My WindowWorks

Horrible customer service — do these people think we are stupid? The cheesiest of cheesiest sales tactics, they’re delusional if they think people can’t see straight through their phoney and deceiving «sales» not to mention the rude and condescending way they talk to you when they realize they can’t trick you. Also their constant non-​stop lengthy commercials on all the local channels during the day on every commercial break is extremely annoying. Everyday, every time their commercial comes on its always «the last chance» to call. Load of BS!

I have a great deal of experience with this company over a long period of time and all of it has been positive. They are high integrity and reliable which is more on common than one might imagine in this day and age. I greatly appreciate them living up to all of their promises. I would recommend them to anyone in need of home-​improvement or someone seeking equality career opportunity.

I had Howard the duck Reisman to come out last week for just a QUOTE!!! He measured the windows all of them when I had asked for only 2. Instead of giving me a quote on the 2 windows he quoted me a price of all the windows. Giving me all kinds of discounts. I told him i wanted just a quote and would run it past my son. Showed me the product, which all salesmen will do, then wanted me to make a decision then because he came hour and half away. Told him I was just getting quote’s for now cause I had other window people coming too. My son was working in Bolingbrook and could not make it or else he would of asked him to leave. He got upset and said how will I explain the window to my son, got into can I afford this and do I want to start an account? No to all, As I told him I wanted a quote. NONE of the other window people were this rude. They gave me a quote and said call if interested. He would not even give me a quote on the 2 windows. His feeling was to do all the windows for this great price NOW. Not going to happen. When sales people start getting into your budget and who makes the decisions here and being rude is a turn off and reflect on the company. To which in his book of people there was none in Woodstock, Illinois. I can see why. I am not moving the blinds in my house just to put in your windows. Another job for me. 8 sets of blinds and the patio too. He went out of my house like a little baby pouting all the way. Slammed his car door. Now that is a salesmen!!! I will express my concerns to the BBB and Angie’s List. And will tell people about the experience.

Wow.
I had an estimate done on some windows that needed to be replaced.
Howard my salesperson was a pleasant person when I first met him. I let him do his thing and he gave a me presentation of why their products are superior. Fair enough,
Finally after some time he gives me a quote. I tell him I’d like to think about the price and I will contact him if I decide to go with them. I will need to get a couple of different quotes just so I know I am reassured I get the best price.
He tells me «I thought you were ready to do the deal if I gave you a good price?»…Yes I was ready to jump on it if you gave me a decent price but you didn’t so getting a couple of different bids…
He then does a 360 and changes into a lunatic. He starts insulting my intelligence and starts writing down how much it would cost if I did the install myself as I told him I knew how to I just don’t have the time right now. Also please don’t insult my other windows that I’m not replacing just because your company didn’t install them. He said it was a ‘shitty install’. Just held my tongue on that one.
He eventually stormed off. There’s a lot of items in between the lines but this is by far the worst estimate I’ve ever gotten. I manage a couple of different properties and have gotten many bids and have contracted work before many times.
He was pushy, completely ignorant to the fact that I wanted a couple of bids before handing over money (hence the word ESTIMATE), did I say they give the spiel about ‘1 day special price only b.s.’?
Should’ve read the Unilocal reviews beforehand. AVOID AT ALL COSTS.

Great experience. Great windows.
I was very weary about using these guys (30 windows and a sliding door). It was a big investment and they have questionable reviews on installation timing. Based on my research, they have great windows/​product. After speaking with their rep on several different occasions, I found out they had to switch window factories last year, which caused a lot of disruption. That is where most of the bad reviews came from.
Before I tell you all the good things — here is the one bad thing. There phone center customer support is beyond embarrassing. It’s almost as if they have no note system. I had a couple issues (that the ultimately handled very well and took care of) and the customer service rep that was supposed to be helping me kept messing everything up. It wasn’t until I got Rob, one of the sales managers, on the phone that everything got taken care of (within two days!).
I had Travis as my sales Rep and I also dealt a lot with Rob, a sales manager. After meeting with 4 companies, i concluded that these were better windows. They were more expensive than the lower end windows, but I believe I got a ‘pella’ or ‘anderson’ quality window and a more reasonable price.
Install team: I had an awesome install team. They were in and out in a day. Their caulk lines are perfect, they were clean. The windows are straight.
Without me saying anything, Window Works told me that a couple of the windows didn’t fit perfect (they looked perfect to me). So, they remade the windows and reinstalled at no cost.
Again, i can see how some people can have a bad experience if they are dealing with the call center. However, if you get Travis or Rob as your sales reps, they are good people.

