TRUSTED Tire & Service – Goodyear

I recommend trying this place out. I bring my 2000 Ford Explorer here for oil changes as well as any other work I normally need on my truck and haven’t had a problem with any of the work yet. The people that work here are very nice and as helpful as can be. They normally always have coffee, water, and juice to quench your thirst if you plan on waiting around. Simon is always a great help and always has a great attitude when I come in. I do recommend setting up an appointment though as this place can get busy pretty fast. Unless you don’t mind waiting or getting picked up when they get slammed it’s definitely a time saver. I’ve had quite a bit of work done on my truck here and I have to say that I am very pleased with the results thus far.

Always friendly, always reliable.
Simon had a second tire patched for me over the weekend, just before closing time. The limit is two free tire patches per customer. Hopefully, I won’t be driving over anymore stray hardware before I can give these guys my business.

I dropped off my 2006 Chrysler 300 c last week on Wednesday, to swap out my tranny, and get my radiator replace, little did I know there are thiefs working in that shop. I left my vercuasse cologne in my center concole, by mistake, and my wife’s Paris Hilton body spray on the door panel, came to pick it up Friday evening, once I got home my cologne and wife’s body spray were missing. So I go back the next day, and the manager Isaac, try’s to tell me that his workers don’t touch personal belongings in other cars, witch I knew was all lies, and on top of that he was just giving me attitude just becuase I went back and confronted them.. I still want my shit back.

Jose at Trusted Tire was so friendly. We got a nail in our tire he patched the tire and replaced our spare under the car. He did it all very quickly and with a smile! It pays to get tires here as the protection plan covers flats. Great customer service will bring all of my cars here in the future.

Absolutely love this place! The guys are so nice and are very knowledgeable! I recommend this place to all my friends, family and coworkers.

I just called for an appointment and spoke with Dan. He was really helpful in answering my questions and setting up my appointment. Being a Unilocaler gets a special discount.
I will definitely be telling my friends about this place.

These guys are true customer support technicians. If you have a need or concern, they will hear you and take care of you. I needed to get my tires rotated fast with a walk in appointment. Since we bought tires from them, they do free balancing throughout the life of the tire. They were so quick with the tire rotation service… they even topped off my oil for me. I was in and out in less than 40 minutes. You know I’ll be back with any other car repairs/​maintenance needs.

Just stopped by to use a coupon for an oil change for $ 9.99. It was 7:55am and there were no cars in front of me. I went to the counter, talked to the guy and he asked if I had an appointment. I said I don’t so he checked the schedule and said he’d need my car for an hour and a half. I read the coupon and didn’t see anything about needing an appointment so I showed it to him. I asked if he could show me where it said I need an appointment. He read it and couldn’t see that (because it doesn’t say so). I asked if there’s anything at all he can do for me and he said it would be an hour and a half… or he could set an appointment for tomorrow. I explained that wouldn’t work for me and I’m bummed that I’ve wasted time coming out since I would have made an appointment if the coupon said I needed to. He just shrugged his shoulders like he didn’t care. So I left.
Could they be using a cheap coupon just to get people to come over and then keep them from using the coupon unless they’re also going to do more expensive work? Hmmmmm… makes ya think. I know this much — I don’t trust Trusted Tire Service.

These guys continue to be the best. My car did not pass smog check the fixed it and I passed. Great quality work. Great staff. GREAT PRICES!

Excellent service! One my tires had a nail on it, and I decided to go to this Goodyear to have it fixed. They fixed it in about 30 minutes while I waited inside the office – and they didn’t charge me a dime! Very quick service and great experience. I fully recommend and will be back! (Hopefully not soon, though!)

Came for a synthetic oil change on a Saturday morning. Fast friendly service and a great price.
The staff were all very personable and polite, to me and to all other customers I saw.
This facility gets bonus points for the clean, comfortable waiting area with Keurig coffee, juice and bottled water. Cisco Astros

Honest service, professional staff, and competitive pricing. It’s hard to find honest mechanics nowadays, but this place is all about earning your business, not pressuring you into buying. I will definitely come here from now on to service my vehicles!

I needed 2 new headlights both burnt out at the same time which is strange. I had taken my Mazda 3 to two other shops and they said they couldn’t do it. So I take it to trusted tire here which is down the street from my house. Isaac says what’s up I said I need 2 new headlights and nobody can change them… he changed them in about 10 minutes and then told me its on the house when I went to pay! I am absolutely blown away! This guy is amazing, this place is amazing. You found a new customer Isaac thank you for being a stand up guy

Went in for the $ 9.99 Unilocal oil change. In total it was $ 13, that is a deal considering most places charge ~$ 30. I was greeted and helped by the manager David. David was great and had exceptional customer service skills. I had my one year old with me and the process was smooth even with my son going crazy. Overall, I would definitely come back and recommend this place for an oil change.

