Coco Key Hotel & Water Resort

The blonde foreign worker up at the lobby here was one of the most incompetent workers I’ve witnessed. I came super early in the morning around 5:30 am and asked for an early check-​in. The male worker informed me I would be helped in half an hour when their business hours started. The blonde didn’t know how to turn the printer on (she thought it was broken) and she didn’t know how to explain the price breakdown of my hotel stay for me. She quoted one price and then showed me a receipt that had a different price. When I asked her why it was different she basically just said that it just was. When there was a fee on the document I wanted to inquire about, she couldn’t explain it and didn’t ask anyone for help. We had to hop over to three different computers because she kept thinking every printer wasn’t functioning when in fact all of them were. She couldn’t explain the tax and the resort fee to me and couldn’t differentiate between what they would charge me vs. what I would get charged thru a third party hotels website or what I had been charged already. She eventually asked another worker who explained the fee and told me to ignore one of the fees written on the receipt. Ignore it?! I’m supposed to sign the document giving consent that I understand and accept the fee and she told me just to pretend it wasn’t there.
Outside of that, the hotel itself is alright. It offers a shuttle to universal studios which was why I chose the place. They also sell tickets to the park inside the lobby. The shuttle takes a while to get to the destination because it stops to pickup other folks at other hotels. The hotel also offers a water park for kids. The hotel room was a bit dark and didn’t offer too many outlets. You cannot turn the ac on unless the door is fully closed. They brought us a rollaway cot which was helpful.

This is one of the best hotels I have stayed at. Very clean, friendly staff, restaurant is great! Highly recommend

Upon arrival, there were no hiccups when checking in with Guest Services. Assumed there would be some issues because booked from Travelocity, but no problems. I the room was clean, lots of room to put luggage and ect. Separate powder room next to the bathroom. We went in Feb, and there was no problems with bugs. The plugs jammed behind the bed bothered me a bit. Our kids enjoyed the arcade and pool outside. The indoor water area was too cold to try again the kids said. They had the parking lot lit up, but was a bit worried by the sign beside the door, saying to shut door, lock it and never let strangers in. They must have had break ins. Nice waterfall hut tub and outdoor pool. The whole family enjoyed it.

OMG! what a trash bucket. There were weaves floating in the pool! how gross. My little girl told her friend that she needs to go to the bathroom and the dude next to her said why leave do it here! omg how gross!!! it look like a cockroach motel from outside. The thermometer on the wall just fell off the wall when we tried to lower the temperature,

Never again will I stay or recommend this hotel. As soon as you walk down the hallway to your room there this smell and it gets worse when you get in your room. The room is filthy, everything covered in dust and cob webs. The phone didn’t work, the toilet was clogged, there was mold everywhere in the bathroom. When we took a shower the water didn’t drain so the next person took a shower standing in dirty water. There were 4 of us so you can imagine how high the water level got. The carpet had holes in it, and it was soggy like walking on wet towels. The fridge was on the floor (weird) and extension cords everywhere, which I felt unsafe with my kids. The AC sounded like a plain taking off.
Everynight I noticed cops everywhere outside, after doing some research I found out that there’s a lot of vehicle that get broken into because there are no cameras in the parking lot.

Well last night our car was broken into and at least 16 others. Orlando police said this has been an ongoing issue and they have told the hotel many times to install cameras in their parking lots. They still havent. If you’d like your window smashed and items stolen stay here because thats about all your going to get.

Let me tell you about this dump. I’m going to try to refrain from cursing-that’s how angry I am at this horrible, horrible place. First of all, it’s FILTHY. For the amount of money my mom paid to stay here with my kids, it shouldn’t smell like mold and-​Orlando humidity not being an excuse-​should be able to keep the room at less than 100% humidity.
That’s not even my main problem. Customer service is DEPLORABLE. I’m not sure if these people were taken off the streets and given jobs or what. My son left his iPad there on March 26. Here we are on April 2 and after a long week in Disney (at another hotel), we discovered that it may be missing at Coco Key. We are now FOUR HOURS into getting the runaround about where it is. My husband spent at least an hour on the phone, being told it would take 48 – 72 hours for a manager to check into it. Well, we’re leaving tomorrow to head back home. FINALLY, someone tells him that a manager has it on his desk and we can come get it. 3:40, we walk in and are told to hang on a manager has to go get it. 4:18 a manager comes out and tells us we have to wait 15 more minutes until the security guard who locked it up (thought it was on a desk?) gets back because he accidentally took the keys home. It’s not 4:49 and we’re still waiting. Not how we wanted to spend the last day of our vacation-​being lied to about what’s really going on here. If I could give this place zero stars and stand outside with a warning never to stay here, I would.
EDIT: at 5pm, it was «taken out of the safe». Funny enough, it had been powered off but was hot to the touch, like it had been sitting in someone’s car, not a safe. Still can’t get a straight story, but did get the iPad back. Crooks.

