All My Sons Moving & Storage of Orlando

I have used all my sons in the past and had a great experience, my last move however, was the worst. The Orlando office is very unprofessional. Ambrose the manager does not do his job and doesn’t know the first thing about running a business. The movers were very rude to my wife and mother, they refused to listen to them and then refused to take all of our furniture and boxes to our new location. I ended up having to take off of work to go myself and retrieve the leftover items. The movers his stuff in closets so they wouldn’t have to take them. They left tape and trash all over the old residence. They severely damaged 5 pieces of furniture, then tried to hide the fact that they did it and refused to turn and place the items in the new rooms at the new house. They took 2 ½ hrs to drive to the new location that was 45min away. When we told Ambrose, he only took off 1 hr of time. They originally quoted us one fee and then charged another one. We paid over $ 800 to move a small 3 bedroom 3 bath townhome and we ended up moving a large portion of it ourselves and they damaged our property. We called and complained about the movers’ attitude and lack of respect and the fact that they damaged our property. He said he would call them in and talk to them one at a time and would call me back, it has now been 2 weeks and no word. When we called back a week later, like a robot he quoted the same speech as if he had no recollection he had already talked to us showing that he didn’t even make a note of it to start with. He stated things like this take time. I’ve worked in management, and I know the sooner you take care of a matter the better. The longer you wait the incident will slowly erase from your employees’ minds. When calling corporate, we received the same asinine responses. Saying they will contact us within 24 – 48 hrs and still no word. I wouldn’t trust this company to move a stack of old lumber to the dump. They are not professional and care nothing about their customers. Communication is key to a successful business and they lack that quality. DO NOT USE THEM! I sure won’t use them ever again.

I used «All my sons movers» a little under 2 years ago.
The branch was an Orlando branch but the move was in daytona.
I moved a one bedroom apartment (livingroom, bedroom and dining table) I did everything else like (kitchen, closet and bathroom) on my own later.
They arrived late, timed themselves as early as the time that was expected for them to arrive, then they worked really hard to to move out of the first place and did an awesome job there and took about an 1 – 1:30 h to move everything into the truck, once they arrived to the new location that’s 12 miles away, and saw that it was a nice and fancy place, they took more than their sweet time moving into it, it took FOUR MEN 6 hours to unload then they timed themselves on finishing the job later than when they actually finished. And because u pay them the full amount before they unload, I was forced to do nothing but call the company and complain.
We paid $ 1,100 without the tip for that short (12 mile) small (half a one bedroom apartment) move. And to «make me happy»! They refunded me $ 62 based on a little bit of the extra time that they charged us for, cause they said that «no way» they could refund for the full amount of the extra time that they claimed they worked.
After scratching all the walls, chipping pieces off the furniture, lying about amount of hours worked, then hanging out and enjoying themselves while they were timed and clocked in, 4 men!!! 7 hours of a miserable move! And a total loss for $ 1,100 + $ 200 tip that was paid before unloading. Am I confident to say that I will never work with them again and I advice u to use either «Two Men and a Truck» which is the best or «AAA inta-​move inc.» instead if you didn’t have enough time to book the first.

Best moving experience of my adult life! As a professional, I have moved over 10 times in the past 20 years. I’ve had a few «average» moves, but the majority of them have been nightmares. So when I decided to move from downtown Orlando to Heathrow, I dreaded to see what type of rude, lazy, and unprofessional movers I would get this time. Well I got none of the above. I got friendly, professional and efficient movers. Will and Kyle arrived on time with smiles on their faces and made me feel at ease. They assessed what I needed moved and answered all of my questions. They got straight to work and loaded the truck without taking any breaks. I never had to lift a finger. They were the fastest moving workers I have ever seen. Once my stuff was packed, they headed to Heathrow and were waiting in front of my apartment ready to unpack. Even though my new place was on the third floor, they didn’t complain once. Best of all none of my furniture was damaged or even scratched. In no time at all my furniture was assembled and all of the boxes were stacked neatly in my apartment. My only negative comment is I think they moving services are higher than some of the other moving companies. Although, if I would have went for a cheaper company I’d probably have damaged items or would still be waiting for my items to arrive. Great job! I highly recommend All My Sons Moving. They gave me two of the best movers ever.

–1 Rating– The moving team is Great — Professional and polite.
I should have listened to the reviews. BEWARE!!! The will overcharge and tell you it is base on time.
Apparently they do this all the time WARNING.WARNING.WARNING
DO NOT HIRE THIS COMPANY. They don’t not give you all the charges up front and they always over charge you for the time.
I WILL NEVER USE THEM AGAIN !

