ADT Security Services, Inc.

Stay away from ADT they can’t turn our alarm off. We are hundred of miles away and our alarm is going off and they knew nothing about it now they are saying they can’t even turn it off remotely and that I have to wait Til the battery dies or I come home from my vacation to turn it off. What kind of crap is that?!

DO NOT SIGN UP ADT!!! These are the worst — the sales guy they sent to write up a 2 YEAR contract– on an iPad — promised to email and Mail physical contract — NEVER did!!! This was March 2015. The original sales guy no longer works there (SMART). Now they say I have a 3 year contract — still no tangible paper work!!! What lies and CUSTOMERS BSi have to listen to… The WORST!!! HATE ADT!!!
Save and go with someone else!

DONT. ADT is one of the worst companies I have dealt with. The system hardly worked and I was called repeatedly by them attempting to collect a payment that I had record of paying. I eventually was billed AGAIN for this payment after refusing to pay again. Supposedly a letter was sent to me (I was out of the country) and the payment was taken out of my account without my permission. You can’t get out of the contract, I was informed it would cost me $ 990 to close. Their communication between representatives is extremely poor and the salesman may give you one deal and it never be acknowledged elsewhere within the company. Totally disappointed and frustrated.

My name is Dr. Allison Haughton-​Green and I am the founder and Medical Director of The Orlando Institute. I have been a loyal ADT customer for 15 years. I also used ADT to monitor my home for 19 years.
In March of this year, I decided to switch alarm services at my office to Alarm Force based on the recommendation of the business right next to mine. I installed Alarm Force but had several customer service and technical issues. I informed Alarm Force customer service that I was going back to ADT. Alarm Force apologized for the problems and promised me a full refund once they removed their equipment from my office.
On 4÷13÷2015 I signed a contract for ADT to install an upgraded system at my medical weight loss center. So I call Christian Rojas Duran, ADT rep who had arranged the ADT monitoring system at my house August 2014. I asked to return to ADT and upgrade the equipment. On 4÷13÷2015 I signed my contract and on 4÷14÷15 the new upgraded system was installed.
Alarm Force arranged for thetechnician CHEATB to remove their equipment on Thursday 4÷27÷15. If was during the removal of their equipment that CHEAT, the technician who had done the initial installation on 3÷10÷15, informed me that ADT motion detectors were in the same place as the ALARM FORCE motion detectors. He asked me if the ADT technician had given to me. I said no. Hence the Alarm Force motion detectors were removed from my premises WITHOUT MY PERMISSION. THIS IS THEFT.
I immediately called Christian Rojas, and emailed him a scanned copy of the WORK ORDER NO: SR#-2 234 555 showing that it was documented that the ALARM FORCE motion detectors were missing.
On 4÷27÷2015 I emailed Christian Rojas from ADT three times. No response. On ⁴⁄₂₈ I emailed him threes times. On Wed ⁴⁄₂₉ Christian Rojas called me stating he was trying to locate the motion detectors and who’ll call me back the same day. I received no call back. On Tuesday 5÷5÷15 I emailed him twice, texted him twice and left him a voicemail voicing my displeasure with his poor customer service. Why should a busy physician have to be chasing a young unprofessional ADT rep to return 2 motion detectors that were removed from my property without my knowledge or consent? This is theft. Then I get a call back from Mr. Rojas who promises to drop off the motion detectors which he did yesterday 5÷6÷15 at 2:30 pm. The detectors has the letters DSC on them. I has suspicious of this so I took a picture of them and emailed Junaid of ALARM FORCE and cc’d Christian Rojas that the motion detectors were returned by ADT.
Then 5÷6÷15 I receive an email from Junaid ALARM FORCE stating that the motion detectors featured in the picture were not ALARM FORCE property and he was nice enough to include the picture of the ALARM FORCE motion detectors. I immediately call Christian, left a voicemail and forwarded him the email from Junaid ALARM FORCE. Can you believe that Christian Rojas calls me at 11:30 am on 5÷7÷15 to say that he has already done all he can do to help me. He did not offer any other solutions. He just insisted that he has everything he can do. I suggested that he call his manager, the CEO of ADT who have more authority. He did not offer to do so. So I said I would do so.
This matter could have been resolved very easily and quickly if the ADT rep did his job and returned the stolen motion detectors to me. Instead he insulted me and treated me in an unprofessional manner. All I can say is «for shame Christian». This would cover the installation where the motion detectors were illegally removed from my premises and a few months of monitoring.
The next step is to file a police report.