Pacific Hot Tub Solutions

Guys did a great job taking care of our hot tub. On time. On estimate. Super friendly and efficient!

Don’t bother calling them. I put in a service call in the morning and talked to Scott and he said he would be out the same day. At 4 PM after staying at home all day I called to see what was happening only to be yelled at by a woman who said he was not coming and never planned on coming that day and that I was scheduled out next week sometime. I am 100% positive Scott said he was coming. If I had known he wasn’t I could have called someone else.

I used these guys a few years ago and the service was wonderful. They replaced my cover, filter, and drained, cleaned and refilled my tub. The problem I have is that after their service, I had scratches in the bottom of my tub seat wells. I didn’t mention anything because their service was so good.
Recently, I called to use them again and the woman that answered advised they were booked out a month or so. I declined to make an appointment so I could check my schedule, and I told her this. I also mentioned that when the new service occurred, could they insure they did not use brushes that scratched, as I had scratches from the last service. She flat out told me they didn’t do it. I advised her they were the only contractor that had ever drained, cleaned and filled my tub as I have done it myself for over 15 years with soft cloths. She kept cutting me off and refusing to listen to me. I finally had to say, «if you would like me to use your company, then I would suggest listening to your customers and not arguing with them. I would appreciate you relaying to your cleaners that whatever it was scratched my tub and I would prefer that not to happen again when I use the service again». We disconnected politely.
However, when I have tried to call and left numerous messages at varying times of the day, I have yet to receive a phone call. Once I texted, as their voicemail suggests, and I received a call back immediately, but I was in dinner. When I called back, no one ever answers or returns my calls.
I was still willing to use this service as their staff were so friendly and the service was great. Suggesting something, while attempting to rebook their service, should not be met with horrible manners and then pouty, childish refusal to return a call. This woman, and sadly, I think she’s the owner, should be reprimanded. If she is the owner, then shame on you Pacific Hot Tub Solutions — you just lost a customer and all the ones for whom I had recommended you over the years. Your loss.

The house I bought two months ago came with a hot tub. Having never owned a hot tub before, I called Pacific Hot Tub Solutions to schedule an appointment to have them drain, clean, and fill the thing. They arrived 3 weeks later for the next available appointment, but then informed me that they could not proceed since a shut off breaker was not installed within 5 feet of the tub. Even after offering to shut off the power from the main breaker, the tech regretfully could not service the tub and left.
In the litigious society that we live, I understand that such «hands-​off» policies are sometimes needed to protect ones business from liability claims. I was not charged for the visit and the tech also seemed friendly and knowledgeable. The reason however for my one star review has everything to do with the conversation I had with the manager later.
After reiterating his position, I told him that I was disappointed that his company did not disclose the shutoff breaker policy when I first scheduled the appointment. PHTS wasted their time and mine by not sharing this information upfront, and I could have used the opportunity to hire an electrician to bring everything up to code.
Instead of simply apologizing for having caused the confusion like you would expect from anyone who is remotely expected to interact with customers, the response from the manager was «Well I’m disappointed that you’re putting you and your family at risk by owning a potentially dangerous hot tub».
So not only is my hot tub still dirty, but I’m also getting personally judged by this jackass? Cool. Thanks for nothing, PHTS.

We are very satisfied with our hot tub! They helped us choose the one that was best for our needs, delivered it (through a small path and gate — yikes!) and installed it. They were responsive when we had questions and came out to help us get the water calibrated after installation. We have used the hot tub nearly every day since it was installed — we were in a car accident soon after buying it and it has been a great way to relax and recuperate from whiplash. One thing I really appreciate is I researched various hot tubs before we bought this one. This company only carries the best brands, so it made choosing one so much easier. We have already recommended you to friends!

The guys delivered the tub very professional. From sales to delivery great bunch of guys

At no fault of theirs, no tub couldn’t be installed (again it was my fault). The company and I agreed to cancel and three days later I received my deposit via the mail.

These guys are top notch… seriously! I’m renting a house in Beaverton that was supposed to have a working hot tub. Well no — we move 2k miles and rental company lied ’cause this hot tub was dead. Turns out the tub is 17 years old… it had slugs, mystery nastiness, tree branches AND a local spa company deemed it non-​repairable.
Pacific Hot Tub Solutions shows up and BAM one visit they have it running. Two more visits and now this baby is clean and hums like a baby. I cannot believe these guys brought this poor tub back to life.
Mark was amazing. He was polite, thorough and honest. A rare breed indeed. Definitely recommend these guys — maybe they could teach my current rental property company how a good business is run… Pacific, great bunch these peeps!

Received a quote on a tub from this company. After 3 weeks of waiting the tub was still not finished (they were waiting for parts). When I went to see the work completed to date I was given an invoice to sign with a higher price than was initially agreed to. When I elected not to purchase at the higher price they refused to give me my deposit back. As I was leaving the salesperson (Scott) followed me into the parking lot yelling.

Very easy pickup and the tub sold this week, about $ 500, which was more than I expected to get for this old tub, plus bonus: you are not dumping it and paying for the privilege. I will recommend Scott and crew to others.

When they removed a spa I had sold they damaged a sprinkler head and did not cop to it at the time. I noticed it was leaning to the side but the guy said it is OK, that it is flexible and can shift in the ground. I know nothing about sprinklers so I took his word for it. I just found out it was damaged when I started using it again during the hot weather.
When they have you sign the waiver that states they did no damage to your property, please look closely at where they traveled in your yard or near your house.
Since their services are not inexpensive, to have to repair damage they’ve done on top of their fees is kind of ridiculous.

Great deal on a very very nice tub. Tub we bought was brand new at half price from normal dealer. The half price included delivery and completely installed except for the actual connections of the wires to tub. Our install was a difficult one as well. It was in a sunken deck with less than a half inch on every side. Scott and his team had a well thought out plan and did it exactly as planned. From the time they pulled in the drive way until they left it was under an hour and a half. VERY impressed!!!
I own a couple of properties and I WILL be buying more from him. Thanks again

I found one of their ads on Craigslist and decided to go to their shop in Oregon City and check out their operation. It was a very professional looking shop and I could see the whole operation from the way the hot tubs look out back when they come in, to how they look when they go out after reconditioning. I was impressed and picked out a nice 3 person Jacuzzi brand. The price was fair for what I got: new cover, new jets, new ozone unit and quality work. I’m a happy customer and they have my recommendation.