We purchased our home which needed full rehab ⁵⁄₈^th within two weeks I lined up 6 window co consultations with Green T, Andersen, Four Seasons, Feldco and WindowWorks/​Windowwerks. Before the day was over I cancelled Feldco because of the customer svc reviews. I went thru one he consultation with ea and told ea I had back2back consults with other window co’s and that a decision would be made by 5pm but no decision during the consultation itself to avoid pressure tactics. I considered the quality of Four Seasons, Green T to be inferior quality (my personal opinion, based on quality or lack of it of the construction material, features and appearance. Andersen has a unique material but their initial quote came in at $ 50k and specially lowered to 35k so it was out of the question. My Window Works salesperson was Eric Gunther. His presentation was superb. I was very impressed with the quality of craftsmanship, the features and the overall appearance of the window sample. The details provided during The presentation was very thorough so appreciated it the quality education which gave me a great foundation to properly assess the other presentations to compare apples with apples instead of oranges! I purchased my bay window and all other windows for my two floor home at bit over $ 15k including three standards patio doors with locks, including installation and all. I financed with them via Wells Fargo. They did say it would take 3 months for delivery and install which was okay in as much as it was a full rehab so I had plenty projects to keep me occupied :)
I received a call to schedule my measurements within 3 – 5 days after placing the order it was quick and very professional. Then I received a call in early June to schedule install (this was way ahead of the expected turn around).
On the day of the installation, five phenomenal workers arrived right on time, they worked fast and hard and installed my absolutely gorgeous bay window, patio doors and all windows. They were polite, respectful and professional. They left each area clean and dispose of all trash. They arrived at 8am and left by 3pm!
I am extremely pleased with my purchase and the quality of the windows. I am very comforted by their transferable full lifetime warranty as well.
The installed handles of my patio doors were not the ones I had chosen. I called Eric Gunther during install he answered on 2^nd ring, he recalled who I was and greeted me, he recalled the handles I had chosen told me to tell installer to call it in and he would authorize it; which we did. Also one of the walk out basement patio doors was installed reverse of how I desired. Installed said no problem they will
Come back with handles and flip the panels for me.
I really appreciate the salesperson answered, though this was a post sale minor issue and that it was easy to address the mishap. Absolutely stress free five stars all hands down to the sales person, the measure guy and the installers.
Having been a retired 20 yr federal investigator and rehabbed properties I strongly recommend this company without hesitation. Have a blessed day!

Had an appointment for today at 9am for an estimate to replace 25 windows.
1 hour and 15 mins later nothing.
No phone call to reschedule or to say, «I’m running late»
Thanks
Oh Wait maybe you meant 9pm… ok

Finally found a profession sleazier than a used car salesman. I notice that there are two listings for Window Works on Unilocal... one in Bolingbrook, one in Orland Park. Not sure which one we dealt with, but it appears they are the same company, different locations. We’ve had a couple of different companies out to give us quotes on windows. While all have been somewhat stressful (and longer than necessary), WindowWorks took it to a whole other level. Unbelievable pressure the evening of 03÷18÷15 from a WindowsWorks sales rep during a 3-​hour sales pitch. When I made the appointment I was told that it would last 60 – 90 minutes and that both my wife and I had to be present. The only good thing was that the sales rep was punctual and showed up right at 6:00 PM.
The sales rep barely looked at the 2 windows in question in the first hour or so. Spent the first 1:45 doing his science presentation with all sorts of gizmo’s on why their windows are so much better than the competition. After almost 2 hours he finally got around to giving my wife and me the quote which was scribbled on the back of some scratch paper. Initial price started at $ 4,800. .. with this month’s «Special» discounts the price went down to $ 3,886, When I said we weren’t ready to buy this evening, he pulled out some super-​secret discount he could offer us because he liked us. With the «Super-​Secret» discount the price dropped to $ 3,500. At this point my wife was getting upset over the pressure-​tactics. I still said no. The rep claimed that this price was only good for this evening. I said that didn’t matter. I would take my chances. I thought our meeting was over. Nope. .. Part 2 was about to commence.
On his way out the door the sales rep claimed that he needed to check in with his boss after every appointment to prove that he was actually working and not out at the bar drinking (no lie. .. his words, not mine). I’ve bought enough new cars to understand what happens when the «boss» gets involved. The sales rep got his boss on the phone, explained that I was not ready to sign on the dotted line and then handed his phone to me. «Boss» offers me windows for $ 3,000 if I sign contract right now. I told him we were not ready. He asked at what price would I be willing to buy their windows. I told him that even if he sold them to me for $ 1 I wouldn’t buy from him as I was getting ticked off over the entire experience. I also told him I had done my research on buying windows. Mentioned that Consumer Reports advised running as fast as possible if undue pressure applied. Told «Boss» and rep that since I’m in my own home, I wasn’t running anywhere, but that the rep should leave now. I also told the «Boss» the longer he kept applying pressure, whatever respect I had for the sales rep and Window Works was fading rapidly. Once I mentioned that I knew how the game is played, the sales rep literally stopped talking and left.

