Collex Collision Experts

When you have take a vehicle in for repairs finding a shop that can do them right and getting the vehicle back on time can be hard to do. I had used this Collex shop in the past and got the vehicle back on time with the repairs done right. I had to take another vehicle in for repairs and since I had been to this Collex before thought I would take my truck to them. They told me 7 business days to complete the repairs I dropped the truck off Monday and picked it up Thursday. Repairs were done right, got vehicle back early. This coupled with the friendly, customer oriented service means this Collex is my «go to» for this type of repair. A company has to do it right and go beyond average to get 4 stars from me, they earned it.

This is the only place I would take my car from here on out. We were rear-​ended pretty badly in an accident and the insurance company (Progressive) did everything in their power to low-​ball the estimate and route us to a «preferred shop.» I had previously worked with the Collex in Washington Twp. and was happy with their work years ago, so I decided to get a second opinion from this Collex location. The Manager, Eric, was super helpful and let us know that to repair the car, it would cost more than double what the insurance adjuster initially suggested. He was absolutely instrumental in dealing with the ins. co and eventually ended up tearing down the car for us and having another adjuster come out. The car ended up being totaled, but if it hadn’t been for Collex, Progressive would have been happy to make it look pretty and let us drive around in a car that wasn’t safe to save some money. It’s rare that you’ll find a shop that is honest and won’t be bullied by the insurance company and I would absolutely recommend this shop to anyone I know of who has been in an accident.

So incredibly helpful! They went out of their way to help me and set up my rental car for me and called me to update me on progress.

Wow! The folks at this shop were so helpful! I stopped by last Wednesday after my car was hit a couple days earlier. Since we were the victims of a hit-​and-​run, I’d already had to make a trip to the police station. I was dreading dealing with a collision shop next.
We checked out Collex because of their free loaner cars, and because another office had done stellar work on another car I had years ago. The bad news was that there was a one and a half week minimum wait for a loaner car! There was a good amount of damage to my car, and I didn’t really want to keep driving it around if it may not be totally safe.
Orion Township Collex went the extra mile to call around to other offices until they found me one with an available loaner car — thanks so much for helping me get my car repairs on track ASAP!