The only thing good about this place is the pool! Rooms are dirty and dusty. When i asked for them to clean my room all they did was change the sheets on the bed. The sink which was dirty with coffee stayed with the coffee stain. Hair balls on the floor were still on the floor when i got back. So the next day i left a note with all the things that needed to be cleaned! No one to pick up garbage or enough bags for garbage. Thank god i brought my own walmart grocery bags. The refrigerator pictured on the website is not the one you actually get its smaller! The security is good and the staff is friendly other than that the place is pretty gross. Would definitely not recommend to anyone!

This was absolutely the biggest disappointment during my trip to Disney … Room was dirty– tv was Broken — house phone didn’t work — children’s scheduled activities were not scheduled, not covered by a hotel employee. Way too many people for the size pools they had. Human hair (it was disgusting) was in the pools… The only positive thing was some of the staff (lifeguard) who were actually watching the pools and the kids. NEVER again. Coco the Bird scared 90% of the kids, too!

The bath tub drain in our room was chock full of hair. The drain cover was also broken. The buttons on the TV remote were very difficult to manipulate. The pool towels are the size of hand towels. They currently have no transportation to Disney or other parks.

Rooms were ok after we were able to get the rooms we asked for. 8 people and we were given 1 room instead of the two we reserved. Water slides opened at 11 and half weren’t operating. Were only given 4 wrist bands so enough for the kids and wouldn’t let the adults in to supervise. Overall not a great experience. There are definitely better options in the Orlando area.

If you don’t care about roaches in your room your could stay here. The people were very friendly and the pool area was awesome. Thought every thing was ok until we got into the roast infested musky room. Skip it.

Just. NO. If I could give this zero stars I would. Our room had a foul smell and we kept finding leftover garbage from the last guests. Vending machines empty, gift shop bare, towel service at the pools was non existent, on site restaurant food was bad, location on IDrive was bad. The only saving grace was that we had passes to Discovery Cove and Sea World so we didn’t spend any time there before we gave up and moved to a new hotel.

No no no
The room had Rouches aplenty, most lamps wouldn’t work and it smelled of bleach.
We were able to get a room change but doesn’t change the emotional scar of roaches in the fridge… The fridge!!! The pull out sofa was so uncomfortable the floor seemed a better option… If not for the roaches previously mentioned m
Also the Krispy Kreme fridge in the gift shop had no Krispy kremers in it.
All around disappointed

Omg Stay away! 1. They didn’t have our reservation that we paid for one month ago via Gogo 2. We paid for king bed they gave us a room with two full beds after they magically found our reservation after an hour 3. The shower is broken 4. TV broken. and the best for last. there was dried urine on toilet from previous guests. don’t say you weren’t warned!

Slides, Slides, Slides and the pool was heated! They have an arcade room and pizza hut right next to it. They even have a margaritaville! Room was spacious and parking was close to the room. Beds are ok. Only complaint would be that my room key didn’t work the first day, I went to the front desk to change it and the next day it stopped working again. Other than that Great Experience! Coming back soon!

I love this place I don’t understand why their were bad reviews the staff was really nice they have very thing. Now the food not good eatable but really not all that I my I stayed again I would go out and eat. Only plus is hey have pizza that is good and you can take it to the park love it. There section for babies is amazing my daughter is 12 and she loved it. The girl that checked me in even asked would you like to stay close to the water park or far? Which is amazing because the park is open really late so I can have a more quieter room my family likes to relax when it’s to relax they have a dunkin do units next door that was awesome. Unless your going to a Disney park there is no point in driving you can walk everywhere. Will definitely be coming back

Coco Key is a good family value stay. The rooms are a little dated but still comfortable. They have the typical shampoo, lotion, soap amenities, blow dryer, iron, safe, and a tiny refrigerator. We have a 3 year old that loved playing in the water park which is a nice option to do when going to Orlando for Disney. You can spend at least one day relaxing at Coco Key while the kids play. Overall we enjoyed our stay.

