Specialized Shower Door & Mirror

I thought they were ok. We got Specialized through Kerrock. Kerrock installed our shower, and Specialized installed the shower door-​they work together, I guess. We had to have them back once to adjust after the installation. I still don’t think the door is quite right though. It makes a noise every time you close the shower door. It is true they were quick enough to come back the first time and adjust it. I don’t like the noise it makes… it’s a scraping noise. I’m not sure if we will have them back again or we will just have to live with it. It’s okay, but not quite right. I originally really liked them and gave them five stars. But I’ve changed my mind. My wife and I finally decided to try and get them back to adjust the shower door again. The first time the technician really didn’t see to care. This call, the owner’s son showed up with an assistant. This time the adjustment seems to have worked. It’s held up for a week now. I don’t like that they didn’t do it right the first time, but the owner did stand behind his guarantee and that’s good for something. Another update: It’s been several months now since the second repair on the door. Again, it’s still held up. In fact my wife says she may contact them about putting a sliding door on our bathtub. She wouldn’t do that if the company wasn’t competent. I still can’t give them five stars because they had to fix the shower door twice. But the second repair seems to have worked.

Impressive small business. Randy is great to work with and will customize the job to give you exactly what you want. Expect competitive prices, quality products and expert installation because that’s exactly what you will get at Specialized Shower Door & Mirror. I am pleased to recommend them.

I’d give 5 stars if he was cheap. But his prices are fair, and his work and the quality of the installation were excellent.
I didn’t want to rush in and write a review, but it’s now been a couple of months and I’m quite pleased with the installation — and the fact that what Randy promised to deliver, he did in fact deliver.
I had contacted him almost 2 years ago and got a quote. Due to conflicting priorities, we put off the new shower door in the 2^nd bathroom for a while. This year we decided to finally get it done.
Randy came back, re-​measured just to make sure nothing had changed, honored the original quote (and offered a bit of a discount for cash payment), and his crew showed up exactly when expected. They were very prompt, courteous, got the job done quickly and cleanly and now 2 months in, there are zero issues or things that I missed or regret. It’s level, it’s balanced, it’s nicely matched and opens and closes just as it should.
We paid a bit of a premium, got high good quality parts and labor and it came out as expected. No surprises, no gotcha, no hidden fees, no extras, just good work, good job, and goodbye!
Score one for the small business!!!

I will start out by saying I agree with the previous reviews. I agree that Randy’s prices were far better than any I compared. He was prompt; installation was a breeze and we were very happy with the end result. However, less than a year after installation, one of our doors came loose from the track system, hit the floor and shattered– all over my husband who was in the shower at the time. No major injuries, just some minor cuts on his arms. I contacted Randy and he answered immediately. He said he’d have to call me back. After 20 – 30 mins with no call, I tried him again to get voicemail– my tone had changed at this point. He called me back and this is the part where I became an unhappy customer. He said that glass breaks, its what it does, that it’s not going to take off a limb or anything. He said I know it probably scared you, but I can’t drop everything I’m doing and rush over. He said he had jobs to get to today and he’d be by later. Now the one thing a business owner should NOT do is belittle their customers’ concerns. Nor should they say they can’t drop everything for them (they may think it, but you don’t say it). Very unprofessional. I didn’t get into the fact that the glass didn’t just break; it first fell out of its track, then broke, so that would speak to his installation. We figured we’d save that conversation for when he showed up. He did show up as promised, took measurements, and let us know we should hear from him within the week. He called us that Thurs, asking to install the new door on Friday, and it went smoothly. Hopefully, we won’t have another issue with this and hopefully, if we do, no one gets hurt.

Best custom glass installer in the Sacramento area! Speak directly with the owner, Randy, and get exactly what you want done — from custom glass shower doors, cabinet glass, glass shelves, mirrored closet doors, custom mirrors, and more! Personal, professional, and perfect glass installations.