I just got hung up by the SCHEDULER as I was trying to talk to a salesman Eric and the manager that came out to estimate my windows in the Fall.
I wanted to get the project rolling but the SCHEDULER, someone who picks up the phone and doesn’t even do estimates was reading off a completely inaccurate price. In the fall my project total was $ 8,900 and she had added $ 2,000 to that price.
When I had asked her to send someone out she said that they couldn’t lower the price. Then she hung up on me!

I don’t write many Unilocal reviews, but we just had these guys out to our house recently. I can’t comment on the quality of the material or work but the sales person was nice enough and knowledgable, but their sales tactics are less than respectful of a potential client. I was scheduled for «an hour visit» and like someone mentioned here, it rolled closer to 3 ¾ HOURS… he came at nine in the morning and left at around 12:40 burning through most of our saturday. Also, I am trying to do research on pricing before making a decision, this company will HUGELY pressure you on the spot the first time, and offer a lower price that he said he could not guarantee past the first visit. In short, STAY AWAY… they have somehow managed a magical combination of the wolf of wall street, and time share sales.

If I could give negative stars for this company I definitely would! If you are in the market for windows, please do NOT get them from this company. My husband signed up in June to get windows for 2 bedrooms & a patio sliding door.
Our windows were installed in October (after I called asking the status of our windows since it was 4 months and no one from the company contacted us to set up an install date). Then the installers completely messed up the frame for the patio door. When we contacted the office to tell them that they need to fix it, they put a «rush order» for a new door to be installed. I asked how long will it take for a «rush order» and she said 2 – 3 weeks. Well its been almost 6 weeks and our patio door is still NOT fixed and no one has been returning any of our calls. Needless to say I’m reporting them to the BBB, & informing them of our experience as well.
So please learn from our experience & DO NOT go through this company for your windows or doors.

Unfortunately you cannot give negative stars, so I have to put 1. Window Works is run by a team of morons. The work force is decent enough, but there is a lack of communication between all departments.
I placed an order for 1 window, in the begining of July 2014. The window didnt get installed until Oct 29^th (delay of HOA approval until Aug 12^th) It took from Aug 12^th to Oct 29^th to make one window and deliver. 4 weeks past contract due date. On top of the late delivery, Window works left out a part of my window, wich I paid for. They have no idea what terms are used for each part of the window, so it was a run a round dealing with one idiot, to the next. NO COMMUNICATION between depts. I finally got Window Works to set up a second appointment to install the missing wood from the frame. Appointment was scheduled for Nov 15^th, but today I received a call from Window Works telling me that my wood was not stained in my selected color. I was asked if I would like it installed anyway, and set up another appointment and have it stained at a later date. Or would I prefer to have it stained at their facility, and wait for them to contact me at their earliest conveniece, and set up a new appointment to have it installed. What a horrible company!
One asshat dept leader after another. Its amazing that they were even issued a business license, to begin with.
BY ALL MEANS! AVOID THIS COMPANY AT ALL COST!!! YOU’LL HAVE NOTHING BUT REGRET IF YOU CHOOSE TO DO BUSINESS WITH WINDOW WORKS!

