their job. But, in instances like these, when it’s obvious they’re just money hungry and not doing their job properly, you have every right to be pissed and do something about it. So, we will be pursuing legal action against this tow company.

What a lifesaver! We got locked out of our car, while it was running, in the rain, with all of our luggage inside, as we arrived at the hotel.
We called around to find someone who would come and help.
This guy came quicker than even he said he would, which was an hour earlier than the other guy, and for nearly half what the other people quoted us. I hope I never need a lock-​out service again, but if I do, I will call these guys!
Thanks Unilocal

This place should be close down for good. It took your money like milking a cow. What the heck why did you need to pay money for just open a gate to inside to get your belonging in the car which it supposed to be free, and it was a fking $ 45. Why would you have to charge to just go in the parking lot.

SHAME ON YOU for charging $ 200+ to give my car back! For those of you who rate these guys 5 star, I would be in a «good mood» too if I made this much per hour.

The owner, Russ, towed my car and damaged it. Then he blamed the damage on me and refused to do anything about it. If you care about your car, do not use their tow service.

Tows r Russ is the best towing company I have ever worked with! Coming from a property management perspective. They are all such nice gentlemen and they truly value their business and clients. Thank you for the wonderful customer service Jim!

It’s understandable that with the given situation, every car owner is in a pissy mood at the impound. Honestly, I was too! I was going to give those guys a piece of my mind. However, from the start, the cashier guy was so helpful and so understanding. My registration was ripped up and he even taped it back together for me without me asking!
The amount of crap and BS these towers have to deal with is dreadful enough. They’re just doing their job of towing. They’re not the ones who reported us or made the call. They’re just doing their job so I’m glad I was nice to them. So let’s all give them a break!

Unilocal needs a scumbag symbol to describe these people who are involved in the racket of towing cars from private communities. Had a very unpleasant experience and was treated very disrespectfully for no reason at all. The employees and the owner should get a real, honest job. I would put these people in the same classification as drug dealers.

Just got my car towed. I know it’s my fault and ready to take the appropriate steps to get my car back. Called them up first and was just getting angry for the lack of respect.
These guys are unprofessional, pricks, and just do not give a rats «behind» about your situation. They only just want your money and charge you with so many fees for just not even less than a day.
Even tho its my fault, does it hurt to actually care and show some sympathy? Not them. Definitely learned my lesson and do not want to deal with those a-​holes again.

I never thought I would give a Towing place that towed my car 5 star’s. Got my car towed last night at Stater Bros on Tustin and it was my fault and i knew the consequences (anyone who gets they car towed is always at fault whether they want to admit it or not). I live in the apartments next door and long story short their was no where to park on the street so i decided to leave my car at Stater Bros for a few hours and then look for parking again later in the night. So super long story short I ended up falling asleep and forgot about moving my car and when i woke up in the morning it hit me that my car had been towed. So i finally found out my car was here and when i got here I realized that i didn’t have my car registration with me or in my car which i needed for proof… my fault of course. I had been dropped off their and had no way of getting back home to look for my registration so i ended up staying their for 2 hours trying to get someone to fax me the registration. In those 2 hours Jim who works their in the front couldn’t have been nicer and more helpful. He said I could wait in the waiting room which to my surprise was very clean considering that a bunch of men just work their (not saying that men are dirty but well actually i am kinda saying that) My phone was also dying trying to get a hold of someone and he let me borrow his charger. The whole time I was their he also kept checking up on me to see if I needed anything. So overall it sucks that i forgot to move my car and it got towed and its almost Christmas time which feels like i just threw my money away but the service was awesome and Jim was so damn nice. So thank you Jim for being nice and not a jerk :)

Rescued me when my car wouldn’t start around 10 pm on a Saturday night and was even willing to adjust a receipt so that I could submit it to my insurance. Very friendly and willing to help.

Only gave this place one star, well, because you have to give at least one. The folks who work here are sarcastic scumbag pricks who hold your car hostage as long as they please. No one is ever at the front window and the manager stares ladies down like a creep. If the great California earthquake strikes and this place falls slips through the cracks, I’d be overly filled with joy.
Top shelf pieces of sh-​t

Bought a truck here for a good price and the guys were cool to me. They do know about all of their reviews, by the way. They commented that 4 out of 5 people instantly start pointing fingers instead of admitting their own fault. So of course Tows R Russ is going to point out that the violator was in the wrong. This place is a «police tow», meaning they respond to calls from police/​security about illegally parked vehicles. You can’t put your emergency flashers on and expect to park anywhere. I was towed once by a different company because I did that, and I was pissed AT MYSELF, because «I» messed up. If you want to yell at anyone, call and leave yourself a voice mail about how much of an idiot you are for not following the signs posted on the premises. Ask yourself, «Is a $ 300 fee worth saving myself 30 seconds?»

The name may sound cute since they used a play on words with our beloved «Toys r’ US,» but this place is the anti-​christ.
The guy at the front desk was RUDE, INCONSIDERATE and needs to take a grammar class. My sister got her car towed from Irvine to this dump in Orange and it was held there longer than it should because of the slow service and the illiterate staff. I asked front desk a simple question and they answered sarcastically by pointing to a little piece of paper attached to the glass window that had California Towing laws. Obviously the training process to become a professional tower is quite easy if these jerks resort to pointing to the rules.
I’m not sure if Tow’s R Russ does any other services other than towing their customer’s cars and keeping it hostage… but I DEFINITELY don’t recommend this place.
Needless to say, Unilocal needs a ZERO star option…