M A Carr

I really enjoyed my appointment at M A Carr. The consultant gave me exceptional service and showed me some lovely dresses. I fell in love with a dress by Martina Liana. Thank you!

I had gone to another bridal boutique and had found a dress that I really liked but didnt «love». I woke up one day a few weeks afterwards and decided to drop by here with my mother just to browse. We didnt have an appointment but they were very accomodating and patient. I had explained what type of dress I wanted and the details I would like in my dress and the woman who helped me brought in 3 dresses and after the 3^rd she said «let me get one more». I tried it on and cried. I never thought I’d be the type to cry when I found «the dress» but i did and my experience was so positive. The woman who helped me was so patient ams allowed me to walk around/​look from all angles and just be in the dress for as long as I needed. The dresses here are extremely unique and I am very happy I decided to stop in on a whim. I put a down payment on the dress and cannot wait until ot comes in in a few months!

I just recently bought my dress from there and have very mixed emotions. Last April when purchasing my dress I had a really fun time. I do live 2.5 hours away from this store but they were the closest place with the dress I thought I wanted. Of course getting there didn’t love it as much as the picture but did find my perfect dress. My consultant was very nice and so was that experience. I came back in August/​September for my measurements and ordered my dress and in January it was in as planned. I did schedule an appt. but they could not get me in until end of February. We had some life changes and I could not make the date and decided that I really with the weather being the way it is I could not get my dress altered there and would bring it home. Because of weather I couldn’t come and came the next week. First the girl that helped me was great so this is no reflection on her what so ever. What wasn’t so great was that my dress had so much static and wrinkled I couldn’t tell me what it really even looked like. In my opinion that dress should of been released out of the bag so that I could try it on properly without it attached to me because of static. I didn’t need it to be perfect but it was almost impossible to really see my dress the way I should. That experience should be amazing. The top of my dress was also hanging off of me but I really just wanted to leave. In leaving we paid for our stuff and was sent on our way. I’ve been there three times and every time I see brides leave with their dress it’s a big deal… I was just sent on my way like I bought a pair of shoes. The owner was even standing there and didn’t say a word not one thank you. And I didn’t spend thousands but we spent close to $ 2000 with everything and to me that’s a lot of money. I feel like because my alterations weren’t done there I was treated differently.
What I am most upset about is going to my seamstress yesterday and my dress is two sizes too big. It’s so big on the top that I’m very concerned about the lace and how it will look being taken in. I’m not a small girl at all but the way my top was measured was awful. My bust cannot fit in my cups at all and it looks ridiculous on me. I haven’t lost a pound so the measurements were way off and I am not happy. On each side it has to be taken in more than two inches. Once the severity of it was explained to me just made this whole experience that more disappointing and very costly. I’m six weeks from my wedding and all I can do is go forward but to me that estimation of size was unacceptable.

By far the best wedding shopping experience I had in Buffalo! Although I didn’t end up getting my wedding dress here they were so nice! I also arrived rather close to closing time without an appointment and with 5 bridesmaids and they were so welcoming and helpful. They are more focused on the bride and the experience than on the sale which is so refreshing. I highly recommend going here for any bridal shopping!!!

I got my wedding and bridesmaids dresses from M A Carr. The staff was extremely friendly and helpful with every visit. When trying on dresses, I appreciated that I was able to get into the dress behind a curtain, then have help zipping it up. It made for a comfortable experience. When my dress came in, we noticed some of the buttons were a different shade of white; they took care of this issue quickly and made sure to double check for any other flaws. My dress fit perfectly and my girls’ dresses looked and fit beautifully!