Absolutely Not. Piss poor customer service. I should have known better from the first phone call where they couldn’t even connect me to a live operator because no one was anywhere to be found. Then I called and emailed Chad a few times to set up an appointment… no call back. Then I call and talk to Joey. We set up a time for an estimator to come to my place for an estimate. I leave work early to come home to be here to meet with the estimator and he doesn’t show up. He doesn’t call. Then I call Joey and he tells me, «Oh the estimator had to leave early because of a family issue». Ahh… the old family issue. Well, no one called me to tell me. Then I said that well, I guess I’ll use another company… Joey’s response? «OK. sorry.» WOW!!! I think that I am going to need to call the owner of this company… I’m all fired up. DO NOT use them. DO NOT.

First fun fact: All My Sons makes you cover the 3. X% fee to pay with a credit card. Welcome to the 21^st century All My Sons, most people pay with credit cards and it’s your responsibility to factor that into your finances before charging the customer. *** THIS IS ILLEGAL IN FLORIDA ***
Now on to the rest of the review, All My Sons is just like any other moving company, expect to be screwed over. They’ll give you a rate ahead of time, then when the movers show up and you sign all the paperwork you’ll see the 12% fuel surcharge. At that point, what do you do? Reschedule the move? No, you’re stuck with paying an extra 12% on top of your quoted rate. They actually make a point to highlight the fuel surcharge on the page so you can’t claim you missed it, but you will NOT hear about this charge until the movers are inside your home, ready to go.
Also, if you’re planning a very short/​quick move like I was (only took 1 hour to move a few blocks), they’ll play with words when explaining minimum charges. They say it’s a 2 hour minimum charge, including 1 hour for the pre/​post move travel time. In my mind, if I only take an hour, I also get charged the 1 hour pre/​post time. So it’s 2 hours total charge, correct? Sorry, incorrect. Again, after they’re at your new place waiting for you to sign the paperwork, they spring it on you that the 1 hour pre/​post time is an addition to the 2 hour minimum charge. «2 hour minimum charge» means you’ll be billed for 2 hours, plain and simple.
After discussing this with the General Manager of the company, Chad. Expect backlash as he is not polite at all. To quote, the conversation ended with «I don’t need you to tell me how to sell my product.»
Sincerely,
Max Miller
Paid an ADDITIONAL 78% on top of what was quoted to use All My Sons on December 19, 2015.
One last closing comment, in preparation for All My Sons boilerplate response to a bad rating on here, don’t bother replying just telling me to please call customer service. You have my number. If you want to entertain fixing the issue, some one other than Chad is free to call.

I am supposed to being moved on Friday. I was supposed to get a call two days before have tried reaching All My Sons and continue to get a recording from Chad stating I am NOT available at this time and no return call after repeatedly calling all day very frustrated and worried about this company. I will update you within 2 days!

From the first call to schedule my move to the last wave from Otis and Joshua as they drove away this was a quality move! I always knew what was going on before, during and at the end of the move. They team proactively contacted me each step of the way and were actually early at pick up and delivery. Everything arrived in perfect condition. All items had been carefully wrapped and packed on a clean and well organized truck. Otis and Joshua placed everything exactly where I wanted it and moved other items inside my house to make room for the new arrivals. The charged were just as explained and the worked efficiently and quickly all while taking excellent care of my items. I highly recommend this team. They welcome you to their family when you book with them and I felt like that the entire time!

After thier comment to scrutinize to improve service, Ambrose has not returned my calls. We r now in the storage area another month $ 250/​mo) & our apt ($ 2,000/mo) & have a mortgage nv of this company… not to mention the hidden & over charges. We will be hiring an attorney. Glad to see there is plenty of others to support our case.

I’m second motioning the 0 stars…
Really!!! I call to have something of mine moved from one town to the next and after a 5 min hold I was told their min was $ 434 dollars… LMFAO! REALLY???

All My Sons Movers made me feel like they were the Guardian Angels of my things. Eddie and Otis cared for my belongings as if they were their own. They were professional, did not waste any time, and I didn’t have one thing damaged or broken. It was like poof-​here it is. If I told them a request on something-​I never had to repeat myself and it was done. They drive up in a nice clean, huge, well kept truck, they are amazingly strong and it made it seem like it was no problem-​in the middle of what you felt like would be hurendous. I truly can’t say enough and just leave it up to them because they know what they are doing with each and every thing they move for you.
I became aware I could trust them to take care of it and they did with a smile and it compelled me to write this, they did such a great job and I am very happy.
I recommend this company in a heart beat! Thank you All My Sons!
Kathy Mawer-​Debary Florida

