Erik Johnson Tile

I don’t normally like to post negative reviews, because we are all human and make mistakes but sadly this one cut’s the cake! I have a gunite pool not quite 3 years old, my pool contractor used Erik Johnson Tile. Sadly my pool developed a leak already. My pool contractor — great guy by the way — Mike @ American Pools Folsom is going to have the tile company fix the pool for me for free. I called johnson tile to schedule my appointment last week and the lady who answered the phone was a little nasty so I mentioned it to her and she was apologetic — Susan was her name. She said the technician was on vacation and she would call me the following week the day before they come out. The week is already almost to the end so I called Susan to check in. She again was very nasty and began to go on and on about how busy they are and they will get to me when they get to me. I felt unsettled with that answer and I could barely get a word in edge wise because she continued to go on and on and on over and over about how busy they are. I was surprised how she could not get off that subject. I empathize because it’s their busy time of the year but most customer’s don’t want to keep hearing how busy you are they just want help, that’s why they are calling. I politely shared this with her and she blew her lid, I am not kidding; started yelling at me. I asked her if she always treats customers this way and she hung up. I am in complete shock; first that they would allow their technician to go on vacation during their busiest time of the year, second; that she treats people this way and takes no responsibility for it. She needs the vacation it sounds like! I let some time go by during the day and thought I would attempt to call back to get this rectified so I can get my leak fixed. After all, we are in a drought and my pool is leaking water in the ground. Not good. I called back and asked to speak with the owner Erik, when I mentioned my name she flip again and said they are not going to fix my pool — no way shape or form, and she has already told the owner about me. I guess she feels I am the rude one. Wow… so disappointing. Don’t think I will EVER do business with this company again. At this point I don’t have a choice because of my pool contractor; who by the way called me and apologized stating that he will deal with Erik Johnson tile and make sure my pool get’s fixed. Thanks Mike! Susan — take a vacation and be humble to your customers. You attract more bees with honey :)

I called for an estimate to retile my pool and spa. Kirk said he would call me to set an appointment during their next trip to my area, which he said they were in every week. Two weeks later hadn’t heard from them. Called 2 more times. The office said they would have him call. Now two more weeks have passed, no call.
I don’t know why anyone would use a contractor if they struggle to get them out to estimate a job. God forbid some issue comes up after completion and full payment.
Wouldn’t even consider this company.

We hired Erik Johnson Tile to replace some pool tile around the perimeter of our pool. We made the selection, and they installed it later. We were very pleased with the project, and we had a nice working relationship with Erik.
We also needed a stone mason, and Erik told us that his brother Kirk was one. Kirk came out, measured our fire pit, three large concrete walls and two extremely large round planters that we had wanted stone installed upon. He gave us a bid, which we accepted, and we responded to his emailed bid (via e-​mail) that we would like to proceed and make the stone selection for our project.
Kirk did not respond to our e-​mail. We weren’t in a terrible hurry, so we e-​mailed him again a couple of weeks later. He didn’t return that e-​mail either, so a couple of weeks later we called his office. The office assistant told us that he was very bad at returning e-​mails, as «he had a lot of trouble with his e-​mail». She took a phone message from me, and said that he would return my call later that afternoon when he returned to the office. Kirk did not call back.
A week later I called again, and left another message, and once again we did not receive a return call from Kirk. A couple of weeks later we were going to be near the office/​tile showroom, so we stopped by to look at the stone selection he told us he had installed as displays in their showroom/​office. Kirk was not in, but the office assistant was very helpful in showing us the various stone displays. We had some questions which she could not answer, and she told us she would have Kirk call us. He did not call us.
I called the office again, since he did not (again) return my last call to him. Kirk was not in, but the office assistant told me that the stone we selected on our previous visit (that he had included in his bid price) had been discontinued, and that we should go pick one out at a building materials business. We did that within the next two weeks, and we returned to the office to drop by the samples so that Kirk could look at them and revise his bid with the new the materials cost. The office assistant said she would give them to him and have him call us.
Again, No return call. I stopped by two weeks later to pick up the samples from the office (as I had to return them to the supplier, as I had paid a deposit on them). I told the office assistant we had emailed Kirk, AND now left several phone messages, and that we still hadn’t heard from him. She rolled her eyes in a comical way and said «yes he is lousy at returning calls. Let me give you his cell number».
I left a message for Kirk on his cell, and YAY he actually returned my call! He said he didn’t remember us. I told him how he had come out months before (yes, by now MONTHS had passed), and that he had also e-​mailed us a bid. He said he still didn’t remember, and that he didn’t have a bid for us as he «didn’t save those things that long». He said he would call me when he was able to look at his schedule and make an appointment.
Another two weeks passed, so I called and left him a message. He returned my call a few days later, leaving a message that he could come out the following week. Two weeks passed. This went on for another two months. I finally started calling him more frequently, as we really needed to know at this point if he was truly interested in the job, or if we needed to stop wasting our time and look for another stonemason. I was baffled at his lackadaisical attitude; by now we were well into Fall and his office assistant told me he wasn’t busy with jobs.
I called him once more, and he answered. Kirk said that he was in Nevada City and that he «had nothing to write on». He said that he had my number from the Caller ID on his cell, and that he would call us later that afternoon when he got back in the office and also had better cell reception.
We never heard from him again.
This was very odd to us, as our experience with Erik was quite professional and everything went well. I was curious if Kirk was on salary and so perhaps he didn’t care about getting more work? Our job was a rather large one, our project was located within ten miles of their office, and we had an excellent prior working relationship with his brother. Whatever the reason for his non-​chalance, we ended up hiring a WONDERFUL stone mason and were extremely impressed with the incredible quality of his work and his professionalism.
Perhaps Erik Johnson Tile, Inc. is so busy with pool tile installations they really aren’t interested in stonemason work? If so, I am baffled as to why Erik recommended Kirk as a stonemason in the first place. The only reason we tried to contract with Kirk was because his brother recommended him, and we had a good prior experience with Erik and his crew. In the end, we had wasted a lot of effort and we lost many months that we could have spent hiring and working with another stonemason.

Erik Johnson Tile redid my pool and spa with glass tile at the waterline. I was working with a pool contractor, Natural Pools, who hired Erik Johnson Tile for this part of the remodel.
A few months after the remodel, my tiles started popping off. I researched this problem and discovered there needs to be a joint betweent the tile and the deck to allow for movement. The charge for the joint and sealer is $ 5. a running foot. Originally this was not installed because the pool contractor did not include it in his bid so it would be lower than his competitors.
Once I discovered this was the problem, Erik Johnson Tile added the joint at the customary cost and replaced the tiles that were loose or had fallen off at no charge.
Now my pool looks beautiful. The workmanship Erik Johnson Tile did was excellent and I am now enjoying my Summer.

Not happy. When they replaced the tile on our pool spa, they said the tile would never fall off, but if we had a problem, just call them and they would come out and make it right. When the tile pieces started to pop off, I called. They said it would cost $ 120. for them to come out. I asked to speak to somebody higher up in the company. I sent pictures, emails, and made phone calls but nobody has ever called us back. I waited a month, so now I’m writing this review. I should also add that his prices were much higher than the other quotes we had, but I paid the extra cost because he guaranteed his work and the other reviews looked favorable. I would like to see reviews from past work, rather than one day after the job is complete and everything looks great.