hhgregg

About a month ago I went to HHGregg to purchase a LG Studio double wall oven. After about a five minute credit application I was approved for a credit line a ten thousand dollars. The total purchase price was to have been about three thousand dollars. The older man that the store manager sent to help me just had no knowledge of how to write a up sale on their system. After over an hour of this man fumbling around I got frustrated and left. Now the store had all of my information. One would think that manager or someone would have called apologized, and handled the sale. I went across the street to Grand Appliance and the oven was ordered and I was out the door in less than twenty minutes. It’s easier to keep a customer than it is to get one!!!

we will never go here again… twice the promised us delivery the next day. Both times we never got the merchandise. had to get a refund. they tell you that for they don’t lose a sale.
went to best buy got it right away. and cheaper. I even asked the guy you sure the tv will be in, because its a birthday present. he said oh yes no problem. .ya right… bye bye hhgregg. they suck.

Purchased a GE dryer after some comparison shopping. Salesman Ed was excellent, knew his inventory and helped us make our decision, not pushy. Purchased on Thursday, promised delivery on Sunday. Our dryer arrived as promised, and installation was quick and efficient. No complaints… as long as the machine continues to work like it’s supposed to.

We tried to purchase a dryer and we were lied to regarding stock and delivery. We will never go back to them again. We did not get a call regarding our scheduled delivery and when I called, the clerk told us that they were out of stock. She agreed that we should have at least got a call. We were misled at the point of the sale. We lost a whole week without a dryer.

horrible customer service! store manager clifton bealer is the rudest most arrogant person i have ever met! do not waste your time on this store!!!

Huge store, sales staff couldve been a bit friendlier.

I bought a Nikon camera at HHGregg, Orland a year ago. Vidas was a great salesman. Knowledgeable, no pressure, plus he gave me a better price than any other local store and similar to what I could get online.
A lot of stuff you buy online is gray market, which you find out only when you try to get warranty service. HHGregg products are all from US distributors, so they come with factory warranties.
BestBuy has completely worthless «salespeople» in their stores, if you can find one. I wonder how many of the negative reviews here were written by BestBuy staff?
I’m about to buy a TV and I not even considering buying at stores other than HHGregg, but I looked at prices nonetheless. Abt and BestBuy want $ 450 more for this same TV!

This should actually be a minus 5 star review. After 2 months of hell. No one calling me or my husband back — ever (yah, you Clifton the store manager or Debrah from corporate!) This been the worst buying experience I have EVER had. Just heard from Jerry the regional manager — They are supposed to be removing the 4 new appliance we purchased. 2 of them which do not work and the lovely fridge with the scratch in it! But, we shall see — they are supposed to call me back to give me a removal date and I know first hand that they don’t return phone calls! Welcome to our hell… Thanks for NOTHING HH Gregg.

This company has the worst customer service ever! I bought a sound bar for the 65 inch tv I purchased from them and when I got it home it was broken. I called the store they said to come in and exchange it, so I drove 30 miles back to the store and they tell me they don’t have one in stock but another store does in ford city so I drove the 40 min there and purchased a new soundbar system. I finally get home and install it and all the speakers are blown on the new one. I should have known as the box was a dusty mess. So I call the 1800 number to complain, i waited 58 min on hold for a representative! That wait time alone is absolutely outrageous! Finally some really rude guy named Alec gets on the phone, I tell him the story and how I drove all over the chicago land area multiple times and didn’t think I should have to keep driving back and fourth because they can’t sell me a working product and ask if they can deliver a new one and pick up the broken sound system. His exact words were «haha ya not gonna happen». Who talks to customers that way? He had absolutely zero respect for. I was on the phone with the suprivise for an hr and in the end it was oh well you will have to drive back and return it. They didn’t even offer me a percentage off another sound bar for all of my driving time and aggravation. I have a credit card from them with an $ 10,000.00 limit, i will be cutting that in half and never will purchase another thing from them! Also my sister bought a table from them and we waited over an hr at the loading dock for them to bring it to our car, the store was empty and they were all standing around! When they finally brought it down after us going and asking them what was going on, it was the wrong table! They brought down the same table set we bought but this one was all broken and the chairs were ripped up thank god we saw it before we drove home! Nice try hh gregg, never again! Take you business elsewhere!

