Avalon Property Management

This property management has some of the rudest, unprofessional, and useless staff working there. One particular employee speaks in a very condescending manner. How does this management company continue to keep individuals like this employed there, who have to deal with the public. Orlando, Florida has become a melting pot. There are all kinds of people moving to this state everyday. People should be treated with dignity and respect regardless of age and ethnic background. To the one employee there who is always kind and polite, thank you.

Don’t ever get persuaded into doing business with this company. They are a bunch of cons! I will not be associating myself in the future with them nor will I ever recommend them to anyone. The owner is arrogant, self centered and certainly DONT know how to run her business. If you are renting please stay away from them at all costs, better still run far away. Disgusted.

I would give this company zero stars but I have to give them one for the rating. Our daughters found a condo that they rented from them. They were zero help with maintenance. When the a/​c went out during one of the hottest days, They took almost a week to fix it. The front door handle came off and they could only go out through the back door for several weeks due to them not fixing it.
We also saw the way they treat the owners, which is not any better. We have a condo which we had Avalon management list for rent for us. The builder, who is there everyday told us he had never once seen them show the condo. He showed our condo to a couple who were interested and they rented it. Avalon management had nothing to do with it! They had no problem taking their $ 1700 commission from it however. Thank goodness we didn’t sign up for them to manage it, but only rent it!
When my daughters moved out, we decided to make sure they got their deposit back, so my whole family spent 2 days cleaning everything so that they couldn’t find anything wrong or have any reason to not give the deposit back. They refused to do a move out walk-​through with my daughter and a month later sent a check minus 900 dollars. They charged a $ 190 cleaning fee! We had steam cleaned all the carpeting thoroughly and they charged close to a $ 200 carpet cleaning fee. They already had a $ 250 non-​refundable pet deposit but charged a «ozone treatment» fee of close to $ 200. They charged like a lawyer for tiny little things. Here’s an example: The smoke detectors were going off on their own, so we took them off and laid them on the spotlessly clean counter. They charged $ 5.00 each to put them back on which took all of 1 minute each. The cheap blinds in the window (around $ 10.00 at Walmart) had cracked off with normal wear and tear on two of the windows. They charged $ 60.00 each to replace them. I would never ever use this company again, and see that a few new property management places have opened in Avalon. I can only say that they could not be worse than Avalon Property Management, so I would go anywhere else first!

I am a renter with Avalon Management since October 2013. They have been wonderful, answering my 50 million questions during leasing, easy payment options, and maintenance submissions. My AC went out recently (one of the hottest weeks of the summer) and next day they had someone come out and fix it. Have been blessedly cool ever since. They even sent out a followup email to check with me to see how its been going. I’m looking forward to renewing my lease with them next year.

Avoid this company at all costs! There are other more professional, respectful companies that you can deal with in the Orlando area. I enlisted the help of Avalon Management to lease my home before moving across country. Approaching the date of me leaving, one of their employees came over to take pictures. My tenants were moving in Aug 1^st and I was leaving the property the morning of the 31^st since I didn’t have anywhere else to go. Though we had everything removed but a few things in the garage and a little bit in the fridge, we still had about a week to be out. This came up in conversation and she said… «the tenants are moving in on the 31^st». I told her the lease started the 1^st and no one had contacted me about this change in plans either verbally or in writing. She told me they didn’t have to (??) which is not true at all and basically said I had no choice but to be out of my own home. Legally they can’t just have people move into my home whenever they feel like it. That is the reason for a lease contract. If anything happened on the 31^st, I would have been held liable but they didn’t care. She also started being extremely rude about the fact that there were still things in the garage and fridge. I ended up getting a little tearful b/​c of the stress she was putting on me during that visit but she left without bothering to acknowledge it. I later called and the owner, Angela, who is the most unprofessional person I have encountered in my life and didn’t give me the time of day until THREE days later, told me I caused her employee to cry (which was B. S… it was the other way around) and called me «vindictive» for staying in my home until the 31^st. I tried to meet with her in person multiple times during that week and she simply would not make time to schedule an appointment with me. She was horrible and it killed me to keep working with them but I had no choice… I was leaving and didn’t have time to find another company. Moving across country is enough to deal with in itself. It was hard to bite my tongue for this long but now we are no longer working with them. There is actually even more to the story but I feel like only the bullet points of what happened really matter at this point. I worked in real estate myself for several years and have never come across anything like this. They do not value their clients or understand that they have been hired to assist the person leasing a home. They treat you as if they just became your boss and owe you zero respect or customer service. They are not a company to waste your time with and I am just giving you the heads up to be wary of this team.