West Herr Toyota Scion of Orchard Park

I visited this dealership not so long ago, two times in one day. Once with my boyfriend and back again with just my mother. One of their salesmen named Brad was assisting us each time. I noticed a big difference in his demeanor when I came in with just my mother. I guess he felt that us females didn’t deserve the same customer service as males do. He withheld information from us, when asked about certain things, he would just brush it off and change the subject. He seemed shady. He pretty mush presented himself like a careless person, who was just trying to get his job over with. I liked him when we first met him. I thought he was helpful and informative. But I suppose Brad will only provide that kind of customer service to men. Whatever his preference, he should treat every customer with the same respect. I wouldn’t mind visiting this dealership again but I definitely won’t be looking for Brad to help us.

Overall not responsive and didn’t seem to want to deal with me. I live a distance away but was willing to drive out if we could work out a deal. Let them know I could come out and pick up the vehicle if we could work out a deal. Told them what I thought was a reasonable offer didn’t hear back. Sent a follow up email about a week later saying I was still interested and again no response. My only assumption at this point is they just don’t have any interest in dealing with someone out of town. Kind of sad because it’s not like we were far apart on asking price vs my offer
Good news is there are plenty of places that are happy to sell online
Update. I did hear back so I’m
Happy to up the rating to 3 stars. If the response was faster would have been more

I had a wonderful experience at West Herr Toyota buying my new 2015 Tacoma. I was first interested in a used 2014 and Kali took the test drive with me. She was knowledgeable, friendly, and then later, very quick to respond through text as I was not able to speak on the phone. A+ service. Also, when it was time to make a decision, I did go with the new model and Steve Spina stayed late to walk me through all the paperwork quickly and painlessly. They treat their loyal customers well as this is my families…7^th? Toyota… we lost count after 4… I highly recommend them and will continue to give them my service!

Seriously, going on four days without my car! Why does it take that long to fix one problem?!

these guys were great… saved us in the middle of our drive across the country with a broken car. Had us on our way again by the next morning and found a $ 120 solution… happy about that!

This place is the worst. Had parts ordered for my car, first they put it under the wrong name, never called me when parts came in. When I finally called to check I asked to schedule an appointment, got sent to voicemail and decided to fix my car myself. They still call the wrong person telling them the part came in. The place is joke.

The short story:
As is the case with most dealerships, these guys tried to sell me extras I didn’t need. I relented and only said yes to one after a promise of never having to wax my vehicle if they applied their so called Dupont «paint protection». They only waxed the car, then lied about it, then ignored me, then coughed up my refund only after I made a complaint to the BBB.
The long story:
I filled out a credit ap online on a whim as I had in interest in leasing a new Toyota. The sales guy got back to me right away and in 2 or 3 days I had a new car.
The process of leasing was painless and efficient, I’ll give them that.
Here’s where the trouble started…
When you buy or lease a new car, the dealerships always attempt to sell you extras like window etch, or some protective treatments to the interior and exterior of the vehicle, or better floor mats. I sat and listened to the extended sales pitch from the financial guy for all this stuff and said. «No, I don’t want anything to do with any of it.»
So the financial guy then trots out the service manager who comes in a gives me the hard sell on super special Dupont exterior protective coating. He tells me that his very own Corvette has the same protective coating and it always looks like a freshly waxed finish.
So then the financial guy continues the sell-​job, telling me that they remove some of the clearcoat with a «clay bar» to apply this special Dupont finish that completely negates the need to ever wax the car and essentially almost repels bugs and dirt.
Since it sounds like I might not ever have to wax the car, and since he tells me I can have this special Dupont protective finish for $ 200. instead of the regular $ 500., I say yes and go back a few days later to get the stuff applied.
After waiting an hour or two in the waiting room, the vehicle is ready and I drive it down to a nearby Starbucks to get a beverage and start looking at the spanking, shiny new finish and start noticing a few things that give me pause:
1) There is noticeable, swirly, wax residue on a few areas of the finish.
2) There is still some lubricant residue on the surface of the finish under the door handles (as before).
3) There is still a scratch-​like surface blemish on the surface near the driver’s side door handle (as before).
So, I quickly realize that I paid 200 bucks to get my car waxed, AND, I was completely lied to. I then fire off an email to the sales guy who then leaves a message for the financial guy to call me the next day when he comes in.
The financial guy never responded after his only response in which he promised to take care of the matter so I ended up making a complaint with the Better Business Bureau which yielded a lengthy sell-​job on the bogus «paint protection» and then finally my refund.