EMMANUEL: took my car for service Emmanuel was very helpful, knowledgeable, answered all my questions went way above and beyond, very satisfied with his service, I would definitely recommend this service to anyone, ONE VERY HAPPY CUSTOMER will be back!
WIFE’S WHITE CAMREY RUNNING LIKE NEW AGAIN THANK YOU!
JOE AGUILERA

Ah! I wish I wasn’t bad with names! I wish I remembered the guy who took care of me. Anyways, I had a hole in my rear passenger side tire and needed to replace it immediately. I found this place on Unilocal because they had a Unilocal Deal. I called in and the guy that took care of me was really understanding about me wanting a decent tire at a good price. I told him that it didn’t matter, I’d take the cheap $ 65 Chinese brand. When I got to their shop. to my surprise. he was able to get a me an Infinity Good Year for the same price! I was very satisfied. My car was out after 20 minutes of waiting… That day they were busy, so I was real happy. If you work there and are reading this review, I’m the one that had the Black Toyota Prius 2012 with Illinois plates. THANK YOU SIR.

DISAPPOINTED BUT RECOVERED! Sometimes here customer care is different than customer service. If and when one is able to get a vehicle in for service, the care is great, but getting it there is a major problem.
Yesterday, Monday the 23^rd, I brought my car in for an oil change when all of a sudden, the power in this facility went off. The onsite manager told me that there is nothing we can do until the power returns. I commented, «There is a new invention call pencil and paper, whereon you could take my data and when the power returns, the vehicle would be ready for service.» This was a new concept for this person, but NO action was taken.
TODAY, I brought my car in at 5:45 to leave it for their «Early Hour Service» program. What a great idea with the exception that management forgot to leave the envelopes but were gracious enough to fill the slot with trash.
SUCCESS! Was able to return my vehicle for servicing and conversation. David was most helpful in terms of recommending a detail shop for some minor repairs. Not only was there some success today, there was also a mending of fences. Communication is everything. The entire team bent over backwards to to assure an accurate oil change, to recommend solutions to problems that could come up within the next couple of months, AND even cared for a minor repair. Customer care is superb!

So after doing some major suspension work on all 4 wheels, I needed a 4 wheel alignment.
I called 4 different places around my area and got the same quote here for $ 69.99. I saw that they had a Unilocal deal for 10% off so I asked over the phone if I could use the 10% off with that price and he said he could do that for me. This was the only reason I decided to come here because the place 1 mile down the street had the same price and this place was 4 miles further. Heck still worth it.
So I came in the next day at 11AM which was when my appointment was. And they didn’t start working on my car until 11:45. Which was understandable.
I let them know ahead of time that my steering wheel was about 10 degrees off center to the right when going straight and they said they’d fix that for me during the alignment.
So I waited until 12:15 and my car was done. The guy at the front desk said it would be $ 79.99. Yep $ 79.99 when the day before I called and was quoted $ 69.99 for a 2001 Ford Taurus.
I told him that over the phone yesterday I was quoted $ 69.99 and he said no problem he will match that for me. (Still sketch though, why quote me $ 69.99 the day before and charge me $ 79.99?)
He also said that I could not do both $ 69.99 and the 10% off Unilocal check in. (When over the phone the guy said he could do it for me no problem.)
Anyways I just paid the $ 69.99 and left.
As I thought everything was fine, I was about to get in my car and noticed there was a huge grease stain from someone’s hand opening my door. (Really? I just washed the car the day before.)
I got in and drove for a few miles. Before they worked on my car the steering wheel was 10 degrees off to the right when going straight. After they finished working on my car, it now is 10 degrees off to the left when going straight. I am really frustrated with my experience here and will not come back to have any work done to my car in the future.
Only reason for 2 stars instead of 1 is that at least they are respectful and nice.
TL;DR for a 4 wheel alignment.
— — — –
Pros:
–Fast and Respectful
Cons:
–Did not center steering wheel with alignment.
–Grease stain from someone’s glove on my door handle.
–Charged me more than quoted.

I never thought I’d find an auto shop I could praise like Goodyear: Trusted Tire Service. I’ve been here twice. The first time was when I was shopping around for a full synthetic oil change and everywhere local was priced $ 70+ I was able to come here the following day with service less than an hour for $ 50 – good deal! Also, my motivation behind writing this is because they patched up my tire for free in under 15 minutes. The customer service is too good I almost don’t want to tell you guys and keep ‘em for myself.
This place is too legit. Thanks guys.

Had an excellent experience today at Trusted Tires in Orange, CA. Gentleman by the name of Isaac was super friendly and knowledgeable. After diagnosing my tire issues he gave a very good price. I also was able to use the additional 10% Unilocal check in special. I felt that Isaac made the whole experience transparent and easy to understand.
I also noticed that they have a lot of repeat customers which is a great sign of an honest business. Definitely recommend.