I cannot in good conscience give any stars but Unilocal requires something. If you are planning of doing business with Window Works, I would say run the other way. After a several hour hard sell, we put down a nearly $ 8,000 deposit on the spot to have every window and two sliding doors replaced in our townhome to the tune of over $ 23,000. That was March 31, 2014. In short, it took WW six weeks alone to put in a request to our management company, after which we encountered several delays for various reasons, none of them at our end. I went so far as to write a letter to the company’s president in late-​August (at the 22 week delay mark). Of course, no response from corporate — too busy spending all their money on commercials I guess. When WW eventually showed up to install our windows in September (only subsequent to a ‘review’ on the BBB website), a transom was missing (which they never ordered), a cracked pane of glass was installed in the garage, and several windows had the wrong color hardware. Every single solitary window in the house began whistling almost immediately after installation at the slightest wind, which I recorded and e-​mailed it to the company. As of late October, every window had to have the «bulb» or weather stripping replaced (wrong size installed by manufacturer) with the manufacturer’s pre-​drilled holes filled with caulk. So, in the end from signing to completion — almost 6 months and uncountable emails and phone calls.

Yeah, don’t use them. They don’t lock and the top part doesn’t stay closed tight. Trying to get someone out here. I’m pissed.

My first salesperson, Alta, was typical sales. I understand commission and the pressure they’re under so was not taken aback. I was shopping for a sliding patio door for a rental property and we agreee that I would call back once I got my tenant’s availability for the consultation. Unfortunately, that took longer than expected and I had two calls per weekday from her, but not at odd hours (morning and lunchtime.) i called back after receiving a couple good days and was answered by Adrienne instead. As instructed, I indicated that my info was already in the system. She was able to retrieve and went through the basics again. Like Alta, she asked if I was the only owner. As I was in kitchen design for 5 years I understood the reason for the question as far as making sure all decision makers were present. I indicated that my wife and I jointly own the house, but that I make the decisions on this property. She then recited a script indicating that they ask for all homeowners to be there and asked when that can be accommodated. I indicated that we have a two year old, my wife is 6mo pregnant and that this rental is my sole decision. Then she asked again, indicating very coyly and condescendingly that she wants to make sure that everyone was involved in the design decision. And one more time, refusing to accept that I was capable of making that decision. Look, I was in design. I would frequently make sure that I was talking to the decision maker, and yes many design decisions are made by the woman of the house, but the insinuation that a male can’t make a decision on design is truly insulting. I told her to completely cancel the quote and that I would not be doing business with them. Alta called me back within 3 minutes and I told her just why that decision was made. She really didn’t have much of a response, to her credit. Adrienne should be required to complete sensitivity classes to help her to understand why her views on men are so backwards. I’ll find a competitor.

Terrible experience. We called for an in home estimate for two windows and were put in a high pressure sell situation inside our own house which was extremely uncomfortable.
I spoke to someone afterward in The company to do a follow up of how the appointment was and she assured me it is not how they do business, but I will never call or do business with this company.

Just had a sliding door and three windows replaced at my sons condo. Our previous windows were installed poorly and we always felt a draft. We took the screen from the sliding door off to have the screen mesh replaced because it had holes. We couldn’t get it done anywhere because it was a special size. The sliding door lock was so cheap it broke and my son was locking his patio sliding door by placing a 2′ by 4 foot board for security. I told my son he had to replace it for safety. So we called around and interview a few places. We decided to have My Windows Works from the Bolingbrook, Il. office. It only took four hours, however, the company pre-​warned if their is a problem around the frame, like mold or anything else it could take a few more days because they would have to clean it up before continuing. We obviously didn’t have any problems but I have to say, I also received other quotes and this company blow the others quote away. We are extremely happy with the service and the education we received before purchasing the windows. The windows that we previously had were terrible. They were flimsy and the window pains were always drafty and cold.
We talked with Mike who took his time in educating us on the quality. Our original windows were poorly installed and we didn’t want the same thing to happen so we asked a lot of questions and received answers and a demonstration. When your spending thousands of Dollars you want to make sure you get quality for safety as well as high quality installation. What a difference. I highly recommend this company. I didn’t read these reviews and it sounds like they didn’t hire this company. We received outstanding service and we love our new sliding door and windows. Local (708) 443‑4289

