Ace World Wide Moving

I had Ace store my furniture in Orlando and then deliver it to Nashville. Overall it was a horrible ordeal. They seemed to have no regard for some of my valuables including a grandfather clock and various pieces of antique furniture. Apparently they dropped my clock and never bothered to tell me and it was over $ 600 in damages. The insurance did cover this but some pieces were irreplaceable. The worst part was the large box that they lost which I had valued at over $ 2500 and the owner Keith offered me $ 250(a joke). It was very hard to get him to respond or check into anything and then he said I had not claimed the items in the box which was totally untrue. Maybe I had more trouble since I stored things but I would never recommend Ace to anyone. I have moved many times in the past and had very few problems.

Aside from having a $ 2000 peice of furniture damaged during the moveout, being over charged for storage/​moving, having my main contact during the move getting fired from the company, and not receiving my furniture on time — I’d say LOOK ELSEWHERE.
Absolutely DREADFUL!!! The movers were nice, but apparently don’t know what they’re doing. They also packed something that I said was NOT to be packed… then told me it would be nearly impossible for them to get to the box in order for me to retreive the item. Aah, and the $ 2000 canopy bed that I have was damaged on the move out. While in my kitchen doing some last minute cleaning I hear an EXTREMELY loud «THUD.» Nervously I run into the bedroom to see what happened — oh no big deal — only just a $ 2000 peice of furniture DROPPED onto the hardwood floor. Initially I thought everything was okay — at first glance. Then when everything was packed up in the truck and ready to go, I looked over the peice of dropped furniture and realized there was a 3 in X 2 in chip missing from the leg of the bed. When I confronted the mover that damaged it (immediately after noticing it), he replied «I have the peice that chipped off right here ma’am, we have an inhouse repair man who will repair it and you won’t even know there’s been any problems, I promise you ma’am. This will look perfect.» So basically he wasn’t going to tell me that he damaged the peice. And then when I called the company to see what was going on with the repair, they had no idea what I was talking about. Apparently they DO NOT do inhouse repairs, and instead they will «reimburse» you for someone to come to your house to repair it themselves. Very nice… especially when you’re paying almost $ 3000 for a one bedroom apartment (minus living room furniture, might I add) to be moved across the country. Originally quoted around $ 1300… lol. So I had to pay about 2 times more than I was quoted, and tons of problems in the meantime. TERRIBLE! Previously used Moishes moving out of Chicago to move my stuff 3 times, each time with NO problems and very reasonably priced. Shame on you ACE! You suck!!!
PS — this isn’t all the problems… still waiting on the furniture to arrive. Will post an update when it arrives.