Homewood Suites by Hilton Orland Park

Very clean. Comfortable beds. So nice to have the bedroom separate so we could be alone from the kids for a minute. Staff was super friendly! Heidi at the front desk was super personable and kind. Jimmy in the kitchen area was a rockstar making sure everyone was well taken care of and had what they needed. Halls were quiet. Breakfast was better than average I’d say. Will for sure come again next time we are in the area.

Here for 42 days… been locked out of my room 5x in the first week because the battery on the key card lock is dead. I was told it was fixed After the first time, second time and third time. Why won’t they fix it?! Also was told I would have to wait at least an hour for the maintenance man to arrive. Seriously? Yes they were nice and apologetic but resolve the issue especially after the 2^nd or third time! Shouldn’t there be a preventive maintenance program in place to avoid these types of situations? The rooms are decent overall.
Probably wouldn’t be my first choice in the future to stay at…

A friend of mine worked here for a year and she said they only clean one side of the sheets.

Very nice staff, rooms were large and accommodating. We stayed in the suite with a kitchen. The pool is small but nice as well.

My biggest criteria when it comes to rating hotels is cleanliness. Although this property isn’t the most updated or fanciest it’s definitely clean all around. I stayed in a one bedroom suite and overall I enjoyed my stay here. They have complimentary breakfast for all guests and Monday to Thursday they offer free drinks and food from 5 – 7! I would recommend this hotel if you are staying in this area!

We usually stay at Hampton Inns, but Homewood had a deal using points and dollars. I couldn’t believe how poorly the clerk was trained. He was announcing the room numbers out loud. Then he had no clue about the property’s recycling program.
The breakfast staff was great, but I was disappointed that they didn’t have waffles.

I stayed here in a king size bedroom suite on June 8, 2015 for work. I was going to be arriving at 1pm and had to be at work by 7pm, but check in wasn’t until 3pm. So I called about 9am the morning of check in and talk to who I think was a manager about my need to check in early. He put me on hold for a couple of minutes so he could speak with head of housekeeping. When he returned to the phone he said that would not be a problem and to make sure he was going to check me in right over the phone. All I had to do was go to the front desk and get my key. Arrived at 1pm, got my key, went up to my room, it was clean and quiet, got some sleep, woke up went down stairs because Monday thru Friday they have a light dinner that is included. I had a salad, wine, and cheese. Went to work came back about 1am. No noise very peaceful. I only had a little problem with the A/​C I could not get the fan to stop running and when I first turned it on it smelled like old cigarettes. But the smell went away and I just lived with the fan being on. The next morning I had their complementary hot breakfast which was better than any other hotel I have been at. So for the price I think everything is very fair. I would stay here again and I would recommend it to anyone out there. I hope this helped. Oh and I will be posting pictures

We do events at a different hotel every week– and this is by far one of the BEST banquet staff, management, and overall staff we have EVER worked with.
We never had to go hunt down staff for help, they filled the BEOs perfectly and with a smile on their faces. They quickly refreshed the ballroom at all the breaks/​lunch and made sure the coffee was taken care of.
loved them/​highly recommend. (especially Cindy R, the AM attendant for the banquet staff. Best AM attendant we’ve ever had!)
The only downside we had was that there is no outside food allowed in the ballrooms, but you can eat it in the lobby.

Amazing. . awesome. . fantastic…perfect!!! There are not enough superlatives to describe our daughter and son-in-law’s wedding reception there this weekend. The entire experience was wonderful. Banquet room was absolutely beautiful — looked magical. Food was spectacular. Chef came out and spoke with the guests to make sure everyone had enough to eat and enjoyed their meal. Appetizers, dinner, late night snacks, breakfast the next day — all beyond our expectations. Plenty of wait staff/​bartenders. Never a line for drinks. Outdoor patio with water feature, fresh flowers, trellis, furniture made the perfect backdrop for photo ops. Pool and hot tub enjoyed by many overnight guests. The lobby with fireplace made a perfect location for casual chats. The hotel rooms themselves were lovely. Every attention to detail was made. Not one complaint and/​or suggestion. Could not have been any better. Special thanks to Noelle (event planner) and Tom (sous chef) for making sure the event was flawless. We would highly recommend this location!!!

As a Diamond Hilton member this hotel SUCKS! I stayed here every week for about 4 weeks then I had one long stay of 12 days. I stayed here because coworkers had arranged a corporate rate. It wasn’t so bad when it was a Mon-​Thurs stay and you worked all day but when I had to be here for 12 days straight working split shifts it was horrendous. The heater in the living area blew cold air when it was already –0 outside. I called maintenance at least 8 times and none of them could get it fixed or regulated. No one that came up seemed to know the history of the heater issues so each one undid what the other person had done. They were nice enough but this is not acceptable. This hotel needs work. I am just thankful that I won’t have to come back here for work and if I do I will stay somewhere else. I was also very clear about informing housekeeping and the front desk staff that I would be working 7 PM to 7AM on certain dates so I would be sleeping during the day. The very 1^st day of my night shift the front desk calls me at 1 in the afternoon asking why I had the do not disturb on my door. Seriously? Do not stay here, there’s too many other hotels in the area to choose from. Breakfast and dinner are provided but not palatable. The only kudos that I can give are to the young man that helped me with logistics when it came to the one day I was able to head to the city.

