Andy’s Statewide Heating and Air Conditioning

Called them to clean the filter in the furnace and that’s all. Person came and focused on another part. Replace it and didn’t leave the «broken» part and charged us over $ 800. When asked to clean the filter, he said we need to call the company since he wasn’t asked to do that. CROOKS!!! Looked on Youtube and figured out how to do it myself. It is so easy. Beware of this company! They prey on people who don’t know. Thanks to Youtube, I will never fall victim to companies like these!!!

Rich K is simply outstanding. He is friendly, punctual, patient with my questions — and he truly knows his stuff. Working with Rich K was our pleasure.

My mother referred Dennis Stempien and Andy’s Statewide to me after they did an outstanding job locating a crack in her furnace exchange which was leaking carbon monoxide into the home. My mother’s furnace was so bad that they red tagged it an shut it down on the spot, it could have been tragic. The next day they had a new furnace installed. Dennis did a cleaning and maintenance check on our furnace and was extremely thorough; he is the real deal and very knowledgeable. Dennis pointed out numerous critical issues with our furnace and A/​C unit. He advised me it was a matter of time before our 25 year old furnace needed to be replaced which I knew but did not want to admit. The next day we had a new furnace and A/​C unit installed. This company seems to hire the best and they are affiliated with Home Depot. Dennis was truthful, knowledgeable, efficient and professional. With so many fly by night incompetents out there in the HVAC business, it is great to find a trustworthy company with exceptional employees.

We had a leaking HVAC. Mario was able to come out same day to diagnose. He had to order a part, when it came in he came right back and installed it.

What a relief it was to call Andy’s Statewide when my furnace went out with temperatures in the single digits. The technician arrived quickly, diagnosed the problem, acquired the part and within hours the problem was resolved. We will definitely use them if needs arise in the future!

Joe S. Was wonderful. He fixed the problem quickly and accurately. I would ask for him by name if I ever need another service call.

We have come back to Andy’s after trying out a different company. Technician Rich K. came to do a furnace tune-​up. He made a cheerful and professional impression. He was very articulate in explaining what he was going to do and why, and what was the benefit of signing up for the annual maintenance plan (good value!). We were given an estimated time of arrival at the time of scheduling, and he phoned half an hour earlier to confirm. He left us with a clear report of the state of our furnace and humidifier. We feel we are in good hands with this company.

I would give a negative number if available. They came on a weekend because my heat was out. Charged me $ 89. Left without fixing anything. They Told me that I needed a part. It would take 3 – 4 days to get part. I had no heat. They would check to see if I had a warranty and get back to me. They called back to tell me that they checked with the manufacturer and I didn’t have a warranty. They would fix my issue for $ 700. I called my original company on Monday they came out. I was covered 100%, zero out of pocket. In fact they told me that my issue was a known issue and the manufacturer was replacing all parts for units regardless of warranty period. It took them 24 hours to get the part. But the real kicker is that the technician pushed 2 buttons and he got my heat working temporarily. The Andy’s technician left my house with $ 89 and NO HEAT. I will never call them again!!!

We just had our annual cleaning. Mario was the service technician and did a outstanding job. He was very polite and explain everything that he was doing. I had a lot of questions he he took time to explain everything.
Mario also sold us a REME Halo unit to purify our air flow. It was installed very professionally.
George A
Rochester, MI

Incredibly professional company! Will always use them. Their prices might be a bit higher but they stand behind their work, are open ²⁴⁄₇ and don’t leave you hanging

I’m not sure of Mike’s title there, but he was awesome. We needed repair work when everyone else did and we had excellent response and service. At the point where we were not even getting calls back from other companies. Andy’s people were great, we have been giving their name out to anyone who asks for hear/​cool help. We’ve had a rough year with high cost things at our house, a water loss due to the floods last August and then this this summer. Hopefully we are done with our bad luck.

I used a value pak coupon to have my AC serviced. It was for a tune up for $ 69. I knew I would need refrigerant too but wasn’t too concerned — how much could it be?
Well after cleaning the unit the tech produced an invoice with options for a service plan. The plan would have me pay $ 169 plus $ 60 more for one lb. of refrigerant ($ 100 more if I needed 2 lbs). So either $ 229 or $ 339 depending on my needs. If I didn’t want the plan I would be charged the $ 69 service call and $ 215 for one lb or $ 301 for 2 lbs of refrigerant!!! Crazy
While he was cleaning up I called a few other firms and the refrigerant was between $ 50-​$ 80/​lb. I asked him if he would service my unit at a more competitive price and after a call into the office I was given a quote of $ 200 (plus $ 69 service call)
I paid him the $ 69 and got another firm to come the same day. They charged me $ 120 total. Should’ve called them first and saved the $ 69!