Room is nice and clean. One thing is arcade is hell of expensive. Overall is ok for some getaway weekend.

I like this hotel. I was a little worried about all the reviews I read but decided to go ahead and get the room anyways.
First the room we stayed in didn’t have any bugs. We checked closely before we brought in our bags. Order the sheets and the mattres.
Second the staff was very accommodating and even upgraded or room because they had an opening.
The water park is great for kids up to ten years old.
The food was OK.
My only issue was the hours that the watermark was open. 11 to 7.
I’m not sure why people were trying to down them but either they had unrealistic expectations or they work for some other resort in the area that caters to kids.

Ok, booked by Southwest Airlines back in June for our trip to Disney, as soon as I pulled up it had the appearance of a place that working girls might stay. Already paid for most our days would be spent at Disney universal or their water park… bzzzz boy was I wrong, we flew in Sunday and went home on a Friday, as soon as we check in we are told the water park is only open Friday Saturday Sunday. Ouch, kinda takes the sails out of you when we are paying for a water park/​resort and getting a swimming pool and hot tub. (Which was nice minus all the bugs floating in pool daily) only at the end of Thursday do I realize that the water park is open on Thursdays because the coco keys bird is walking around the pool area. But to late of course, park was closing in 15 minutes oh well, a wasted day for water, if we would of known we would of hit all the water slides. It was in high 80s all week with a couple times hitting above 90.
Hotel room was meh, just ok. Had absolutely 0 reception in rooms. If people watching my dog had an emergency they couldn’t get a hold of me. Until I left room, here’s another thing that bugged me, security guards walks around at night sniffing the doors looking for smokers ($ 250 fine if caught smoking in rooms) kinda weird, never saw that til i stayed here. Seems as though something is wrong with their power too, left my cell phone on charge all night. Got 82% when I woke up at 6am. Shower heads have no pressure. Love the safe and the dresser and all the lighting in the room. Air conditioning is great once you figure out how to work it, couldn’t figure out how to set time on alarm clock. My daughter went peepee and clogged the toilet, I looked there was hardly any TP used.
Only reason this place wasn’t a 1* hotel is because everybody I encountered from housekeeping to the front desk was very helpful and friendly. Nice business center it’s in back of main lobby. I definitely will not stay here again, lack of communication (park days/​hours and cell reception) were my biggest quanders.

