T-Mobile

Stay Away. I don’t mind TMobile, just this store. Horrible, rude, and lazy service. Stay Away– maybe they will put a decent business in this place.

Switching cell companies is like getting your spine pulled out through your mouth. Which… I would rather have done actually.
Oh, and don’t switch to T-​Mobile. If you’re considering it, I’ll pull your spine out through your mouth for you… for free.
I just spent literally 3 hours of my day trying to get it resolved just to be shrugged off.
Have the store manager deny saying what he said.
And because of this, I wanted to cancel today is my 14^th day and they said I can’t get my phone’s back that I turned in.
So what Is the sense of having a 14 days return remorse policy if a customer can’t get their devices back and are left with nothing if they return the ones received from t-​mobile.
I was blatantly lied to… by my sales rep and the manager.
Just to be told sorry for the miscommunication.
The customer service I have received is disgraceful and the most unprofessional I have ever receieved.
You promise gold to get customers to switch to t-​mobile and deliver coal!!!

I came into this store to return a tablet (nothing was wrong with it, just buyers remorse) I bought week before when I had purchased a new phone as well. Not only did Brad help me out and return the tablet but Joselin was great at getting me in and out without any issues. Thank you all from the pregnant lady. you didn’t make me cry. Ha. Highly recommend this store.

Waste my time. First time i went there get a phone. Wait 20mins and there have more than 5worker. only 2working. 2^nd time customer service give me free replacement SIM card. I went there get it. They don’t give it. They say cost there money. He say I have to pay $ 15 or call customer ship it. And he see the message from customers service. I waiting more than 30mins. I went to other store get it on same day less than 5mins I got the card. My friends say they have bad service too…

Stopped in hoping my previous experience was a one-​off. Not. Again people standing everywhere, no sense of who is next or how many people are waiting, just random groups of people with two TMobile folks working and one wandering around with her ipad trying unsuccessfully to track comings and goings of customers.

Me and my girlfriend walked into this place wanting to buy a phone. There are 3 registers and customers at every register. The thing is, they’ve all been here for about 40 minutes each… Not sure what’s going on. Anyway 1 star for your service. I hate you guys.

I WOULD STAY FAR FAR AWAY! My dad who is a truck driver and travels around the whole country stupidly purchased a new iPhone and iPad from this store, he the next day went to work and had deliveries from IL to FL which during that time he noticed that he NEVER had service ANYWHERE! He was unable to use the merchandise he purchased for directions to deliveries, on top of that he was unable to even make calls to his dispatchers! He was so angry that as soon as he got to Florida he went to a T-​mobile store to return the merchandise knowing he had a 14 day return period and knowing he would not make it back in time to make the 14 day had he returned it to the store in orland park. Of course tmobile in florida is just HAS to go to the original store of purchase, totally and completely screwing him over. He ended up making it to the orland park store just ONE DAY LATE! ONE DAY!!! and the manager there was completely USLESS! She was the most unsympathetic, heartless, and mute person we have ever talked to ! I even asked her what she recommends we should do and she just was a mute! whoever hired her as a manager made one big fat mistake!

I stopped in this store to get pricing for a new phone and service. Granted, I came here on a Monday around 10:30am, so I was the only one in the store but it filled up quickly. I was politely greeted by Justin. He patiently explained all the services and compared a few phone by demonstration. He was very knowledgeable and found the phone that fit my needs. I work basically in a bomb shelter and I get no reception. I do get reception with my current carrier which I explained to Justin. He selected the phone that had the right features for me. Justin was a no pressure sales person. I told him I was reluctant to switch because of the great service I’m already receiving but that I was looking to lower my monthly bill and I didn’t want to pay $ 500 for a new cell phone but still wanted all the bells and whistles. Hard to find, right? Wrong. I came at the right time for their promotion. Not only did he lower my monthly bill, I got the Samsung Galaxy S3 for $ 99.99.
I was still skeptical, so I went back to my current carrier who said they would have to charge me $ 599 for the same phone! The rep said my carrier was being bought by Sprint and that they couldn’t give current customers any deals or special pricing. This was a bunch of crap and I hate Sprint, so my decision was clearly to run back to T Mobile.
The sign-​up process was a bit long but the other rep I was working with and I’m sorry I didn’t get her name because she was equally outstanding. I don’t remember seeing her name tag.
Anyway, these reps made sure I left happy. She took the time to search for my company discount and filled out all the necessary paperwork to ensure I received everything.
I’m hoping my future experience with these folks is just as superior.