First off I will say I am only giving 1 star because A; Unilocal doesn’t allow negative stars, and B; Because the first salesman, Rich, was more than excellent. Rich, if you’re reading this, run as fast as you can.
My wife and I contacted WindowWorks after a referral from a friend who used their services. We had our first appt with the salesman, Rich, who was prompt, kind, and extremely knowledgeable of his product. We were not ready to make a decision that day and requested a 2^nd consultation. When we called to book a 2^nd appt we were informed Rich was sadly out of town at this time but they would send a manager. This is where things went really south, really fast.
Tone, Where do I begin. Manager, ‘Tone’, came into our home with an attitude I have never experienced before. Not only did he refuse to show me the quote that Rich had initially provided us with, he refused to even provide me with a business card — clearly he knew his behavior was down right inappropriate and you really think I wouldn’t just call the company to get your name, Tone?
Tone then began to re-​measure all the windows, something I don’t understand since Rich had clearly already done all this and Tone supposedly already had all this information — which he again straight up REFUSED to show us. After measuring the windows he proceeded to sit down at our table and literally throw a paper with quote across the table at me. He then began bashing Rich, his own co-​worker/​employee, to me. I am blown away by how rude this guy was and his level of ignorance caused me to tell him to get out of my house.
Rich, I’m sorry for not giving you this sale as I had planned to, had your manger not ruined this completely for your company. If you quit and go somewhere else, call me and I will gladly give you my business.
WindowWorks, I strongly encourage you to re-​evaluate your management staff.
Readers, take the time to read the ‘not recommended reviews’ listed below.

We were in the market for new siding for a back bedroom on our mainly brick house. We collected three bids — Window Works came in at the price we wanted to pay and their sales presentation seemed more professional than the other, comparably priced siding company so we gave them our business. Bottom line: don’t be fooled by anything the sales guy tells you — it’s all BS.
So, when he came to our house, he told us three main lies:
1. «The job is small and it will take one — maybe two — days to complete». This was a lie. We are now on day three of work and we’ve only had one guy at our house working slowly for the majority of the time. When I called today to ask them why it is taking so long, they confirmed that a job this size should have only taken a day but they were not able to tell me why this is taking forever to complete. As of about 8:30 this morning, nobody had shown up to start working but I was assured that they would be there and would finish the job today. One guy showed up to work at 9am and didn’t actually start working until 10:00. When I called to ask them why there is only one guy working at my house, they said that they didn’t know but would check with the siding manager and would call back. As of now, nobody has called back.
2. «We only work on one side of the house at a time. A team of workers will be tearing down as another team is putting up the new siding behind them». This is BS too — when the one guy showed up on Friday, he tore down all of the siding and then left for the day without putting anything up. Two guys came to work the following day but only finished about a side and a half of the house before leaving for the day. This left half of my bedroom without siding and it snowed about 3 inches that night. Also, I’ve never seen a «team» of workers show up at my house.
3. «All of our installers are professional and must attend a class to be certified in both window and siding installation». The sales guy painted a picture of very professional crew of workers showing up to complete the job. What we got was one — sometimes two — guys in a beat up old conversion van who were smoking and spitting hockers in our back yard. If you ask me, I’d say the lack of professionalism mixed with the fact that the people at Window Works can’t explain why this job took 3 times longer than I was originally quoted suggests that they are contracting their work out to independent laborers to get their siding jobs done. I’m not blaming any of this on the install guys because I appreciate the fact that they are out doing the install in the cold but, ultimately, this isn’t what I signed up for.
When the sales guy was trying to close the deal, he gave me his cell phone number and was quick to call or text me back until he got our deposit. Now that things aren’t going as planned, he’s conveniently stopped calling or texting back. Save yourself the aggravation and skip calling these guys if you need work done.
One star for price, one star for the finished product (because the siding ended up looking pretty good).

I was originally thinking of going with these people for windows (until I was advised by someone who used them to absolutely NOT use them), and I had originally signed a contract to proceed — but have a 3 day clause to cancel. Even though I was told if I sign, I could still get quotes but lock in my negotiated price, nothing would get charged to my credit card until after those 3 days… since I was very uncomfortable giving my information…
HAH! Lies. I got charged the NEXT day. And I canceled that same day only to get many phone calls… which is how I found out I was charged! When I originally told them I sent in a certified letter to cancel, I was told «But we already charged you the down payment» … WHAT!!! RUDE. AND the Certified mail was received by the 3^rd day as specified in the contract…
I would NEVER *EVER* do service with people like this. AWFUL experience. So glad I decided to go with a competitor. AVOID unless you want to get lied to and to have all your neighbors pissed at you for being solicited. Shady business practices.