Ideal Image Orem

Extremely disappointed in their spa. Botox injections that dropped one eye and raised the other. They offered to fix but I was done. Very expensive and didn’t give results I have had with other Botox

This was the biggest waste of time and the most unprofessional experience I have ever had.
Let me tell you. So, I hear this add on the radio saying that Ideal Image is offering 50% off on hair removal. I think, «Wow! 50% off! I better call». I called and scheduled an appointment for the next day (great). On the phone they tell me that they will email me the address of the facility via email. Well… I never got the email. I call again and ask for the address. They assure me they will send it again (without trying to confirm that they had the right email). They ask me to check my spam. Nope. Not in spam. By the next day I still did not receive an email.
The day of my appointment I look of the address online. As I am circling around the parking lot trying to figure out where I am suppose to be I call the Orem location. No one answers. The phone was ringing for 1:46 minutes. I call again. No answer. Then I called back the number from the radio station. They tell me to call the Orem office. I explain that I called twice, and got no answer. They said that they would have the office call me. The Orem office calls and explains to be that their facility is IN THE MALL. Well, the mall was CLOSED. They explained that I needed to go in through the food court entrance on the east end of the mall, and down TWO hall ways.
When I got to their office they had me fill out paper work before I could have my consultation/​hear about the prices (which was why I was there).
OKAY… GET THIS. They asked me to sign a paper that said, and I quote, «I have received a copy of this office’s Notice of Privacy Practices». WHAT the WHAT. I had received no such paper. They wanted me to sign this paper and even highlighted where my signature was suppose to go. But they had failed to give me a copy of the actual document.
When I asked where the document was they told me that they normally wait to give the THREE PAGE, FINE PRINT legal document to their customers until they are on their way out of their appoint. WHAT!!! How is that even ethical? I thought it was some sort of mistake. Signing the paper would be unethical and irresponsible.
WTF. Then they wanted by complete medical background/​history and a copy of my driver’s license BEFORE I had my consultation. I hadn’t even decided if I was going to have them do my hair removal. Are you serious? Not going to happen. So, they let me meet with the nurse without collecting any of these papers.
After the nurse gives me her run down about why I should go with them she explains to me that their nurse has had 150 hours of experience with hair removal. WHAT? I explain that if she works full time than that means that she has less than a month’s work of experience. LOL. It would have been better if she would have not told me about the nurse. I asked how long the nurse had worked there and she did not give me a straight answer. By this time, I admit I was laughing.
Then she said, «Do you have any more questions» and I’m like are you serious? The whole point of me coming into your office on a Saturday morning was to talk about prices. That’s why I am in this room meeting with you. HELLO? WHAT ARE YOUR PRICES?
Okay, here comes the BEST part. She finally shows me the prices and reminds me that this is 50% off. LOL The PRICES WERE OVER DOUBLE WHAT I WAS PAYING FOR AT MY OTHER HAIR REMOVAL. Oh my gosh! It was over 1,000 dollars more. Are you serious?
I said, thank you for your time and left… trying not to laugh my head off. NO THANK YOU.

This place is a joke. They completely lied about what the results would be. Sales person said they could do a refund if the procedure didn’t work and then the manager said they have no such policy. THIS DOES NOT WORK. They will blame it on your hair type, skin color, and other factors. Don’t waste your time or money. I know many people who had the same experience.

HUGE SCAM!!!
I started my treatments 10÷31÷12 and finished my them in 2014. I am still shaving every other day.
The purpose of a consultation is to find out if my hair is treatable before I start treatments not to lie to get the sale. I was told my hair is perfect for the treatment.
After completion of the treatments without results I was told by Ideal Image that I would see more results with more treatments which I could receive after a price, of course.
I have since consulted with Dermatologist and other Laser Hair Removal companies without telling them about my experience at Ideal Image and each have told me that my hair is not treatable.
Average cost is $ 1,500 for a year of laser for full bikini and underarms at the businesses I consulted with. I paid $ 4,527 which was «half off» at Ideal Image.

I had about 95% successful hair removal (everything except very light and fine hair). Super quick but not painless. (it feels like a mild sunburn getting snapped with a rubber band). It’s totally worth it though!