I would never return and I would warn you to avoid at all costs. This will honestly be a long read, but know that I am not complaining for complaining purposes. I have specific reasons why you should not stay here with your children. We arrived late and the front desk (Corey I believe), was sweet, nice and very friendly. We start walking to our rooms and the horrors begin. The hallways of building six (specified for a reason) are dilapidated and are not taken care of. The rugs, walls, and doors looked dirty and not maintained. I can overlook this as I am not expecting a hotel catering to children to maintain the exteriors on a 24 hour basis. We get to our room, my wife immediately notices that the luggage mat has wet gum on it, the dresser has a huge scuff mark and the walls and rugs are also dirty. I can semi understand the hallways, but why aren’t the rooms maintained? I told my wife, let’s just go get something to eat as it was late. We went downstairs to the tradewinds «restaurant». Pizza and wings were okay, not much to be desired. We go back to the rooms and I walk into the bathroom and the bath hook is hanging by a screw. With very minimal effort I was able to remove the hook from the door (was about to fall off). It was heavy enough hurt to anyone. A shelf in the shower was being held by a strip of glue (I have video of me moving the shelf fairly easily). I called front desk and was told someone would be right up… of course no one ever shows up.
Next morning, before I head downstairs to speak to the front desk… I’m greeted in the shower by a little critter friend. So aside being unsafe, this place now has ROACHES. So I head to complain to the front desk to speak to a manager, none was available. I speak to Ethan, a nice young man who was very accommodating and understanding. He explained a manager would soon be in, but I was heading out. He stated, evening manager Yosh, would be in later when I return. I handed the hook over to Tania who was incredibly sweet and explained she would have a manager and maintenance look into it.
When I returned from my day, I spoke to Yosh, who was aware of the hook issue and said the issue should have been fixed. I showed him the pictures if the little critter, the dresser’s scuff mark, the bathroom’s shelf and hook. He was easy to deal with and worked with me to appease me. He said that someone would be in the next following day to take care of the shelf as he was unaware of it (completely okay with me). He put some notes into the system to credit me for my hassles. Same night we called for extra towels… it’s 6 days later, and I am still waiting for those towels.
At this point, my growing frustrations are not worth calling front desk and or speaking to a manager… so I will now list them
Ice machine was not working, had to go a floor up.
Hallways would stay dirty for days. I saw the same paper and plastics in front of a door for two days, never cleaned.
On our fourth night we returned from the park, I laid down on the bed and saw a HUGE ROACH on the ceiling. I killed it myself (against my wife’s wishes), and took a picture of it next to the coco key TV chart to show that is what I found at THAT hotel.
I had two rooms (party of 6), the other room’s bathtub was clogged. I had to speak to front desk. They came to clear the clog, and left the entire bathroom a dirty mess. My parents needed to speak with front desk to clean the bathroom (even though the cleaning crew has pass the room). which leads too…
Us noticing that bathroom floors are NEVER cleaned.
Dirty sheets are not cleaned even if they are noticeably dirty. You have to specifically ask them to be cleaned (because they «conserve water»).
Now…for the reason why I mentioned the building #. You have to enter the main lobby and walk past several rooms before you get to the water park. All visible rooms/​hallways are well kept. Which leads me to believe, if you order directly from them, they take care of you, if you order through discount/​bundle sites (will not mention which), they pretty much say, your cheap, so you get cheap care.
Remember the shower shelf… six days later, shelf is still not fixed.
On my very last night, not one, but both key cards were de-​activated. They wanted to give me some excuse that cell phones and credits de-​activate these cards… but how can this happen to both cards, when my son was holding one, and he doesn’t have a cell phone or credit card.
Finally…last day just to be sure that I did get my credit I go to check out and of course… there were no notes in the system and I did not receive my credit. The front desk asked why I was receiving a credit… it took everything in me not yo say «because your hotel is crap»!
From HUGE ROACHES to dirty bathrooms, this hotel is disgusting and not safe for children. I do not see an option to upload pics, but if I find one later, I will glad to post.
I would not recommend this place at all. Avoid at all costs!

I must say the food here is very very good. Honestly I did have low expectations– being a water park.
Even better than the food were the prices and Service! Mgr took care of my allergy ridden toddler personally. Great service.
Andrew (front office mgr) at the arcades went out of his way and delivered it personally.
And being a water park– they are full of activities for the small, med, and lg kids. Great time.
Come visit!

This hotel/​motel is very misleading !!! Not for what we paid for. We opened the door to the room smelled digesting. Have a picture of mold all on the bathroom ceiling. Rooms and bed are very small. Not happy at all.

I read some pretty bad reviews on the hotel part of the Resort but decided to get a room anyway seeing it included the water park for 4 people, which also includes the day you check out so 2 water park days. The room provide a place to take a break from the water action. The room was actually clean and cool when we arrived.
By the time we got to the slides, a thunderstorm rolled and and everything closed for a couple hours so we wasted time in the arcade. The Arcade is not huge but not bad either. It has a good variety of games.
The kids thoroughly enjoyed the water slides and the two pools that also had water slides. At some points however there seemed to be a shortage of tubes for the Surfers Splash and Boomerango slides where you ended up standing in line to get a tube then another line for the slide. The line for Over the Falls was never really that long. Everyone loved the water giant pail on top of Parrots Perch that tipped over about every 5 minutes sending a gush of water down to the bottom.
Pay close attention to room billing. After I checked out, my credit card had 4 separate authorizations for the one night eating up over $ 800 on my credit card.
But, be that as it may, it was an overall good two days. One hotel night stay with water park days included before and after is a good deal. We’ll be back again before the summer’s gone.

Rooms are OK. They need to upgrade the sofa beds! I think my parents had one just like the one that was in my room! This is a hotel where you come and stay if you are going to Disney or near by attractions. The tiki bar and food courts are OK just like all the other restaurants around this area. Excellent for the kids though. and at the end that’s all that matters. There is another building with 5 floors.