This hotel is in a great location with many nearby stores and restaurants. Anybody staying at this hotel will find what they need either within walking distance or a short drive from the hotel. As far as the hotel, it’s your typical Homewood Suites that comes with the standard amenities. I will say, however, that this Homewood Suites goes above and beyond the others I’ve frequented in that their meals were superb, especially dinner. I actually ate dinner here almost every night (M-​Th). Many other Homewood Suites offer token meals that you don’t really want to eat. This place actually had dinner-​quality meals and the dining staff was great and very friendly. It’s nice to be able to just have a quick, quality dinner at your hotel after a long day at work… the beer and wine don’t hurt either. So bravo on that!
The staff in general were great. They were able to accommodate a late extension of my stay on a busy night.
The only downside I’ve noticed with this place is a very extreme fluctuation in rates and vacancies week-​to-​week, so you can’t necessarily count on being able to stay here in any given week. I understand why that is, but I wish I could stay here more often.

This is about my 5^th time staying here, and I have NEVER had an issue. True, this is a busy hotel. I have stayed here when busy, and when they are not. I have never encountered anyone with a ‘tude. I have tried making reservations on other occasions when they were booked solid, and stayed at another hotel — Holiday Inn — for the same price. No light dinner or free breakfast there! In closing, busy days are stressful for some, take the high road, and don’t get snarky with them.

Great clean rooms — Very comfortable for short or long term stays. Staff great!
We stayed Saturday and had the Sunday breakfast. OUCH!
Eggs, pancakes, potatoes were typical buffet — Cold, tasteless from frozen, except the corned beef hash which was «fresh from the can» — No difference from this or dog food.
Coffee was fresh and hot…

Where do I start? Other than I would never stay at this hotel again. First, the reason for staying was a friends wedding in the area; great location. Homewood gave me and many of the other wedding guests so much grief when trying to book the hotel for both Friday and Saturday night. The bride and groom had to talk with multiple supervisors on several different occasions before they correctly made our reservations for both nights. It just went downhill from there.
Check-​in for the hotel is at 3pm, so upon my arrival at 3:55pm that Friday I assumed I would get my room no problem. Try again. I was told the room wasn’t ready and to wait in the lobby. I waited. And waited. Only to receive updates from the not-​so-​friendly front desk receptionist when I walked up and asked her. She did not update me as a courtesy and when I did walk up to see how much longer my room was going to be, she was rude as though I was in the wrong for asking.
Finally, room ready at 4:35pm and we were slightly frustrated because we were arriving ON-​TIME to get ready for the rehearsal dinner that night. I receive 2 room keys after asking for 3 because we had a 3^rd guest in our room (the 3^rd guest can come down upon arrival) gee, thanks. We are then told to «walk to our room slowly and maybe take the stairs» because the cleaning crew is JUST finishing up. Are you telling me my room is ready or not? We reach the room and have a brief, awkward encounter with the cleaning crew as they rush out. Now we are in a room with an overpowering stench of cleaning supplies… lovely.
In the rush of our room getting cleaned so quickly we were given half a roll of toilet paper (for 3 women). The next morning I call down to the front desk to ask for more toilet paper. Can I have some? Sure, if I want to come down and get it myself. Nice. So I go down to the front desk immediately, in my pajamas, to retrieve said toilet paper. I have to wait 5 minutes for someone to find me one, lone roll of tp. I mean, seriously? 3 women! See you tomorrow morning when we need some more.
Last rant, we did not receive a ‘do not disturb’ sign for the door. Sunday morning we had multiple intrusions from housekeeping because of this. The first being at 9:00am!!! If you start cleaning the room at 9:00am how in the world is it not ready for the next guest at 3:00pm!!! This place absolutely blew my mind. Checkout is at noon and you should know from our reservation that we are leaving that morning. Leave us alone. The customer service was terrible until 9:00am on check out day.
We checked out promptly at 11:59am and do not plan to return to the Homewood Suites in Orland Park.

We went here again for a conference, renting two conference rooms. This time they told us the copy machine was broken… really? Also, they are supposed to have wi-​fi, but every time we tried to use it, we were disconnected. The manager gave us a password for another wi-​fi, and it too would not work.
As I said in my original review, I am not commenting on the hotel, just the conference rooms, but it does seem that the conference accommodations are a bad reflection on the facility as a whole.

Yesterday, I DJ’d a NYE party at this banquet. It might be weird for me to be the one leaving a review not being the one who paid for the room, but as an experienced DJ, I have witnessed many-​a-​banquet. The management was very organized and took the stress off my clients, very helpful during set up. The wait staff was attentive and the room and lobby were very very clean, they must take good care of the place. The bartender was also a lot of fun, adding to the cheerful atmosphere. I’m used to encountering grumpy managers and spaced-​out waitstaff and this place was just the opposite. Hopefully I’ll get to DJ there for another event in the future!
Steve @ Club Circuit DJ

I stayed at Homewood Suites during my recent trip to Orland Park for a friend’s wedding. I wasn’t sure what to expect, since I’ve never stayed at a Homewood Suites, but let just say I was pleasantly surprised.
I arrived around noon with my fingers crossed, since check in technically isn’t supposed to be until 3pm.
However, I was able to check in early with no problem! Score.
The room itself was a lot nicer than I expected! Very spacious, with a full kitchen (including a fridge, dishwasher, stovetop, lots of dishes, a microwave — the whole nine!), a nice living room area with a sofa, a computer desk, a kitchen table, a huge bathroom, and a queen sized bed! Homewood is obviously designed for long-​term residents. I was a little sad that I was just staying for one night!
The television had a nice variety of channels, and wifi was free and fast.
Homewood has a pool and a fitness center, but they’ve also worked out a deal with Lifetime Fitness next door; residents can visit Lifetime fitness for free during their stay. I was very happy to take advantage of that!
A free hot breakfast is served in the mornings, which I also took advantage of. Eggs, sausage, french toast, bagels, muffins, fruit, cereal… the list goes on! And the food was not bad.
So why four stars and not five? The walls were pretty thin. I could hear EVERY STEP the person above me took, and it kept waking me up during the night, as well as bright and early the next morning. It was BAD. If you book here, I recommend staying on the top floor if possible.