Gandolfo’s New York Deli

Love it here. I have been going once or twice a year for the past numerous years. I love the numerous different types of sandwiches. They are excellent sandwiches. They have friendly employees and prompt service.

If you believe in customer service then do not eat at this restaurant. I frequent Gandolfos and I love their sandwiches but I cannot believe how I was mistreated today as I noticed for the second time in 6 weeks that I was charged the wrong price for a sandwich. I brought it to the attention of the manager or owner, (short blond guy) who did nothing short of calling me a crook and liar as I pointed it out to him. Instead of making it up to me by offering free chips or drink he yelled at me, YELLED AT ME! A customer! So I asked for my money back and told him that this service was unacceptable. He asked me to never come back. I am not the only person who has had a problem with this guy in the past and he should not be able to treat anyone like this. –Jeff

I love Gandolfo’s, they really have some of the best sandwiches around. However I have been into this location a couple times and have been assisted by what I assume is the Manager. An older man, that tends the front and appears to manage the kids that work there. This is not a happy man — at all. The kids that work there are awesome– super friendly, courteous, and fast. This guy seems bugged we even came in. He truly does not belong there.
It is a testament to the sandwiches, as they are amazing, that we keep putting up with the Manager, so that is why they got at least 3 stars. He is short with people, snaps back, gets angry and then almost childish. Very sad.
If you go there the food will not disappoint, just be calm dealing with the Manager and you should leave happy.

Not my favorite sandwich place, but it’s not terrible. Unless you’re there on a day when the lettuce has a funny been warm too long taste and the bread is too soft/​not really cooked. Or when you get home with your sandwich and discover they didn’t put the coleslaw on it…

Terrible, terrible service! Waited over 15 min in the drive thru and still no sandwich. Ordered only one sandwich. Had to drive up and park and go in and see what was taking so long. Had to walk back in the kitchen area since there was no one up front. It’s like they all disappeared! Will NEVER go here again.

Food was good but I ordered a bagel with cheese and it took 25 minutes, I would have just gone to olive garden if I knew it was going to take that long.

As far as chain deli’s go, Gandolfos is at the top of my list. I love the upstate for breakfast, or the hampton for lunch. I want to try the knuckle sandwich next time. Service is quick, prices are fair. It is connected to a gas station, so don’t expect anything too fancy. Just good deli sandwiches made fresh.

Man, I was really disappointed… I have been to other locations and I remember them being really good, but when my wife and I stopped to pick up dinner tonight I was blown away. There only seemed to be one guy working, and he was sitting out in the front at a table talking with two buddies. He finally came up to take our order and told us that wasn’t going to make any hot sandwiches because they had already cleaned the grill. (The store hours said they were open for another 3 hours) We told him we really wanted to get hot sandwiches and he said he would microwave instead of grilling them, which we were not to happy about. When push came to shove, the sandwiches were terrible, the guy behind the counter was lazy, and it left a terrible impression. Don’t go or choose a different location.

Not bad for a chain. I got the Mama Leone and my wife got one of the roast beef sandwiches. Their roast beef and salami were both unexpectedly good. I really liked the spicy brown mustard packets — that was a nice touch. The overall effect of my sandwich wasn’t impressive however. I didn’t think the mushrooms worked well with the sandwich, and the marinara wasn’t savory enough for me. I’d like to come back again and see if I can’t find a better sandwich.

I love a good deli sandwich. Whenever I go to NYC I end up gaining about a pound a day because I just can’t resist going to a good New York Deli.
I’m not completely impressed to be honest. For the price, I’d expect better quality and taste out of something thats pretty simple: A sandwich. This place for me, doesn’t have it. It’s not terrible, but there’s better sandwich shops in Utah county. They’re also not ashamed to tell you its going to take some time to make your order, and I can’t figure out why.
For the price, time and flavor, it’s just not there for me.

Good breakfast sandwiches and tons of sandwiches to chose from. The bread is great! There are some many types of sandwiches to choose from! The Broccoli Salad is very good. The half sandwich and salad deal is great! So far I’ve never had the same sandwich twice and they’ve all been great!

I love Gandolfo’s. It is still my favorite place for a sandwich. I’m review this location since it is the one I frequent the most, but I enjoy all of the locations.
I’m a big fan of the Burning Bridge sandwich. For breakfast, the Upstate is my favorite.

It’s not the best Gandolfo’s, but the sandwiches are the same at each place. The bread can be a bit doughy, but the sandwiches are acceptable. In Orem, that’s as good as it gets. I like that they have pastrami and roast beef. You can get rye bread. It’s not generic stuff run through the salad buffet. The salads are decent. The half sandwich and salad with a drink is a good deal for a real sandwich.