Apple Scooter

I rented a scooter for my mother for our 8 day trip to Disney World. She is not very mobile on the best of days so a scooter was a must for a place like WDW. I know there have been bad reviews of this place. Our experience with the scooters themselves wasn’t perfect either, but this is a company dealing with mobility devices that get heavy usage. They aren’t going to be in pristine condition. The scooters we used (we had to use two different scooters as the first one died completely after only one hour after having a full nights charge) were showing pretty apparent signs of wear, but we weren’t so concerned about looks. We just wanted them to hold a charge for a full day at the parks as advertised. To Apple Scooters credit they had someone to our resort immediately. They brought a replacement with an upgraded chair, which my mother greatly appreciated! We found the company very responsive and easy to work with.
The scooters themselves are little difficult to get the hang of initially. They don’t have breaks. You just let go of the throttle. This leads to pretty abrupt starts and stops. You also have to turn a dial on the control panel to increase or decrease the top speed. It’s not a super smooth driving experience to say the least. When you have Disney level crowds and people who very rudely step in front of scooters and/​or stop short without checking around them it can lead to some harrowing moments for the driver. My mom was a nervous wreck most of the time. This is not the fault of the company however. It’s the fault of whomever designed the scooters. Also, the bigger of the two «transportable» scooters is hardly an easy 123 dismantle and get it into the vehicle situation. That scooter is unbelievably heavy. I couldn’t lift the base off the ground. I couldn’t even budge it a little bit and lift it up slightly. My husband struggled to lift it and he is a very fit guy. He had to come up with a system of getting the lighter half up on the ledge of our vehicle so he could lift the rest inside. Be aware of this when choosing a scooter. The more expensive of the two vehicle friendly scooters is exceedingly heavy.
The last day of our trip the scooter started to give up. After a full night of charge, again it started to die on us after less than hour. We had to plug it in (Just outside the door of merchants of venus in Magic Kingdom in case anyone needs that info! The Stitch ride side!). Even after a long plug in session we had to push a bit to keep it moving. We finally made it to he monorail and then to our car. Then we dropped it at Bell Services and that was that.
Overall our experience was good. We had a problem and Apple Scooter was very responsive and we had a new scooter within minutes of the call and it lasted us the rest of our vacation until the end. I would definitely use Apple Scooter again.

THEY REFUSED TO REFUND MY MONEY! Apple Scooter gave me bad equipment and didn’t deliver on their promise of getting me a new scooter the next day. Instead, they promised a refund and three months later, I can’t reach these people to give me my refund. I dispute the charges on my credit card and they lied to my credit card saying that they gave me good equipment. I will sue if necessary!

Can’t express how pleased I am with Apple and one of their drivers Joe. The scooter has been a great help to my 77 yr old mother. Great size and easy to maneuver and the prices are great. On the 3^rd day there was an issue with the battery. Called the. ain number. He has a driver, Joe call me right back. He met us inside the fantasmic show in under 10 minutes and had us all fixed up. I will be telling everyone in the DVC and all our friends to definitely go with Apple.

I wish I would have read the reviews before renting from them. My first stroller was not clean like they said and it didn’t fold up when I needed it to but did collapse when my kids were in it. I called and they met me with a different stroller and that one was worse than the first. It was in a bag that showed they pretended to clean it but it was not. It had chocolate in the seat and glitter all over it. While this one did not collapse with my kid in it it was impossible to close when I needed to get on the buses. I called to complain and left a message with the answering machine and no one called me back. Just a horrible experience. I will be calling my credit card company to fight the charge and never using them again!

These people are the worst! We rented a scooter from them for my husband who has a condition that he cannot walk, thus scooter just left us stranded in the middle of Disney Springs super far from the Bus loading zone where we needed to go to get back to our resort. Nevermind that the display said 2 seconds before it died that it had a full charge. I mean completely charged and then suddenly stops. We noticed the scooter had an issue at Animal Kingdom when my husband turned on the key and the display said it was fully charged but the scooter refused to move… he would have to turn it off and on a few times before it would go. This scooter also looks like it’s been to hell and back, the seat is all torn the handles are missing chunks of rubber and it’s all scratched up. This particular scooter is BLUE and has the number 166 written on it on the column. So of course, we were stranded at Disney Springs and we are calling them and no one answers, the call rolls over to a mailbox which the voice-​mail is NOT set up to take messages much rather asks you to log in if you have a voice-​mail on the system. These people are horrible. This is NOT the service I paid for. I will be calling them in the morning to ask for a full refund. They are NOT reliable and I cannot trust that they will bring us a fully functional scooter. Such a shame. I will also be filing a complaint with the better business bureau next. This is NOT ACCEPTABLE.

