LensCrafters

I absolutely love the Doctor here– but what A horrible timing and planning. Called right when they opened and requested an appointment for an eye infection exam. The staff member said they had a 12:00 appointment and could get in. I got there 10 minutes before 12 and had to sit till 12:48 before being seen. I watched multiple people go back and when I asked how much longer — they stated there was still someone in front of me. Why would you schedule for 12 when you know people will be sitting. If it was not for the doctor I would not go back.

Bad customer service. I realize that I can be needy and particular and I’m well aware that it gets annoying, but aren’t you supposed to pretend to be nice to customers? I bought sunglasses, prescription ones that were really expensive, and asked if the lenses would be really dark, they said yes. When I went to go pick them up and wasn’t happy with them, Maria, one of the employees walked to the counter and rolled her eyes at another employee then looked in my direction. I’m not an idiot, please teach your staff to insult customers in back and not by the register in the middle of the day. I’ll be going elsewhere.

I had my sons glasses made here at Lens Crafters in Orland Park. Soon after, my son began experiencing daily headaches. I was told a period of adjustment should be expected. After one month and several migraine headaches, I returned to the prescribing dr. After an exam and a check of his glasses, the dr. determined that Lens Crafters of Orland Park, made his glasses WRONG. They were actually completely opposite of what the dr. prescribed to treat his Astigmatism. I ordered new glasses (this time through the prescribing dr.) and returned the ones I bought from Lens Crafters of Orland Pk to them. If you need to go to Lens Crafters of Orland Pk, make sure your glasses are done right and if you have a child, then good luck. Children are not as able as an adult to tell that they are not wearing the right script. Also, when I went to return these glasses, I was still under the 90 day unconditional return policy yet I was questioned as to why I was returning them and when I told them about their error they questioned how I could know this (the DOCTOR told me) and then went to double check the script in the lens while I waited, came back and told me I was wrong the glasses match the script in their computer. I had to then point out to her that I have the original l script and Lens Crafters, ENTERED THE SCRIPT WRONG. Apparently that level of incompetence never occurred to her. I asked if I had been inconvenienced enough and were we finished, to which she replied ‘Oh, I’m done with you, you can go.” Real nice.

I called lenscrafters to ask how much they took for an eye exam and they told me it was going to be 50 for an eye exam so i said great, i can afford that as i am a college student and work a minimum wage job. so i made an appointment and when i went and i again asked the receptionist how much i would be paying and she said 50. so great i felt reassured. My experience with the doctor was great, she was very nice and went slow when I was choosing which lenses i felt i could see better through. Anyway, after my appointment I sat down at a desk to may and order contact lenses and the receptionist brings me a bill for 112 dollars. I was way angry beyond belief and still am till now. She never once asked me what kind of exam i wanted and if i wore contact lenses because there are two different prices. Also when I was sitting at the desk the receptionist burped in my face without saying excuse me. I had also notice that all the employees were all sitting around talking the whole time (not about work). In general this place is lazy and unprofessional. The receptionist proceeded to fill out my information in the computer so i can order my contacts and took a half hour because she got up to ask questions every 5 minutes. Finally at the end she told me that it was going to be $ 47.00 PER box for lenses. I told her there is no way in hell im paying that much, paid my bill and will never return to that lens crafters in my life. To anyone reading this, Lenscrafters is great over priced and not worth the money. I was able to find 10 places that sold my contact lenses for 20 dollars cheaper. So plesase think twice before shopping there, pretty much anything lensecrafters sell you can finf two times cheaper elsewhere.

When going to LensCrafters you are going to ALL the LensCrafters and the people who work there seem to care. First my mom went for an annual eye exam and needed to update her glasses. We did have to wait two weeks for her glasses to come in but they seemed nice when we picked them up. After my mom used them for a while she noted she really seemed to see worse not better. So we returned to LensCrafters and they went througth a few steps includinng getting to the see the doctor again and they figured out that my mom was given the wrong script the first time for her up close vision. OK people make mistakes and yes it would have been convient if it was done right the first time but when presented with a problem they handled it efficiently and with a smile. Also, I would like to add, I previously had lost a contact on a vacation in Orlando and the ONLY place that would replace it for me and again with grace was LensCrafters. Yes they are pricey but you do get service. On another personal note I believe staff member «Carrie» is the most caring passionate person at the Orland Park location!

My son has EyeMed insurance, which is how we landed at this store, with an appointment. They made sure we were there for over 2 hours, I guess to get us committed to spending the money in that store.
By the time we reached the second hour (neither of us has breakfast or lunch) we were ready to get out of there. Everything is overpriced, and there is a big push to up-​sell. I usually get my exam and glasses at Costco, so I’ve got a little feel for pricing, enough to know these add-​on were out of line, and too high for a kid in his first job!
I when asked for the bill for the exam (his copay for an exam is $ 10) you have to know how stunned I was when she said $ 59! MY SON WAS SLAMMED! «Oh, we asked if he wanted the tests»…without saying these were huge mark-​ups. Ultimately, he didn’t pay for these unecessary tests («Oh, we don’t want you unhappy with Lenscrafters, I’ll pay for it out of my own pocket, if I have to») but this was an incredibly negative experience.
Went to Costco, and without insurance saved $ 35 on the glasses alone! Found out that his policy included out-​of-​network benefits, and the glasses ended up costing him $ 40. Could have saved another $ 5 by having the eye exam there, if we knew about the out-​of-​network benefits.

I’ve been going to this Lenscrafters for years. They’ve always been extremely helpful, and taken me on walk-​ins with strange eye problems. At one of my sister’s exams a doctor even checked out a scratch on my eye and prescribed me eye drops for free, which was awesome. I’ve also never had to wait longer than 10 minutes.

My husband had kidney surgery in less time than it took to get an eye exam completed at Lens Crafters Orland Park. Seriously, pre-​op, anesthesia, surgery and post op took an hour, maybe an hour and one-​half. Eye exam yesterday at Lens Crafters with an appointment — 2 HOURS!!! I have had eye exams every year for about the last 10 and have never taken longer than 20 minutes.
On top of that, it is filthy in there. The carpets need to be replaced, the walls are dirty. Based on the carpets, I question the integrity of the cleanliness of the exam equipment.
The star is for the lady who took care of us on the way out. She deserves 4 stars for being honest, efficient and witty, but alas, I am reviewing the whole of Lens Crafters and if I could, the place would be in the negative!

This is where we have done all our Southland eyecare shopping since we stopped going to the Lenscrafters in Matteson (very little reason any more for us to go to Matteson, Orland Park has it all now).
I would give Lenscrafters 4 stars because the doctors there are very good and staff is great at getting patients in and out quickly. But I subtract a star because of the recent renovation, which took way too long and left the store interior about as appealing as the inside of a cargo shipping container, very dusty with few places for customers to sit and limited displays of eyewear.
Now that the construction is nearly over, this Lenscrafters seems to be returning to normal. I recommend this Lenscrafters and, most importantly, the optometrists who work there.