CVS

I don’t know if this was a CVS led initiative or a local manager who has turned things around… but, what a different shopping experience. The last 2 or 3 times in the store to pick up a prescriptions, I was greeted at the door when I entered and genuinely helped at the pharmacy. I am so impressed by the difference in the atmosphere and help received. I actually like coming to this store.

The store itself doesn’t have much in way of non-​cosmetic and standard OTC medicine. I was looking for Halloween decorations for my house. Not much seasonal items either. The young lady at the cash register was very nice but the male staff member (perhaps a manager) seemed to really bully her around. They need better male staff members/​managers there.

The pharmacy is terrible. The line is always so long and they take forever which makes it an even more miserable experience when I have my 3 year old with me– he only has so long he can wait before he is fussy or wants to run around the store. I even tried bringing him the stroller since I knew it would take a long time but the wait time and incompetence still made it a miserable experience and my son still had a fit in the stroller– what can I expect when the wait time in line can reach close to 30 min.
We switched to the CVS pharmacy in Lafayette– so much better!

Worst pharmacy ever. I usually go to the CVS in Benicia which isn’t any better but I with my crazy schedule, by the time I make it home the pharmacy is already closed. This one is by my work so I asked to have my son’s medication transferred here. I called the night before and whoever I talked to promised it would be taken care of in the morning. I waited for a call the next morning and by 10am I still didn’t hear anything. I called again and the girl I talked to gave me the run around. Finally after multiple calls to both pharmacies things seemed to be figured out by 1 pm. I got off of work at 4, stopped by the pharmacy on my break at 230 they said it wasn’t ready yet it should be ready by 4. Stopped by again and this time the girl who helped me initially made eye contact with me then darted to the back. After another 20 minutes I finally received the medication as well as made it out there just in time to be stuck in traffic. If you can go to another pharmacy I would recommend it… preferably not CVS my experience with this chain has been pretty bad thus far.

PHARMACY is RUDE and they LIE! I called the pharmacy 5 minutes before my Husband arrived at this CVS pharmacy. Last Friday, at NOON, I saw my Doctor send the order to this CVS! They had the order FRIDAY. I called today and was put on hold. Then once the lady picked up, she put me back on HOLD to go and look for the order! Then she returns to tell me it was just sent in! LIE #1. Then she says it will take ½ hour to fill it. Meanwhile, my Husband arrives at the counter. The lady says she called me! LIE #2. I was the one who called in! Then the lady tells my Husband the same lie that the order was just received. He then tells her it was ordered and sent in last Friday! She then says they don’t work over the weekend! REALLY!!! LIE #3.
Back a few months ago the PHARMACY staff was perfect and efficient! I have knowledge that these new RUDE INCOMPETENT staff now in the pharmacy were hired from SAFEWAY with ZERO training and PEOPLE SKILLS. Other competent employees in this CVS have complained to management and there has been constant customer complaints on this HORRIBLE CUSTOMER SERVICE.
GET YOUR CRAP TOGETHER and MANAGEMENT… TAKE CONTROL and HIRE PEOPLE WHO ARE COMPETENT and NOT LIARS!

Your standard Cvs. Jammed packed with all sorts of odds and ends you need & don’t. Food, snacks, cleanung supplies, books, make up, cards, plastic ware, hair dye ect. Clean large and very friendly staff.

The store is great, tiny, packed with the essentials. Staff in the store are great. The PHARMACY is ridiculous… inefficient, overworked and incompetent. Their phone system sucks too, after inputting a series of numbers, you are put on hold forever.
My Dr. electronically transmitted my Rx; I arrived a couple of hours later to pick up. Waited in the long line, only to be told, I had to speak to the other person in the next line. She told me they had to authorize it with my insurance first and would call me one way or another, so I go home without RX.
Never got a call, so I called them a few days later to find out the status. Deal with previously mentioned runaround phone system, then finally get a human who asks me to spell my name — THREE times. Puts me on hold, tells me me they could not give me the info from my insurance, that I would have to call my Dr.
Call the Dr, who’s assistant tells me it was a cosmetic Rx, so that is probably why insurance would not authorize. She had no idea why CVS could not tell me that on the phone. I call back CVS, to get the Rx filled and ask for the price. Please SPELL YOUR NAME AGAIN! Ok, I spell my name again, and ask if it’s in stock. I get put on hold to see if it’s in stock and I get disconnected. Call back, deal with phone run around system, SPELL MY NAME AGAIN… and decide to tell them how poorly they are doing their job and move onto another pharmacy.
Don’t go there, unless you like being frustrated! They deserve NO STARS for the Pharmacy, 5 STARS for the store.

this cvs may be the smallest i’ve seen, inventory of goods offered just barebones
enough to operate the store. not much selection of goods.
not much beers here since bewmo is down the block
buys: «sweet potato» pop chips (.99, .8oz)
notes:
–service friendly, courteous.

The last few times I have been in this CVS, the employees have been extremely welcoming and available to help. The lines are not as long as they used to be and the store has more of a «hometown» feel to it. Keep up the good work!

The staff here are friendly and very helpful.
Although they have a bare bones selection of items, they accommodate CVS coupons to the best of their ability, with what they do have in stock.
This location is a convenient stop for me since parking is easy to find and I can hit up several other merchants within a one block radius for all of my other errands.

I would say the staff here are friendlier and nicer than the ones over at Rite-​Aid.
The selections for every day items isn’t as vast as other CVS. Then again, what do you expect when you’re in Orinda? This place as the bare, bare essentials.

When Longs was here, the service was much better. Most times when we go into this store, we walk out crabby and complaining about their service. Just don’t like the management… the store is ¼ of the size of most Rx stores, and CARPETED.