I had an great experience purchasing the washer and dryer at the store. The rep was very helpful. However, the customer service going forward has been just awful! The warehouse was suppose to change the swing on the dryer before it was delivered, it never got done. When delivered, we asked the installers to change it and they said they don’t do that, call customer service. I had a customer service person scheduled today. They were suppose to call 40 minutes ahead of time on my cell phone, so I could get a relative to go to our house. Never received a call until they were at my door. They never called my cell phone 40 minutes ahead of time, as HHGregg purports they are going to do. Then, I retrieve a message from the home phone that they were at my door and no one is home. I call 15 minutes later and they tell me I will have to reschedule. WTF. .. what is wrong with these people. No one takes responsbility at this place. They should have turned around and come back. Very frustrating!

HH Gregg is by far the worst retailer I’ve ever dealt with and I’m glad that I backed out of my order. Their customer service is very poor and their ethical standards are even poorer. I went to a local HHGregg store to purchase a tv because they were running a «special» and completed the purchase online later that day. It turns out that they do not even have any of the tv’s in stock and claim that they «ship» the tv from their warehouse with the next delivery, which apparently must be everyday because all 3 stores I called in the Chicago area (on 3 separate days) didn’t have the item in their store and told me they can have it here by tomorrow, after paying for the item of course. How can a store that is running a special on an item not have the product in stock. It’s not as if they ran out of the product because it was in high demand. The odd part is that 4 business days after my order, my product was still not in the store. And when I called the store, as usual they say they’ll expedite the order and have the product arrive tomorrow. Why would you need to expedite something if you had 4 business days to get it from your warehouse and according to HH Gregg, deliveries must be occurring everyday. They’re just running a SCAM and take your money. I ended up cancelling my order but I wouldn’t even want their product. I don’t know where they would be buying it from or whether it’s even a new product.
This only makes electronic retailers like Best Buy and ABT look better and in the future, I’m sticking to them.

I purchased a dishwasher from Art and was lied to. I was told by Art over the phone that it was an «open box» and had not been used. I went to the store to look at it and it looked brand new inside. I purchased it at a discount (open box) and set up delivery for a few days later.
When the delivery company delivered the machine it wasn’t wrapped and the back was all dented. The delivery guy shrugged his shoulders and said that it would be hidden so it didn’t matter. Other than that everything looked okay so he left. He said that me accepting it and signing the paper had nothing to do with the machine and I found an issue to call the store.
The following day my husband opened the dishwasher door to install it and the stench of mildew came out of it. The manuals were wet but drying and were covered in spores of mold. The reservoir for drying agent was also full. Never used, huh?
I was pretty aggravated so I called the store. They apologized for the mix up and gave me 10% off. As I was thinking about it (and doing additional research) I decided that I wanted a brand new one. I agreed to open box, not used.
After some research I found that ABT was selling a BRAND NEW dishwasher for $ 21.00 more than what I paid for open box (after a mail in rebate from Whirlpool).
HH Gregg wouldn’t adjust the price to accurately reflect brand new vs. used. They also told me if I wanted to exchange it and get a new one they would price match the ABT price, but not the rebate so I would have to pay about $ 97.00 more. If I returned it and decided to shop elsewhere they would not refund the $ 80.00 delivery that I paid. Bogus!
It’s not fair that in my opinion that they delivered something that was not what I looked at in the store and unless I purchase from them again I have to eat the delivery fee. The Corporate office had worse service than the store! Joyce at Corporate said that delivery is a «service» that cannot be refunded (EVEN if you don’t get what you paid for!)
Never again.

