Dunkin’ Donuts & Baskin-Robbins

I stopped in around 10am, they were short on doughnuts. Order 4 doughnuts and 4 drinks-​it took a while to get the drinks when no one was in line.

I have such a difficult time writing this review because the workers are always nice and friendly… HOWEVER, I’ve been here at least 30 times since they opened and they have not once gotten our order right.
One visit we received the wrong drinks (large hot white chocolate raspberry coffee with cream and sugar and a large iced coffee). We recorded the drinks but they were flipped (hot coffee, iced white choc rasp). We reordered at the window and received plain coffees. At this point we parked and went in and the third round was still wrong. We accepted our loss.
Today we ordered two breakfast items, one munchkin and two coffees. We received our drinks and were told to have a great day. We let them know we were still waiting on food and she asked us what we ordered. Then she came back and wanted to see our receipt because «he doesn’t see it on his screen.» Then she came back to tell us that they were out of regular bagels. Then she came back because they did have regular bagels, he was just saying they were out after mine. Then she tried to give us the next cars drinks. Then she handed us our two breakfast items and told us to have a great day. We had to remind her about the munchkin. Ha!
She was very nice and did apologize, but it’s seriously this way EVERY SINGLE TIME. I’ve never had this issue at any other locations so I’m not sure if their computer systems don’t work correctly or what.
Overall I will return to this location because it’s close to my house, but only when I’m not in a rush.

Who needs to review a Dunkin’ Donuts? It’s the same everywhere right? Sort of, but not. This place opened not super long ago (I guess there was one before that closed and then this Dunkin/​Baskin combo opened). The building is nice and they do have a drive thru (a nice touch since there are very few of these around this area). But they just can’t seem to get their stuff together. They are often out of donuts. Sometimes they overcook them. The ice cream side is a joke… they are missing ice cream, some of it is freezer burned, the staff rarely know what you are asking for or how to make it or scoop it, they are out of various ingredients, etc. Usually the coffee is fine. Though they have messed up the orders a few times (e.g. adding cream when coffee was ordered black and the order was repeated twice). Need to train the staff. Need to figure out their stock. Would really like to enjoy this place… hope they get it right soon.

Been four times to get Reese’s peanut butter sundae and they are always out. Only get my coffee orders right about half the time. Staff never seems to know what they are doing

I am always on the side of entrepreneurs, and truly respect their effort, risk and investment in creating new businesses, employment and helping the community. However, pay attention to your human capital, your staff has a huge impact on repeat business.
Unilocal is not a revenge tool, however, when some dude behind the counter chooses to be smug because I am not interested in anything other than the item I specifically came to the store to buy… you lose my business and I share my thoughts with those who care to read them.
This is actually a good thing because now I have one less temptation in the neighborhood. No sugar at DD for me.

Constantly out of the donuts I want. One would think a simple solution would be to start stocking more donuts when the same ones are selling out so fast. Also, have often had problems with my orders. :/

GReat! We came in kind of late at night and they were all really nice and sweet! That snacknado ice cream was fantastic and we got donuts too! It was amazing! Great after a long day!

It’s my first time trying DD coffee. I like black coffee plain before I workout. The coffee is hot, smooth, and tasty!

terrible parking. very dangerous

BEWARE if you park in their parking lot, and walk down to another store and come back with the intention of coming and giving them your business, your car will be towed! There is a tow truck company named The Tow Truck Company which has a worker who sits in the parking lot, and wait for someone to walk somewhere other then Dunkin or the restaurant beside it. So are you telling me that if I was an employee who came early, and walked down to a near by place before my shift, I would get towed? Absolutely ridiculous that they are allowed to just sit in the parking lot to make peoples lives miserable. If I want Dunkin Donuts, I will go to a different location for fear my car will get towed even if I walk right in, or grab a coffee and go about my errands. Bad for business!!!

tremendous customer service. fast and efficient crew even when the store is very busy… I’m just very impressed at how well this store is run

Here every morning I work! ;)
Best time to come is during happy hour, i think 2 – 4 pm! Half price!

I love this place. Everyone is so Cheery and Happy all the time. I have never had a bad experience. I just wish they made more cake donuts… but then I probably wouldn’t fit into my wedding dress in February. Blessing in disguise.

Whenever I’m in College Park, this is my first stop. Although there is a drive-​thru, I prefer to relax inside while I eat. I’ve tried donuts, bagels and breakfast sandwiches. Although the Fappuccino is my drink of choice, I prefer the Ice Latte here. Most of the food and drinks you find here are about standard as far Dunkin Donuts go. But despite how busy this place gets in the morning, the staff continues to be fast and reliable.

I was greeted with a smile, even when I ordered two dozen. The cashier took care of the order quickly and politely. My team at work loved the donuts, as people usually do when getting free donuts.
The store had a good size parking lot and even though there was a line I did not have to wait very long to get in and out.

This Dunkin’ Donuts offers fast & reliable service, as I’ve never had a problem with anything I’ve ordered here and have never been surprised with something I didn’t if it’s food I took home with me. It seems that there are new people working here every time I visit this store (I don’t drink a lot of coffee anymore and usually only go to Dunkin’ Donuts — any location — maybe 2 – 3 times/​month), but every/​any employee I’ve interacted with here has been pleasant and accurate in their coffee-​making skills. Every time I’m here, I’m always in-​and-​out in a matter of minutes … though maybe that’s because I like to keep things simple and almost always order only a coffee and maybe a couple of bagels/​donuts.
I’m sure most of the chain’s stores are relatively similar, so I won’t go into too much detail about this one. However, I did see that many Dunkin’ Donuts shops in the area & reviewed on Unilocal have some less-​than-​stellar reviews. I didn’t read all of those reviews, but I can tell you that this store is one of the good ones. Also, as the name states, it has a Baskin-​Robbins! I haven’t tried the ice cream here yet, though. Maybe I will one day?