At first I thought they’d be ok since they were a business in my hometown but after ordering bridesmaid dresses with them they didn’t give me updates on where the dresses were or when to expect them… they came with less than 2 weeks before the wedding two of my four bridesmaids dresses were way too big on them and one was too small which they had to order more fabric for and did a horrible job tailoring up until the day before the wedding charging $ 200 for alterations almost as much as the dress cost! The dress still didn’t fit her and the seams were unraveling… also if they know you’re taking your dress to another tailor for alteration they will get nasty with you… they order up a size for my bridesmaid on purpose I believe to try and make money on alterations! Since my bridesmaids told them they are normally a size smaller… when you try calling there you almost always get their voicemail and when you go in to visit its always chaotic and cluttered! You don’t get personalized service as they are always running around like they’re so busy! Would not return after all the trouble they put my bridesmaids and I through! Ugh!

Seems like people only rate MA Carr when they are displeased. I ordered a bridesmaid dress from here last year and my friend purchased her gown here also. The service was excellent, measurements were taken correctly, and we never felt pressured or pushed aside. I’ve talked to many people who have gone to MA Carr and they have all been very pleased. I plan on making an appointment with them as soon as I get engaged!

ok… yes, I am a dude.
But I did go here and I am writing a review from a males perspective.
I was «dragged here» by my lovely fiancé who decided it would be a good idea to have me help pick out my daughters flower girl dress for our wedding. Knowing my opinion on the matter would be irrelevant I «played the game» and went.
When you walk in you are immediately greeted by a employee and asked about a reservation which I highly suggest you make before showing up. You are asked to take your shoes off right away as they do not want all the white dressed destroyed which is understandable.
Men…We are not allowed past the front area. I wonder what goes on back there? is it like that movie brides maids or war… I forget the exact movie. I am assuming women are in their unmentionables so I was perfectly fine with waiting up front. The lovely employee provided me with about 10 different magazines to read while I waited which were actually pretty good, not just full of bride junk.
My daughter happily ran up front in her dresses to show me with a smile ear to ear which was the cutest thing in the world she felt like a real princess. After they selected the dress M.A. Carr herself came out to introduce herself to me and sit down to talk about the dress. Being that the wedding is a few months away she gave us her expert advise on what size color, spec, etc. we should do in case my daughter has a growth spurt between now and then.
Overall very happy and quite impressed with the service and attention to detail. The place is way too girly inside though… which is to be expected. Its really a place for women only but I was welcome.

I’ve had a wonderful experience with MA Carr so far. I have to disagree with the other girls commenting. The statement that they throw brides in a room and make you figure it out is false. While they do have a different system than other bridal salons, that is simply not true. They play off what you are comfortable with. My sales associate brought me to my room and brought in dresses and then explained that she could either wait outside or stay in and help me. She also suggested having my sister come in and help if I preferred that. For the more modest, I thought this was very appropriate since some women aren’t comfortable being nude in front of strangers. It was by no means a sign of laziness but deference to personal preference. I didn’t mind and my girl stayed in the room with me and helped me put on every dress.
The dresses here are gorgeous (definitely not outdated) and I would know, because I tried on 24 other dresses at other salons before finding mine at MA Carr. I really like the system here. Instead of sending the bride and her family/​friends off searching for dresses (which hardly ever look the same on a hanger as on), they consult with each bride and then select gowns for you. Having experienced both, I defintely preferred this system, Even though my sisters and mom know me better than anyone, none of the dresses we picked for me ever looked as good as the ones that were selected for me. I would have purchased almost every dress she selected for me. These ladies know what they are doing.
After we purchased my dress, my sisters and I started browsing through the bridesmaids dresses and found a bunch we wanted to see on. All the dressing rooms were being used at the time, but my sales associate told us that if we didn’t mind waiting a couple minutes, she’d put us in a dressing room between appointments. It was so nice of her to rush and clear out the changing room and accomodate us. This is not to say she didn’t care about the next bride. She made it very clear we only had about 15 – 20 minutes, which was completely understandable, since I had already used up my appointment time.
We’re going back to look at bridesmaids dresses in a few weeks, and I haven’t dealt with the fitting of the dress yet, but I know a few other brides who bought their dresses here and had nothing but wonderful things to say. That’s why I went there to begin with.
The staff was warm, welcoming and professional. I can’t wait to go back from bridesmaids dresses (especially since the girls will all get a discount there) — not to mention I also get dicounts on accessories and gift certificates to local vendors for purchasing there. All around great experience.
And one last word — I think its silly that another commenter critiqued them for defending themselves and explaining their side of a bad critique, if it was my business reputation on the line, I would too. I think it speaks highly to the quality of the salon to have someone who cares so much about their reputation.

