Walgreens

The stars are ONLY for the customer service I received from the store manager.
I placed a photo order that was guaranteed same day pick up. After a couple of days, I called in and asked them about it, and they told me there was an issue. After 4 weeks of nothing, I called again, and the staff were not very helpful. A couple of days after that, I finally managed to contact the store manager, and he was able to resolve the issue satisfactorily.
After almost 5 weeks, 10 phone calls, being placed on hold no less than 15 times (these are not exaggerations), I am really happy with my order.
I was going to give them 5 stars, because I was really satisfied. As it stands, I am currently on my way back to the store, because they forgot to give me a vital piece of the product :((((. Also, one of the products had a chip in the actual photo part.

I was very unsatisfied with the pharmacy’s service I had my wisdom teeth pulled out was in pretty bad pain and they had said it would take 15 to 20 minutes for my prescription it ended up taking double about 40 minutes for my order worst pharmacy I’ve been too no name tags I didn’t even know who I was speaking to half the time

Worst pharmacy experience ever due to Pharmacist Glen who works the night shift and his complete lack of people skills. He was rude and obviously hates his job because he went out of his way to be an obnoxious jerk. He greeted me with saying that I will have to wait while he takes a break. Who does that? This was at 2:30am without another person in sight. Well, I had to wait since I was just coming from the ER and needed my antibiotics ASAP. He did not even go over the medications I was given and just tossed them at me rudely. Avoid the late night pharmacy at all costs.

I only give it before because well let’s face it most pharmacies have become a nightmare. However I believe I found a pharmacist and a pharmacy that works well with patient care, Terry is the head pharmacist and she is great.

I am not a typical Walgreen costumer, but I needed to take passport pictures, so I went there. This store has the Worst photo department. The rude and unfriendly young man working there this morning, did a shitty ass job taking my pictures. Must have been a combination of his inexperience and the crappy old fashion Camara they use. So sorry I didn’t go somewhere else.
Waste of my $$. I would never use their services again.

The late night pharmacy staff has been exceptionally rude to me the last two times I was there. Specifically a gentlemen named Glen. He gives me a run around and claims to be out of medications I can see clearly sitting on the back shelf. He asks me to return days later and when I do, there he is again giving me the same rude, dishonest service. Unfortunately it has only been convenient for me to do business there late, and being one of the few 24 hr pharmacy’s in my area I have returned hoping for better service. It will be the last time I go to this walgreens pharmacy.

I started going to this Walgreens in 2012. I was at first impressed and joined the Walgreens Rewards program. But everything seemed to change in the Summer of 2015. I don’t think the people working here want to be here. And, as other reviewers have noted: Service is hit and miss. Today was a tipping point. My daughter and I took in some old print photographs that we wanted to digitize. The middle aged guy working at noon said that we can use their scanner and digitized them ourselves; and that the story did not other any special services. We both looked up at the two signs on the wall featuring two «digital specialists,» who were not working on a Sunday or who were not available to help anyone in reality. I would have paid to have digital copies made, and I probably will take the photographs to a place staffed by professionals. I probably never return here.

I would say NO to the photo department here. It seems like it’s a hit or miss for good service. I had to visit this location 2X for collecting an order that had been ready for over two weeks time. I have a toddler I have to take with me to pick up and when you have to stand there and wait while the guy searches for something that you were called to be informed was ready is ridiculous. Seriously, the first time I went to pick up it took 35 min, and I just left because it wasn’t found. The second time I went I called ahead to make sure it was there. The same guy that looked for 35 min the prior time acted like he never saw me before and still had me wait for another 15 min before he could find it! HIT OR MISS! When I dropped, the service was great, even helpful tips, but apparently that one employee isn’t the best either because they didn’t pass onto the other staff! Oh an did I mention that I was promised a discount at check out based on the phone call for pick up then at the cash register, it wasn’t honored. A joke. Seriously, a joke. No more Walgreens photo on Chapman, I’m taking my business elsewhere.

Pharmacy is amazing! Have never had one issue with the staff. They are always so pleasant, and have my prescriptions ready less than 15 mins everytime!

Ordered our photos online. Went to pick them up the next day and when I got home, half of the pictures were missing. Called and was put on hold and passed around from person to person. Finally got the photo department and it took them 20 minutes to find my order on the computer. They assured me that they would reprint them all and they would be ready in 30 minutes. We waited an hour. My husband drove down there to pick up the pic’s only to be told they aren’t ready and the machine is broken down. Really??? He has been there waiting for 45 minutes now because they keep telling him they will be ready soon. We won’t be back.

