Sprint Store By C & C

If there is another SPRINT store option in Oregon City, head there. The ladies that work at this location are more worried about their commissions then anything else. I went to sprint with a letter they had sent me offering a new phone/​tablet with contract renewal. I figured since Sprint was sending me offers it was time for a new phone. Angelica helped me and was «super excited to help me save money». What played out after that was quite a circus. I reupped my contract for 2 years and received the phone and tablet as advertised. Angelica also encouraged me to take advantage of their «buy back» promo in which you received store credit for selling your old phone back to sprint. Naturally I was intrigued, they ordered up my phone and let me know «We will call you when your phone is received». The Manager of the store also reitterated that «it could be here as early as tomorrow». At that point I witnessed Angelica take her pen and write her name across my renewed contract.
I ordered the phone on 12÷15÷15. On 12÷17÷15 the phone was received in their store, on 12÷23÷15 Angelica calls to let me know the phone has arrived, on 12÷29÷15 after returning to town from Christmas Break I went to pick up my phone. The sales person that sold me the phone was not working. The Manager however was. I was told by the Manager (heavy set blonde woman) that the buy back promo was not offered. I reminded her that it was due to their failure to communicate receipt of my new phone and while she didn’t get an attitude in front of me, she went to the back and continued a conversation with whom she said was the only person that could override the promotion code. I was again told by now the Manager that they would contact me within 2 days to let me know the code was fixed.
Still no call…
Be people of integrity and represent your business to the best of your ability. It is no suprise that Angelica dropped the ball with her failure to follow up as the Manager is unable to lead by example. You have other options… go to other sprint stores!

Honestly I only made a Unilocal and a location for this because I must explain the unforgettable cringe worthy experience I had at this place. I’m not going to bash or complain just say the facts as it was.
I entered the location looking for help for my new cell that I just received. Upon entering I ask if they could help me attach my new ZAGG brand screen protector first of all if I have a screen protector that I just bought why would I in any way be interested in buying a new one considering I came just to have it put on not to be hassled about how weak mine was. The manager I suspect a woman with blonde hair and about 5 feet was to help me, but like I mentioned before the whole time she was talking that I should buy a new one and this continues for a while and even mentions «commission» at this point I was seriously sick of it I was going to buy a case anyways, but the way this woman talked about the shield I had and how hard she tried to sell me a new one after so many times of saying no and even explaining that I could get a new glass screen protector she is attempting to sell me for 4 dollars with the warranty I have she would continue and at that point I did not want to give this store any money. The worst part of this whole story is not only could she not get me to buy something, but the dumb little girl could not even put on a screen protector correct she is so dumb she put it on upside down! I’m not sure if she meant to or not but I will give her the benefit of the doubt that she is just stupid and not a terrible human at heart. It ended up ruining the screen protector and rendering it useless (ruined, bubbly and hairy). I have received the new glass one, but with people like this working at these places il just risk doing it myself or go to a different location.