DO NOT RENT FROM APPLE SCOOTER/​STROLLER! DISGUSTING, HORRIBLE CUSTOMER SERVICE, STAY AWAY FROM THEM! When we arrived at our hotel I went to look for the stroller and was shocked at what I found. My first initial complaint was that there was no parent organizer, i had called requesting one when I first reserved it and the person I spoke to said that they were included. Then I take a closer look and see the stroller was disgusting, now I didn’t expect new, but giving that they advertise as laundered I expected clean. The stroller was still sticky from the previous child, there was crumbs still in the seating area. When I called to complain they said first that they do not have parent organizers, which is not what i was told. Then when I ask for a replacement I’m told I have to call the delivery person to see if he has any strollers left. Frustrated at this point finally get the person to do their job and call the delivery person. The delivery guy tells me that he could get me a stroller by that night, I needed it early the next day for a Disney breakfast reservation. The next day I go to get the new stroller and the same nasty stroller is there. I call again, multiple times, finally get a hold of someone and they inform me that my reservation was CANCELLED! Not once did i tell the guy to cancel my reservation. The guy on the phone is basically telling me «well too bad». I keep asking him if there is anything that can be done because I need the stroller and he keeps telling me «well I don’t know what to tell you». He was very rude and unhelpful. I finally told him to refund my money and hung up. I had to call a different company for a stroller. I also ended up having to call apple stroller back because they never refunded my money. It took THREE phone calls and almost TWO weeks to finally get my money back. STAY AWAY FROM APPLE STROLLER!

When someone suggested that I get a stroller for my five year old at Disney World, I looked at them like they were crazy. Then, I did some googling and realized that we walk at least 5 miles a day during our vacation. She’s a city kid, but that seemed like borderline child abuse. Enter: Apple Scooter!
There are other companies that rent and deliver to Disney Resort guests, but this has to be the cheapest option. For $ 5 a day we got an INSURED city mini stroller. It’s $ 10 delivery round trip, but it’s more than worth it considering that the next cheapest option from a competitor was $ 15 a day PLUS shipping PLUS more money each day for insurance. I ordered the night before and it was waiting for us at the bell service area of our resort when we arrived. When we checked out, we just left the stroller there. Pick up and delivery took less than a minute each time.
The stroller wasn’t exactly new. They say they launder them after every rental. It was definitely clean, albeit the fabric was worn in some places. I couldn’t care less about how it looked. Functionality-wise…I used to own this exact model back in the day and this one had a few issues unfolding. It did everything else it needed to do: the wheels moved, the seat didn’t collapse, and it folded up in time to hop on a bus to and from the parks.
She was a tad large, and at times it seemed more like I was pushing around a wheelbarrow, but we were able to zip around that park all day long. Seriously, all day long. We got there at 8 and left at midnight each night. I’m happy.

Don’t rent from here !! Rented a double stroller & wheelchair for week at Disney. Stroller was falling apart– buckle to safely secure child on one side was broken. Wheelchair was bent on one side towards seat not allowing for any sort of comfort while sitting in seat. Upon returning rentals when we were asked how it went and explained we were told you should have called we would have brought you a new one a slight detail that was not given upon picking up rentals. We were also told you get what you get it’s used equipment. Rude people who obviously don’t know anything about customer service.

We have rented from Apple Scooters a few times for my father-​in-​law — before his knee replacement and after. We have never had an issue — it’s been great! Before we ever rented from them I checked out all the company’s and even asked people in the parks how happy — or not they were with their scooter. Apple reviews were the best, and it seemed like their scooters were not as beat up as some of the others. I would highly recommend them to anyone — if something does come up just call them — they are close by — and they will replace the scooter — I did ask about that… what if…
Luckily our scooter has always been fine! Keep up the good work!

Apple Scooter, also known as Orlando Scooter Rental, were more than helpful. I made the reservation a couple of months in advance and called to confirm a couple of weeks before our actual trip. Then I changed the rental dates slightly, but they were very accommodating. When I was running late (stuck in traffic on I-​95) and hadn’t showed up by closing time on the day I was to pick it up, they called me to arrange for me to pick it up first thing the next morning. The scooter was charged and ready, and it was very easy to break down to put in the back of our vehicle. We had no problem with the battery life, but if we had, a dedicated tech was in the parks and would be dispatched to assist if we had any trouble. They made it possible for my family to take my mom to the Magic Kingdom for her 71^st birthday.