Dollar Car Rental

After shopping around, we decided on going with these folks. We booked online and at the time thought it was from their website. Fast forward to the vehicle pickup… We get in and I give them my confirmation number, she searches and tells me there’s nothing in the system. She tells me because I JUST made the purchase that it’s not in the system yet. We sit around for an awkward 10 minutes and she tells me they still don’t have anything in the system. By this time we’re past my pickup time. I locate the confirmation email and discover I’ve booked for the wrong day;Booking found! She crunches some numbers then tells me my total due is DOUBLE what I was quoted! I explain to her that I’ve already paid most of the rental total online. She proceeds to tell me that she doesn’t know who I paid and that it must have been through some third party and maybe I was scammed. I’m perplexed because the website was dollar! A Co worker of hers thankfully chimed in and helped her discover her error of charging me for multiple days. She fixes the days and the price matched my expectations. After that little fiasco, the process was pretty seemless. Gave my John Hancock about 10 times, then received the vehicle. It was clean, had great gas mileage and all electronics functioned great. Drop off was quick and easy as well. Give em the mileage and you’re good to go.

HORRIBLE. First they had one person to handle the reservations and he was so jaded beyond belief. It took about 45 minutes to even get to the counter. Then when we got to parking garage the girl who was supposed to show us to our car said «We don’t have anymore economy, just take whatever» she didn’t even tell us which aisle to go down. We found one car (Last car on the aisle) and it had a dent in the front fender. When we went to find the woman to tell her of the dent she was gone and the dollar building was empty. It was the middle of the day and NO ONE was around! We basically just left with a car. When we returned it we told the attendant the dent was there. His exact words «Ok cool».
Fast forward to a month later, we get a bill for over 300 dollars. The company basically told us, «Too bad so sad»
Seriously the company is the worst! No wonder they only have 1 star.

Very first thing she said to me was «can’t you see how busy I am?»
Never renting dollar again.