Emeritus at Hazel Creek

(I witnessed a senior woman trying to walk toward busy Hazel Blvd alone). I am sad to say our experience was not great at Emeritus at Hazel Creek. On some good notes, it is nice looking, friendly, clean, meals are good. The sad news is that the staffing is low, and they cannot keep up with the demands of the people who need assistance. I now realize I should have asked how many Aids per resident. When I did ask, they stated one Aide to 90 residence! I also now realize the test they give to see if your Senior is well enough to stay there in assisted living, is not a good enough test. Many people living there need more help than this place can provide. This means your loved one could be waiting longer than you think for assistance. I also learned that Assisted Living places do not track your Seniors where-​about, and have no security at the doors, or locks, or alarms in place for wandering residents, or for someone trying to come in. When leaving one day, I witnessed a woman with a walker heading for busy Hazel Blvd. I stopped her, and when I told the front desk they did not seem concerned! This is a major problem. The law needs to change to make Assisted Living places safer for our loved ones. The long hallways are very disorienting since they all look the same. I think they should paint the hallways different colors or something to help the Seniors find their way. I learned so much, and hope to have provided some helpful hints for you and your family.

This particular location leaves a lot to be desired. For the quality, I think the rent is way too high. It has recently changed ownership and since then has really gone down hill. They raised the rent rates before the 12 month mark for several residents and tried to make it look like they were eating part of the cost. For people who don’t have family or friends to advocate for them this can be very disconcerting to the elderly. I know my mother was very confused by it all.
The food is horrible and the residents have to sit and wait almost an hour at times to get their meals. The quality of the meals themselves has become increasingly less desirable.
We have had problems with housekeeping from the beginning. They clean the bare minimum and nothing more! Furniture is not moved and the bathrooms are not cleaned completely. Attention to detail is definitely not their motto. The wrong laundry is delivered to my mom’s room regularly and it has got to the point where I take most of her laundry home and come in and clean after the housekeeper has done her little bit of «cleaning».
The care my mother has received has been very minimal and there is only one staff member that checks on my mother on a regular basis. If she isn’t working, no one checks on her at all. Their alert bracelets/​necklaces are not responded to in a very timely fashion. I am afraid of what will happen if my mother actually does have an emergency!
The activities are almost non-​existent. The activities they do have very few of the residence desire to take part in. The outings are few and far between and they own a huge bus that no one in the facility is licensed to drive. All and all I am not satisfied with my mother’s stay here and will be moving her to a near by facility as soon as it opens in the Summer of 2015.
Did I mention that parking is horrible and they only have TWO handicap parking spots for a senior living facility!!!

They do not have a diabetic freindly menu and very few fresh vegetable. Vegetables consist of nasty tasting peas, carrots and salty canned spinach.