This is a 0 star review for the comapny. So let me start by saying the 2 movers that showed up we great. They we nice and fast.
So let me move on to the comapny.WARNING.WARNING.WARNING
DO NOT HIRE THIS COMPANY. They don’t not give you all the charges up front and the way over charge you for the time.
Let me start by stating that this was the third company i called for a move. The previous 2 were booked all weekend. Now I know why this company had availability. no one would want to book them after what I just want through. When I called to book them. They told me it’s a 3 hour minimum.1 hour for travel, 1 hour to load and 1 hour to unload at $ 119 an hour. Every hour will cost me 119 for any additional hours and will be broken up in 15 minute intervals. That’s it… keep it simple
Well after our movers were finished in 3 hours and 15 minutes. My bill was $ 700!
They told us they would be at my house betwen 8 – 9 am. they called me at 8:05 and told me they were running a little behing​.ok​.no big deal. well 2 hours went by and we called them to find when they would be arriving so we can move some stuff in the mean time. i was told about 45 minutes… well 2.5 more hours later (total of 4.5 hours late).they finally show up. With no phone call saying they were on the way like what was suppose to happen. They started at 12:30pm!
Then they did NOT tell me about the 12% fuel charge when I originally book. AND the 3% credit card charge for using a credit card. i would have paid cash. .
So I talk to the manager and the said they would adjust it $ 89 less b/​c it didn’t take 5 hours.
Called to talk to the manager because the math did not make sense to me and they told me that it 3 hours plus an hour of travel time so they were charging me 4 hours and 15 min plus 12% and the 3%.I get off the phone irritated but I wanted the movers to leave so I signed the paper work so they can move on to the next job that they were already late for!
After they left. I called the company again and they refuse to refund me the extra hour of travel they charged me! They started at 12:30 and left at 3:45! And they are refunding me only $ 89! So they are charging me an extra $ 119 (double charge for travel b/​c it was quoted in my minimum of 3 hours of work they require).so they said they are not moving on price of the $ 611! When I was expected it to be around $ 400 for the 3 hour minimum. It took 3 hours. So I met the minimum
So summary! I was expected to pay about $ 400 for 3 hours that included 1 hour of travel, 1 hour to load and 1 hour to unload. what really happened was i was double charged for travel time (an extra $ 119), charged 12% fuel cost, 3% credit card surcharge (which never mentioned in the original booking/​quote) totaling $ 611 and movers that showed up 4.5 hours late. and lastly manager/​owner was does not care that he does dirty business
Corporate will be getting a phone call and so will my credit card company for disputing $ 119 of that $ 611! NEVER AGAIN. and you have been warned about this shitty company!

We had a highly unprofessional service provided to us by the two movers and their general lack of wanting to do their job.
When moving out of our previous address they some how made a hole in one of our doors in our condo by moving out my desks. They pointed it out and admitted to it but did not provide a solution to the problem they created. That is a rental unit now for me and I need to rent it out immediately however, with a hole in the guest room door, it does not look properly maintained.
In addition to that I marked a few boxes very fragile because it contained dishes and platters that were wedding gifts and that were highly treasured by my husband and I. While unpacking this week there were several dish sets and platters that were broken. I packed those boxes and items with newspaper and bubble wrap in some. There is not way those dishes and platters could have been broken if treated as fragile boxes. When my husband and friends moved us prior to this move we did not have a single thing broken. Also, the way they moved our furniture and put the pieces right side up, warped some of my furniture and BROKE our 42 inch plasma TV.
In addition to damage to our rental unit, warped furniture and several broken dishes, the movers left a black and mild cigarette in my front porch window sill.
Lastly, after paying our $ 1200 bill, one of the movers had the audacity to ask my husband for a tip. Not only did they not do their job properly but we paid a $ 1200 bill, and we just bought a new house! We should not have been expected to tip! Even though we felt obligated to give him $ 20 (and we did), we did not think we had to.