Screw HH Gregg in Orland Park! We bought a 55′ smart TV from them two days ago and the back panel is dented so we went back to the store today. The response from the sales guy «Well if the TV still works you should be ok.» WTF do I want a two day old dented $ 1200 TV for?!! He then asks if we bought the warranty, want to use that and have someone come to our house to replace the panel. Now why would I want the panel replaced when I just bought the TV TWO DAYS AGO and still am under the 30 day return policy?! So we exchanged the TV and now the 2^nd one is missing the f#cking base! The store manager is saying that’s LG’s problem and they need to be contacted. We ended up getting the base after an argument. Three trips to the same store in one day in order to get the «lowest price»? My ass the lowest price, I spent enough gas and time negate any price benefit. I’d rather pay more money for the same product for better service! Go anywhere but here!

Spectacular customer service from Lewis Patras! Knows everything there is to know about appliances. Matched the competitor’s price and even did the online research for me while I was sitting there. I worked a very good deal but Lewis was willing to do whatever it took to get it done. Found a coupon online the day after I purchased the appliance and they are still honoring it! Great experience.

I’m only giving this place one star because zero isn’t an option. I was so disappointed in this place. You would think that, being a brand new store, they would be all about stealing customers away from Computerland (which is in the same building) and Best Buy, by killing us with great customer service. Well, that was wishful thinking. I went there specifically to look for a refrigerator, either an outlet one or new. The store was virtually empty with almost all the employees standing around doing nothing. The «greeter» person directed me toward the outlet area, and I assumed he would send a sales associate back. Nobody came to help, but many associates passed by the area on their way to the break room. None offered to help, or even send help. Across the aisle the TV associate was watching the news, I tried to get his attention. He looked at me, turned around and walked away. Finally, after 15 minutes of waiting, I headed to the front. On the way, I noticed that the new fridges were on sale, so I stopped by them to look. There were 2 employees standing by the washers chatting, both looked at me, and turned away. Finally one approached me and asked if I had any questions. I said, «Yes, I have a lot of questions». He walked away. I finally told them I was leaving to go to Sears Outlet because they obviously didn’t want my business. I was there to spend money, and I spent it elsewhere. I will never go back to this store, ever. Such a disappointment

I came here to compare prices on a washer/​dryer. I already knew which models i wanted so the sales rep takes me to a table to work out pricing for install/​delivery. He wrote all the info down on a sheet of paper all sloppy & was ready to ring me up. I told him to relax. Can i look this over & can you give me a quote so i can compare? He pulled the paper back & said «No, you’re just going to go price match it & buy it somewhere else.» I just turned around & walked away. This was only the 2^nd store of 4 or 5 stores i was going to compare pricing with. How do you expect me to compare if you won’t give me a price to compare it to. I was actually excited to come in this store since it was new to the area. That was my first & last visit there.

The customer service here is horrible. Uninterested sales people and the most rude cashiers in retail are employed here. We waited 15 minutes for help when the store was relatively empty and several staff members were clearly not busy. After we paid for our item, it came from the warehouse damaged. The sales person told us she could have one sent from another warehouse the next morning, so we agreed to pick it up the next day. While our salesperson tried to be helpful, the cashiers were apathetic at best and at other times seemed irritated. The next day, we walked in to pick up our microwave. Again, we were not greeted, and waited at least 10 minutes for help– and again, the store was not crowded and staff members were chit-​chatting and milling around. The cashier took what seemed like forever to find locate our order on her computer, and after help from another staff member, was able to pull up the account. When the box arrived, it did not appear damaged, but when we opened it at home, the item inside was damaged worse than the first one.
We returned to the store immediately, and again, were not greeted. In fact, not a single person helped my husband or me as we struggled with the bulky item we were lugging up the escalator and across the store to the cashier area. We waited another 15 minutes, this time the cashiers were busy with customers. More customers came in line behind us, and asked if we were in line.
After a while, a staff member came over and told someone in line behind us to come to another kiosk for assistance. My husband spoke up, and said we had been waiting in line first. She didn’t make eye contact with either of us and mumbled something. I followed her to a kiosk after the other customers gestured for me to follow her. She never made eye contact with me, never apologized, and the only words I heard from her was, «What’s wrong with it.»
None of the staff members were wearing name badges, so apparently there is no accountability. Take your money somewhere else.