Appliance Exchange of Utah

My husband and I were surprised on how friendly everyone was when we walked in, but how RUDE they were when our appliance turned out to be broken. I know it’s a used appliance, but they said they test out every appliance to make sure they are working before they put them out on the floor. We had to haul everything up ourselves, they make you sign something that says that. Which was okay, but we had to haul up our washer and dryer 3 flights of stairs only to find out that the washer leaks water and the dryer sounded like someone out a brick in it and turned it on. We fixed the leak ourselves and the dryer wouldn’t turn back on. So we called about it being broken because we have a 1 year warranty on it and they told us to just bring it in and they would exchange it for a nicer one that works. Why would anyone sell a broken appliance to anyone? Bad people. In exchange we got a scratched up broken looking dryer. It’s not very fair. Don’t buy anything from here. If there is a good review from here, it’s because they give you a discount if you write a good review. While exchanging it, they talked down to me and my husband saying we didn’t know what we were talking about. Super bad customer service. Don’t waste your time buying broken things, go somewhere else. Also, Matt is a jerk.

I’ve bought a fridge and a dryer they were great the warranty is worth it for piece of mind they offer up to two years so pretty good. Matt was very helpful

Went in today to look for a washer and dryer. Matt was extremely helpful and confident with the products that he sold me. He showed us that both the dryer and the washer worked. He was very kind and professional. Not only does this place have affordable appliances, they also have warranties for a very low price!

I gotta give this place some rep. I read the reviews and almost opted not to give them my business, but I had an old dryer I didn’t need, and wanted a working dryer for cheap. We found an old dinosaur of a dryer there for $ 50. It works great! I got a 1 year warranty on it for giving them my broken dryer.
Now this is no DI, so don’t go in expecting to be treated like a prince or princess, you may have to put a little effort into finding what you need. Once you find one though the transaction process was quick and easy. They even did all the lifting!

I was in the Orem store and the young man made me extremely uncomfortable so I decided to take my business elsewhere. I’m pretty disheartened because I really wanted a set they had there.

Great selection and great prices! I really appreciate the customer service I received from this family run business. Robb, Russ and Toni made sure I got exactly what I needed for my small space and budget. Yes, it is a used washer and dryer but I feel confident that if anything goes wrong within my warranty period they will make it right. Thanks!

*UPDATE AT THE BOTTOM*
I wish I had read the other reviews before buying a fridge from this business. It would have saved me a lot of time. I too bought a fridge, hauled it out to Eagle Mountain, assembled the ward to help move it into our house, and plugged it in. It didn’t work. The freezer got cold, but not the fresh foods compartment. It stayed warm for 4 hours before I gave up on it. I seriously don’t want to be without a fridge for more days, so rather than haul it all the way back to have their worthless techs (the same ones who declared that the fridge worked fine) tinker with it, I had a real professional look at it. He said that the defrost heater is bad, so the cooling coils are icing over, blocking cold air flow to the fresh food area. The heater is a $ 40 part, so not terrible. What would be terrible would be hauling the fridge all the way back to Appliance Exchange. SO I am going to try to get Appliance Exchange to simply pay for the part so I can have it installed by a real professional at my home and hope there is nothing else wrong with the fridge. I have tried calling 3 phone numbers so far to reach these people, but I have not been successful.
I will update my rating and report the resolution when I can finally get in touch with someone at the Appliance Exchange of Utah. But for now, my rating is sub-​zero.
Update: I could not get an answer on the phone, so I went to the Orem store where I bought the fridge yesterday. I was sent to the back to talk to a technician. I told the guy the part I needed and the part number. He told me that they didn’t deal with part numbers, rather, they «just go by what the part looks like.» So I Googled the part number and showed him a picture of the heater element I needed. He lead me to the fridge repair area and started aimlessly digging through heaping piles of assorted fridge parts. He came up with a few similar heating elements in various conditions, but none would have come close to fitting. I told him not to worry about it and went back to talk to the manager.
I asked the manager about simply replacing the part. He said that they could not simply replace the part, but that I would have to bring the fridge in. He had a quick belligerent answer for any argument or complaint I brought up. It was obvious that he has this conversation often. Finally, he gave me the owner’s business card.
I called the owner and as soon as I told her my name, she said «Oh, you’re the guy who wants a defroster.» She had seen the first part of this review. She quickly agreed to get the part I need today, but warned me that it would void my warranty (oh no, whatever will I do!). So I am still waiting on hearing back from her. If I get the part as planned, my rating for Appliance Exchange of Utah will get two more stars.
FINAL UPDATE: The owner’s son came through with delivering the part at no cost to me. He also expressed his sincere apologies for my negative experience. I give this business 3 stars:
The good: The owner came through in the end and made things right, the fridge was priced well.
The bad: The shop is a horrible mess, the techs seem under-​qualified, and I was not impressed with the Orem store manager.

Way too long a story to explain in detail… just an unbelievably frustrating experience trying to get a working washing and dryer from these clowns.
The worst possible combination of gross incompetence and abysmal customer service.

My sister and I went to their Salt Lake City location to buy a Refrigerator for my new house. My sister decided she too would buy a Refrigerator and she would exchange in her old refrigerator that had some cosmetic issue but worked fine.
The sales lady fully assured us that they test all refrigerator and that they sell warranty with them. We found two great fridges that were to good to be true. We paid their delivery guy to bring them to our houses but when we plugged them in they did’nt work. The fridges never got cold and the freezer never did either.
I called them back on several occasion explaining that what I was sold was not working. She said bring it back and we’ll give you a new fridge. I went there the next day and everything was no good and not of the same value has the ones we bought.
So I decided I needed to have a professional refrigeration man (Action Appliance Service (Salt Lake City, Utah) come to my house and look at our fridge. What he told me was shocking! The motor was SHOT and the Compressor was BROKEN and LEAKING freon. What I was sold was stainless trash! It should have never been on the show room floor.
We had my sister’s refrigerator looked at by the same repair man that same day. We found out that her refrigerator had the wrong part on it and that it was missing a relay part. One of the wires was disconnected from the starter that was put on in a big hurry. We’re lucky her refrigerator did’nt electrocute us or her young children. Both refrigerator we’re missing the back’s that cover the working parts. pure negligence!
I tried speaking with the owners Toni and Russ. When I finally got a hold of Toni she did nothing but yell and scream at me. She told me it was not her problem and that I needed to bring it to them to be fixed or get one of their refrigerators as a loner from the store. «You pay for delivery each time $ 50.00» When I started telling her about the information I learned from the refrigeration tech, she started getting nastier and hung up on me several times. Screaming «Not my problem» Click… She wouldn’t even discuss the return of my sister working refrigerator.
To fix my refrigerator It would have cost them 4 times the amount of what I paid for it. I would have been stuck with delivery charges and a lower quality refrigerator. With the amount of loss my sister and I both had. «Time, Money, Food» By this time I could have bought a new refrigerator.
IMO this was nothing but a bait and switch scam. I feel taken advantaged of and doped. I do not wish to have this happen to someone else. They don’t care that they rip people off and take their money. I wish I had read the reviews online much sooner. This is a BAD Business!