The Good: The guys who actually showed up to perform the move were phenomenal. They took great pride in making sure they were respectful of our time and our possessions. I believe their names were Will and Johnathon.
The Bad: Everyone at the Orlando office. Two days before my move, I was quoted a move time between 12 – 3 by either Joey or Chad (can’t remember who). We busted our butt’s to be done by 12 on Friday (had to take an entire day off of work). 3pm rolls around and I haven’t heard from anyone at All My Sons. I decide that I should give them a call and get an update. I spoke with Joey at first and he said the truck had been delayed this morning and he couldn’t give me an approximate time of arrival. He said, «as soon as we hear something, we will let you know».
4pm rolls around, still no word from them, so I call back and speak to Chad. Chad said that the first job was delayed due to some problems the first people had during their closing. Apparently, the truck sat in the driveway for a few hours. Chad said he was sorry and told me that he would call me as soon as he heard something.
4:30, i get a call saying the truck had just finished up their first job, and would be on their way to my apartment. I asked where it was coming from thinking it would be about 15 minutes away… NOPE — all the way from AVALON PARK. The truck didn’t show up until 5:30 pm.
I am assuming Joey is the manager of the Orlando office for All My Sons, but he is not a great representation of the men in the field who are doing the dirty work. All I wanted was some clear communicaiton. Not once did they call me to let me know that the movers were delayed. I had to call them EVERYTIME to get an update. That is a poor way to conduct business. When I brought that up, Joey blamed it on the dispatcher saying it was his job to call me to update me. No responsibility and displacing the blame.
One more thing: the whole 12% fuel surcharge is outrageous. They «fail» to mention that during the initial consultation… how convenient.
The only reason I give them two stars is because the movers actually did a great job.

The movers showed up and were obviously not happy to be at work. They complained about the most convenient loading location and that the only other loading location was in use. After directing the groups at the second location to make room for my movers, my guys just kind of stood there w/​this clueless look on their faces. «Clocks ticking right?», I said. They walked off in the direction of the truck and I went upstairs to move a few small things to my car.
30 minutes passed and I had loaded my entire car full. They hadn’t move a single thing. That’s when their office called me and told me that the movers had returned from the job because they didn’t like the parking options. That’s right, the movers had just left w/​out saying a word to me!!!
I ended up renting a UHaul and some friends came over to help me finish the move.
Do yourself a favor. Avoid this company at all cost or risk having to move all of your stuff yourself!

TERRIBLE TERRIBLE TERRIBLE. I’ve used half a dozen different moving companies and this is by far the worst experience. I wanted to use one of the companies from before, but it was last minute and they were the only ones with availability… and now I see why.
They said that they only except cash and cards, but failed to tell me that it’s a 3% surcharge for cards. So I went to the ATM to get cash, and when i went to give it to the mover he said that he didn’t have change.
We had a large couch that needed to go up to a second story, and it was the only reason I hired movers. I knew the couch would fit up there because it was already on the second floor. The guys charged me for 3 ½ hours. As soon as the 3 ½ hour mark hit they dropped the couch where it was and told me to call the manager because «they weren’t working 1 minute off the clock.» I called Todd (who’d been very rude all day) and he told me that there was nothing they could do, and that they had worked an extra 15 minutes off the clock. When I said that they stopped the second the 3 ½ hours, he called me some 4 letter words and hung up on me, and the movers were already gone. We had to rent a truck (it was already 7) and haul it back to where it came from. I paid them $ 486, and they moved one desk and an ottoman upstairs and just threw it into the room.
Between the workers and especially Todd, I’d say it’s one of the worst consumer experiences I’ve had. I tried to complain to corporate, but they only have a Feedback page and you need a customer ID to log in, which I never received.

Movers were just okay, they let a $ 200 picture slip off back of moving truck, no problem I call thier Insurance company as instructed (We Care Claims Management) LoL Had us jump hoops for two months when they realize I was not going to give up they send me a settlement letter offering me $ 20.00 I really feel insulted I did not sign because that binded me from not telling you about this. Good luck if they break something of yours that means anything to you.

Just want to add this. After posting this on Unilocal, someone from the corporate office called and refunded the gas fee that I was charged and apologized for it. I appreciate that.

Not very pleased and will not use again. I was scheduled to be moved on a Friday between 11am-​1pm was my time frame. I took the Friday off. 1pm came and no movers and no call. I called to inquire and was told the previous client wasn’t ready and the crew was waiting. Also said no other crews were available. Wasted a day and could have gone to work. I understand the issue but a call would have been nice. Their solution to send the crew first thing in morning and they would add a 3^rd guy at no cost, but they have a 3 hr minimum. So what’s the point. 2 guys would have done it in 3 hrs as well. Won’t use them again

i agree with michael… when i was moving my storage to my new home i gave the the number of exact boxes and the various sizes of each… in addition to sending them an image of my unit with its belongs all nicely packed in their boxes. there were no large items just boxes. i made a deposit and was quoted a fair price over the phone. my biggest mistake was not getting it in writing, however they said it was a flat rate. when the driver showed up he quoted me a whole different price close to $ 500 dollars more than the agreed upon price. i contacted the company but they acted like they had no idea of what i was talking about! of course i didn’t let the drive load my belongings and when i tried to get my deposit back they laughed in my face and told me it was theirs to keep since i canceled! my recommendation, DON’T USE THEM! your better off doing it your self! or find a company that a friend used in the past! this was a lesson learned!