Unfortunately, I had to buy a bridesmaids dress from this place. I gave my dimensions, and was suggested a 6. Wrong. I had to spend an extra $ 100 getting the dress altered. The lady who did the alterations even asked why the dress was so large. Also, any place of business who leaves comments on their customers reviews about how they’re wrong isn’t a place I would want to support. The customer should always be right, no matter what they have to say. Any comment left should be an apology for the customer’s poor experience.

Terrible customer service. They don’t help the brides put on the dresses at all, they just throw you in a room with the dress and make you figure it out yourself. Sure they have «reception lighting» but everyone looks better in the dark!
Finding a bridesmaids dress is even worse, they just send you into a room where you are left to fend for yourself. All of the dresses are torn to shreds, and it’s really awesome trying to find dresses that haven’t been put away correctly since the sales people couldn’t be bothered to help you. (Also the shower curtain rod that they use as a dressing room curtain holder fell on one of the other bridesmaids heads– at least you’ll probably have a great laugh shopping here)
I had to order my bridesmaids dress from here as it was the only store that carried the line of dresses needed for the wedding in this area. I was measured as a 10 bust, a 2 waist, and a 10 hip, and told to order the 10 to make sure that it fit. Awesome, I know nothing about bridal sizing so I went with their suggestion.
Fast forward 9 months (that’s a crazy long time!) and I finally received the dress. It is huge in the hips, bust, waist, butt, everywhere! At least the bride won’t have to worry about transportation, cause I can carry her to the wedding in the bust of my gown!
There are way better bridal salons to go to in the Buffalo area that actually care about you enjoying your experience. Don’t let the gimmicky lighting trick you.

Thank goodness the marriage is the most important part of the wedding. I shopped here for my wedding dress. At first it was fine although most of their selection is really dated. I came to a trunk show there and found a Waters dress that I chose and put my deposit on, this was in october, right after our engagement. They told me to come back a few months before the wedding as it was too soon to order my dress. Our wedding was in June but since my weight doesn’t really fluctuate, I went in in January to get measured and go ahead and order.
When I followed up in March, the owner, Maryanne, the owner called me back and left a message on my voicemail freaking our saying that I didn’t order it soon enough and that I would have to pay to have it flown in. (this was minutes before she left for a 3 day weekend) I was left to my own devices. When I finally got ahold of her, instead of explaining herself, she read me her return policy! I wasn’t trying to back out… she had no concept of the situation and assumed the worst. She was not the one in charge of the sale and had no information about it. I refused to pay the $ 80 shipping as it was not my fault. (it’s not the money it’s the principle and that is nothing compared to a $ 1600 gown) After that debacle, I had to come in for fittings when the gown came in (awkward!). I believe they ordered the wrong size– I tried on a ten since that is the norm of what people carry and they ordered a 2. That is my size but if you are going to alter a dress, wouldn’t you want extra material to work with? The caplets that I loved about it and were the reason I bought the dress were skin tight straps. Long story short, the dress was butchered. The seamstress left the seam allowance on each layer instead of trimming it off and when I brought it home and opened the bag, IT FELL APART! I had to have the entire thing re-​sewn by my best friend who is an expert seamstress. The owner treated me like complete garbage, the dress is of no future use, to future kids or anyone and I certainly would not recommend them if you like getting treated with respect, like to look classy or appreciate things of fine quality. All said and done all they offered me was to pay for the additional sewing (which my bf did). What an insult.