Andy’s came to diagnose an issue with my AC. After about 2 minutes of minimal troubleshooting the tech decided the condenser motor was dead and it would be about $ 650 to repair. He also told me that it might be the control board too but wouldn’t know for sure until they replaced the $ 650 motor. That was a tough pill to swallow so I spent the evening on YouTube trying to figure out how to replace the motor on my own. During my research I stumbled up on video showing how to diagnose an issue with the condenser motor. So I went outside with a multimeter and quickly determined it was in fact the much cheaper control board and not the motor. The motor worked just fine when I bypassed the board. Needless to say I called Andy’s to express my concern about their diagnosis and they were nice enough to schedule a senior tech to come out the next day at no charge. Unfortunately the next morning we received a call from Andy’s saying that they don’t trust anyone’s opinion but their own and they would only come out to replace the motor and if that didn’t work they would then try the board. Once again reiterating their stance that you can’t diagnose a faulty board without first replacing a very expensive motor. I’m no HVAC expert but according to my research it’s entirely possible to test a control board. I did it with no experience so I can’t help but feel Andy’s was trying to take advantage of me. Avoid this company and look for someone who isn’t too lazy to properly diagnose an issue. Trial and error seems less than professional to me.

Ken Williams is my HVAC tech of choice… Quite frankly, he’s the only HVAC tech I allow to service my home. He’s always been punctual, clean cut and respectful. He shows up ready to dive in and get the job done. I’ve been in the home improvement industry for 16 years and have seen a lot of tradesmen work in the field. Ken is hard working, sincere and top notch! Todd Walker

Ken W. did a great job analyzing our needs, making a recommendation and giving us several options. I called on a Monday morning; he was here the same day in the scheduled timeframe and called before he showed up. I have always had good luck with Andy’s Statewide and this time was no different.

Furnace went out during the night discoverd the inducer went out called them when they opened said they would call me back when they were out of there meeting so an hour goes by I decide to go up there and ask ffor my part. nobody at the front desk so I ring the bell a lady comes to the counter says they are still in there meeting so I wait in my freezing house 1 hour goes by then 2, 3,4,said screw this went some where else to get the part. customer service is not here folks its now 10 hours later thank god I did, nt wait Id still be freezing, If I ever have aproblem with my furnace again this will be the LAST place I call!

I was contacted by a customer service rep regarding my review but unfortunately very little was resolved. Though the c.s. rep was courteous, she was only apologetic for the «high ball» bargaining tactics used by their HVAC salesman and said that tactic was not a method that Andy’s Statewide should employ. The high priced repair for the furnace at my rental property, well that ordeal was something that she stood by. She told me that my ability to get the same part for $ 50.00 compared to the $ 500.00 they were trying to charge me was comparing apples to oranges because they have to warranty the part and their work, pay the technician, yada yada. So in fairness I’ll compare apples to apples. I had an appointment with Andys, which I cancelled because of the aforementioned $ 500.00 estimate to replace a $ 50.00 part, to repair a boiler at another rental property and instead called the HVAC company that installed the furnace at my primary residence. I won’t mention their name as to eliminate any suspicion that I have any personal affiliation with them. anyway, the previous tenant must have had someone come in and «fix» the boiler because it was completely unwired (automatic water feed, ignitor, damper control, etc.). It took the technician about 30 minutes to wire it together properly and he also discovered that the thermostat was no good. To put the wiring together again it was $ 250.00, to install a new thermostat, (that they would provide) would have been another $ 150.00 (since it was just a 2 wire hook up I passed on this and decided to do it myself). So apples to apples, Andys Statewide $ 500.00 to connect 4 or 5 wires to a $ 50.00 board, the other guys $ 400.00 to rewire a boiler and install a new thermostat. A lot more work by the other guys for $ 100.00 less. I’m going to stick with my original assessment that Andys overcharges for their work.

As I sit here with the temperature –12 outside, I can’t imagine how a company like this has a 5 star rating. They have one repair person working tonight (because apparently logic states that when you have the coldest night in over a decade, heaters tend not to break) who had 10 appointments on the schedule by 8:30. I was the 11^th. They called me back later and canceled that appointment. So now, I get to sit by my phone, take a half a vacation day, and wait for someone to show up between 8 – 12 tomorrow morning. Oh and do it in all in the freezing cold.
I have no idea the quality of their products or installation but trust me, hearing their automated message about how great their ²⁴⁄₇ emergency repair service is when you’re shivering in your home because they scheduled one guy to work… not the greatest service

Arrived promptly
Worked quickly
Communicated effectively
Polite
They (different tech) came out last year same review.

Watch out for the price. It was mid winter, my furnace does not start and no options or negotiations and has to pay $ 800 for Furnace Inducer.
He does not want to give any warranty and have to call and fight for the 1yr parts and labor warranty. Don’t get trapped into $ 69 furnace tuneup. If price not issue, they experienced technicians.