Family Physicians Group of Metro West

Absolutely horrible!!! I’m switching insurance providers just so I NEVER have to come here again. If you value your health, avoid them!!!
I wish I could give less than one star. Took one full day calling to try to get an appointment. Answering service was either unresponsive, or after waiting 45 minutes would pick up the phone to just hang it up. Own Mother couldn’t believe it. She tried the next day. Same thing. She got so pissed she left her house, walked in there to make an appointment. Still on hold. In addition, diagnostic testing was never received from THREE SEPARATE FACILITIES. Had my follow-​up TWO MONTHS LATER, and had to take off work to do it. They blamed the imaging and testing centers for never sending my results. I have a REALLY hard time believing THREE different facilities failed to send results. I was told to make another appointment and come back when results were received. Needlesstosay I was pissed off because now I have to take off work AGAIN to receive results they should have already had. Fast forward TWO MORE WEEKS, I show up for my follow-​up again. ONCE AGAIN NO RESULTS!!! So even after the first debacle with not receiving the results, NO ONE THERE BOTHERED to make sure to receive them. I was told to make another appointment. NO WAY IN HELL WAS I GOING TO MAKE A THIRD APPOINTMENT AND TAKE OFF WORK TO RECEIVE RESULTS THAT SHOULD HAVE BEEN RECEIVED MONTHS AGO. So I sat and waited on them. THREE HOURS LATER WHILE STILL SITTING IN THE WAITING ROOM, they finally got my results. Then I had to wait another TWO HOURS for the doctor to review and speak with me about them. So for an appointment I should have had weeks prior, I had to take DAYS off work and sit to receive help. Adding insult to injury based on the results, further testing was needed. CVS didn’t receive the prescriptions, Boston Diagnostic never received the prescription, and my insurance company never received the pre-​approval. All in all, if this turns out to be a case where timeliness was a factor, I’ll be SUING THE LIVING SHIT OUT OF ORLANDO FAMILY PHYSICIANS FOR NOT PROVIDING SERVICES THAT COULD HAVE SAVED MY LIFE.

Wow this place is a bloody mess, I’m a disabled person but my disability [Physical] but not apparent, Fortunately i can walk with varying amounts of difficulty, if you look at me i appear fine, but this is only for short bursts, i have DBD, Degenerative Bone Disease, i have Arthritis in almost all of my joint, I’ve had a total knee replacement and am /​was scheduled for another, am also waiting on two hip surgeries and a lower back, i have issues with my Shoulders and [feet, toes, hands, fingers, elbows, neck, ankles… ETC] my knees no longer have Tendons to hold them together, and the cartilage is fragmented with loose spurs moving through the joints, walking is not fun but I do it, and being a man I’ve gotten well used to hiding the pain
Why did I write ALL OF THAT?
My scooter broke down and I needed a new one, the company that supplied my current one no longer exists so I applied for one with another distributor namely HovAround, and needed my PCP’s/Dr. Fleischmann to write a recommendation so I sat with him explained my case, and he said «I’ll see what I can do», some time later we sat down again together he said and I quote
«i was on the phone with Hove-​around/​my insurance and they said new regulations say that if you can move your arms you do not qualify for a scooter… can to raise your arms?»
I said «yes», he returned «well you do not qualify» This was a BOLD FACE LIE
so I sat around depressed about how will I be able to get around, I’m unable to do much out side, can’t walk the dog, feed my Koi, I’m stuck in bed 90% of my day, then it hit me he asked the wrong question, not could I lift my arms but can i lift them without difficulty? And that’s «No», so I called the office and the nurses were being very negative and unhelpful this was the date of Sat May 17, 2014 the receptionist would not let me speak with my Dr’s Nurse, she shucked and jived till it was closing time and hung up the phone so when I called back I could no longer speak to anyone, [this was not the first hell not the fifth time this happened to me with this office, its standard operating practice there]
I was busy the following Monday, so I called Tuesday and was able to speak to the nurse and she lied to me as smooth as breathing air, she told me
«i/​we faxed the information off to Hovaround and they were turned down» BOLD FACE LIE
so I immediately contacted Hovaround and they informed me
«We never received any communication from my PCP or anyone but you, and that was your initial call for help»
so I called my insurance company, they said
«have never received any calls faxes or ant form of communication from my PCP or anyone else for that matter about a scooter for you, and if you needed a scooter you needed to go to Univita»
so I immediately called back my Dr’s nurse and she again lied to me saying
«we did contact/​fax univita, that’s who we called and they said you do not qualify»
with an attitude, so I called up Univita and they said much like the Hovaround and my Insurance,
«we have not received any communication for you, we have no file for you, if they would have called or faxed it would be noted, so no, they have not communicated to us about you, so when you go for your next Dr. Visit just have them write a prescription for a scooter and they will fill it, thats all you need to do, don’t rely on them to fax it»
so I set up an appointment with my PCP/​Dr Fleischmann who then hemmed and hawed about first how the people they offer scooters to are in far more disrepair and he danced around 100 issues eventually landing on his truth,
«you’ll get fatter»
I explained to him and the fact that its in his records
«actually I lost weight since getting a scooter, because I was able to get out of my room»
he did more dancing and eventually acted as if he would try to
«see what he could do»
by teaming up with my Orthopedics, but I know what that means, I did file a formal complaint with my insurance company, I will be writing this up in my CMS Report, and I will be contacting the BBB about this too, he has not made an effort to apologize for lying to my face. Nor has his nurse
I do not care what the issue is, if you are working for me your my Dr, I should expect you to be nothing but honest to me I should never worry that my Dr and his staff are lying to my face, you took an… oh yah your no longer required to take an oath, so I guess to you that make it OK to lie to the faces of your patients, well good luck with that, and if you were considering this establishment or this Dr, consider if its something he does not want to do or if his staff is to Lazy to do they WILL lie to you