H O R R I B L E … H O R R I B L E … H O R R I B L E. My first paragraph is a synopsis of my experience. Coco Key is a 1970’s era motel dump that got a face-​lift with a new million-​dollar water park. The place is dirty and smells. Most doors open to the parking lot or the pool deck. The water park was fun but wouldn’t stay there for any price. Both mattresses were badly stained. Mold in the shower. Pool smeared all over the door. Housekeeping «misplaced» a pair of our shoes too! H O R R I B L E … just don’t go there!
Bought online during spring break when everything else in the area was expensive or sold out. The price, reviews and photos were pretty good so we decided to check it out. We usually do stay in 4 – 5 star resorts but in fairness wanted to give Coco Key an unbiased assessment.
Our first experience was walking in and out of 4 buildings to get to our room. We walked from one offensive odor to another. Sewage, cigars, mold, vomit were all obvious. Most of the rooms open to the parking lot or onto to the actual pool deck. We were lucky and had been «upgraded to the penthouse building» said the front desk. LOL. The hallway to the penthouse was hot and musky.
The kids were ready to hit the pool so we dropped the bags in the room and went straight to the pool and slides. The water park was a lot of fun. Easily worth $ 15 per person by itself. There were several huge slides on which you use tubes. There was a play area good for toddlers and kids. Also a large pool great for everyone else. Resort? No. But cool water park, yes. The lifeguard were really on top of things to the point that they were making me uncomfortable a bit as they constantly scanned the water. But would rather that than watch kid drown. Several people bumped their heads on the slides and I got a quarter size piece of skin RIPPED OFF MY FOOT from the slide. but nothing serious to note.
The room was alright at first glance. The hotel is trying really hard to make everything LOOK clean. Actually being clean is another story. I checked the beds for bugs. Both mattresses were badly stained and unacceptable. Perhaps illegal. I found an obvious foot-​long smear of blood/​feces on bathroom door and adjoining door frame. Rather than packing up and leaving. which I should have demanded. I stopped by the front desk on the way to dinner and asked they re-​clean the room. They were very kind and responsive. The housekeeping manager has spoken to me and cleaned the room immediately. Upon our return we noted that they missed the feces/​blood on the door frame and also (mistakenly?) stole my wife’s shoes from the bathroom.
It was late and changing hotels wasn’t an immediate option. Decided to call it a night, so I thought. The AC decided to rumble at that point. Sounded like an airplane taking off in our room throughout the night. The bed was uncomfortable and I got very little if any sleep.
We decided to hit the road. Packed up. Asked for a manager. Showed him my foot, photos of the feces/​blood, stains on the bed, etc. Has a really great guy. Apologized. Said it was no problem if we left. Understood and didn’t fight me. And I appreciate that. We ended up moving to a nearby resort. It was an extra $ 75 per night but was well worth not worrying about contracting a DISEASE from the room.

Your kids may like this spot, but the adults… not so much. I HAD to stay at this, uh, «hotel» because of the group I traveled with. But as a normal practice, I do not do hotels with room doors open to the parking lot, and this place reinforced my belief. It’s just another outdoor, dump hotel but with a paint job. The kids will love the water park, but for the more discriminating traveler – the ones who don’t care for other people’s hair in the sink; the ones who don’t like rooms or halls with chipped paint; the ones who don’t like yellow stains on towels; the ones who don’t care for Redneck Randy smoking his cigarettes outside shirtless, you’re not going to like this spot! Spend a few extra dollars and stay at a more known national brand. This spot claims to have wifi, but the speed is just about as fast as my 1995 dial up service.
The best thing about this hotel was its gym. The two treadmills they have were both modern and in good condition, and they have a few free weights. If I graded them on their gym alone, they’d probably get 4 of 5 stars (there really shouldn’t be a Pepsi machine in a gym, folks!)
All things considered, I wouldn’t come back to this place unless I was forced to. The other sweet spot to this place is it’s next door to a Dunkin Donuts. So I didn’t have far to walk (maybe 20 yards) for my morning coffee.

I really enjoyed the Waterpark here. There was something for everyone and the hours were pretty good too.
This is a way to get more bang for your buck like a buy-​one get-​one-​free because you pay for the hotel and get to use the Waterpark instead of paying the extra money for Wet N Wild. If you are are a die-​hard Waterpark person then it will seem too small for you, but for most of us it definitely is good enough. I also liked that there was a big arcade on site too.
I would recommend that you eat off-​site though. I was majorly disappointed with their «Pizza Hit» which was like a knock-​off Pizza Hut.
The hotel rooms were decent and clean with a good size for large groups.