30 minutes in line just to get my prescription after a 45 min wait to fill it. That’s ridiculous and terribly inefficient to be running a pharmacy like this. Properly staff your pharmacy for a better customer experience. Until then, don’t waste your time.

We use this pharmacy for our many prescriptions filled monthly and every single visit — we are met with patient clerks that are ready to help us. It is a tough job handling the customers that may be in pain or are ill but we witness their ability behind the counter each time to make the situations better for all they are serving. Thank you to the staff for being so pleasant all the time! There is an elderly Pharmacist that goes above and beyond and always seems so very caring. Nice!

It’s a prescription, a Dr writes the prescription, fill it accordingly. It’s not hard. Yet every time I fill my Lovenox dose it takes 3 trips, due to low supplies and incompetent staff. I had one person give me 6 doses and say it’s a month’s worth supply. Really?!? It’s a twice a day shot, did they teach you math because 6 doses is not a month’s worth supply. Second time I’ve refilled my prescription and I’ve had the same problem. I will be changing pharmacies.

Pharmacist was kind, however, the store seemed understaffed and my prescriptions took much longer than expected as a result.

The pharmacy SUCKS! Judy is beyond reproach not to mention clueless. After many years of unsatisfactory service I finally decided to break free of this place. Judy is beyond unhelpful. She is a scatterbrain that won’t even so much as answer the simplest of questions. Unfortunately my husband decided to go there even after all the trouble we have dealt with because of her and of course it bit him in the rear.
To Rita that wrote how great they are and how clean it is… you have got to be kidding! Judy would not even so much as move the large box on the counter that we had to look over just to talk to her. Stuff was scattered everywhere.
At least the rest of the store was decent.

Long story short: I’m out of town and needed a prescription filled. As a long time Rite Aid customer I figured I would have no issues getting my prescription filled. They informed me they wouldn’t fill it because I was out of town. I left angry and upset. Those feelings didn’t last long because when I walked into this Walgreens and over to the pharmacy, I was greeted by the pharmacist with the biggest, welcoming, and genuine smile. She was so extremely helpful and kind!!! Such amazing customer service. I will never being going to rite aid again. This Walgreens and the pharmacist I dealt with have converted me to a Walgreens customer. I will definitely being switching all my prescriptions to Walgreens when I’m back from out of town!

Great experience every time! I have been coming here for years and the store is always well-​maintained, very friendly staff, great pharmacy personnel, and most of all… its clean!!! I have never had a bad experience here. Kudos to the staff who have to put up with hard to please customers. You’re the best!

Worst experience at the photo department. Kevin stated he was the manager, but he appears to be clueless when it comes to his store. Moreover, when you ask for the corporate number he acts as if he does not know it. The place seems to be run by people that just do not care. They had our contact information but did not bother to call to inform us that their printer had been down for days. Yes, corporate will hear about this unwarranted customer service. For anyone else having an issue with this store contact the Consumer Relations department at 800−925−4733. Yes, I had to locate the number via the web.

LAST Sunday 7÷28÷13 went to fill NEW prescription (because my usual Rite Aid, does not carry BARR /​TEVA products anymore) so I decided to switch to WALGREEN, talked to manager Juan & girl on the counter, she made a phone call & said «yes» we can get that brand for you — i was happy, WALGREEN to the rescue
TODAY Thursday 8÷1÷13
back to WALGREEN to pickup, paid for Rx, and I always check before leaving — they gave me wrong meds /​from another company — I asked for the Asian girl — she gave ATTITUDE «we don’t have it !» we don’t have it !” … I said, I was here last Sunday & they said they CAN get it ?
More ATTITUDE from Asian girl «we don’t have it ! «. … 10 mins later the Lady Asian Manager «HAVE IT» in her hands the brand, BARR /​TEVA, the brand I ask for.
instead of apologizing to the customer, she tried to SSHHsh… me & said «are you going to continue criticizing us?»
… YOU BET I AM, I’m the «customer»!! … Never, never had this shabby treatment with RITE AID across the street, in fact RITE AID referred me to WALGREEN ! shame

Very convenient place to pick up random stuff when I’m on the go.
Once in a while, I’ll crave munchies or I’ll be thirsty… or just plain in the mood to pick up candy, they are right off Chapman so I’ll stop by and get my fix. The parking lot is big so I always find a good spot right up front. And whenever I’m ready to check out someone will always be up front with no wait in line.