Florist Concierge

NEVER ACCEPT OR SEND ORDERS THOUGH THE FLORIST CONCIERGE! This is a scam. I represent a flower shop located in Northern Virginia. We received an order from them for $ 60 on January 16, 2014, with a credit card that was declined. When I tried to call the phone number they provided, (888) 404‑8833, it kept ringing on a loop that states that «all customer representatives are busy» followed by a seemingly innocent tune. They never even addressed the name of their business on the call! So I repeat, DO NOT USE FLORIST CONCIERGE!

This company owes me more than 500.00 since last year 2013 and been contacting them to pay the invoice and they put me on hold forever. I am a flowers shop and this company asked me to fill their orders here in Michigan and I did, The funny thing is that they still contacting me to fill orders for them which is very brutal they dont even think what they had done in the past. Scam Alert on this one Florist…

Unfortunately I got scammed as well. I called information for «Dublin Florist» in Calif and was connected to Dublin Floral Shop. When I never got the flowers I investigated and found out that this business doesn’t exist. The charge for flowers actually came from Florist Concierge out of Orlando. So Florist Concierge was using a front, took my credit card and never delivered!

Let’s try this again and I’ll try not to be so «vocal» so my review (the only one, lol) wont get deleted.
First, this business is scamming hard working florists and consumers out of their hard earned money.
They have owed hundreds of dollars since November 2013. I have called and waited, and waited and waited for hours on end on hold to no avail. If you ever get to talk to anyone they say «Sorry we dont have the money to pay you».
I am going to try the attorney general’s office as suggested.
That’s pretty much it —

I work for a florist in Utah. In January 2014 we took an order from these folks. The whole ordering process was complicated and convoluted. They promised to send us a check if we faxed their invoice to them that day, so my associate did. We never received a check, so I billed them in February. I billed them again in March and April. When I still hadn’t received any payment in May, I called the number we were given by the associate who placed the initial order. When I FINALLY got through (after like an hour of sitting on hold) I spoke with a girl named Heather, who said she took over the customer service manager position because the previous lady wasn’t paying anyone. She said she had my invoice on file and she would call me back later that day or the next with a credit card. When she didn’t, I called back. I sat on hold for a long time again before getting a customer service representative. When I asked to speak directly to Heather, the CSR told me she was on the other line and could she call me back. When I told the CSR no, I would wait, she told me she couldn’t just leave me on hold because it was a customer service line. Really? No kidding! That’s why I’m calling. I insisted on speaking to another supervisor then. When I was told I couldn’t because there wasn’t anyone else, I then insisted on staying on hold on the line until Heather became available. When she did finally come to the phone, she was frazzled and kept making excuses «I’m sorry, someone is in my office waiting for me right now,» «I can’t find your invoice,» «my computer isn’t working,» etc, etc. She asked me to call back the following week between 8:30 and 9:15 Eastern time, as that is when she would be in the office. Seriously? You are a customer service manager and you’re only in office for 45 minutes? Ridiculous! I am currently sitting on hold waiting to speak with her, determined to bug until she pays the bill they owe us. I’ve been on hold for 30 minutes, am caller #2, and the wait time keeps increasing (first 2 minutes, then 4, 8, and now 16 minutes). This company is a joke! Do not order from them, and if you are a florist, DO NOT ACCEPT ANY ORDERS FROM THEM WITHOUT FIRST TAKING A CREDIT CARD AND RUNNING IT TO MAKE SURE IT GOES THROUGH!

I work for a florist here in Houston, Texas… who also got taken for a very expensive «ride» from these people. ($ 3,600.00). We used to call two or three times a week to try and find out where my check was for the money these scammers owed. I haven’t given up yet. Let me tell you about a typical call– You sit on hold for over an hour only to have someone tell you there is no managers, such and such is out and be downright rude to you because you are asking them for your money. Then you will be told oh that person is no longer here. No one in the billing /​customer service deptment that can speak with you now. I will have them call you back, which by the way they never do! And when you finally do get someone to talk to they tell you they don’t have the money to pay you even though you provided the flowers to their client and the collected the money in. Our shop has been told this for weeks. I would wonder how they would like letters sent to the folks that received the flowers and they were told the bill was never paid? I doubt it would even embarrass the crooks! Wait — that’s a good idea!

Hi Karen E., Stephan N., and Mini B… I too am a florist here in Indiana. Does any one know as to whether or not there are or will be law suits regarding what this company owes us? They owe me a nice chunk from their greedy pockets… and quit frankly I don’t know how they all sleep nights! They have repeatedly promised a check in my mail box, and I’m sick of their lies! It’s been six months and they still haven’t paid our shop a dime! I have begun to call and harrass them everyday, but would love to see a lawsuit of some kind, or who to get in touch with to start one. I am put on hold repeatedly and left their OR they just hang up on you when they find out you’re a florist! Much worse are the floral businesses they have taken down with their debt… some over a half a million dollars. I don’t understand how they can ruin some very good businesses with their debt and still be allowed to stay in business themselves! Customers! DO NOT USE THIS COMPANY! They are crooks who «farm out» their orders to small flower shops and don’t pay us the money which is owed to us! DIAL YOUR FLORISTS DIRECT AND STAY AWAY FROM FLORIST CONCIERGE!

I own a small florist in Ohio. I started accepting orders from Florist concierge, even took a credit card back up. They owe me over 300 dollars with no sign of any payment of any kind. Also after I agreed to take their orders I discovered from a customer that if you called information for my company’s phone number they were given their number in Florida not Ohio! They were somehow stealing my orders and then they were sending them to me and not paying me for them. Also the card of course is no longer any good. I don’t understand how crooks like this even stay in business.

I am a small town retail florist that has filled orders for Florist Concierge. I am very disappointed in the way they do not pay us for serviced that we provided to them. I delivered an order in November 2013 and still have not been paid. I have spent hours trying to resolve this issue to no avail. VERY FRUSTRATED!!!

I have a flower shop located in Vancouver WA. A few months ago, I decided to accept orders from Florist Concierge thinking that it was a good idea, but I was sadly mistaken. To this day, I still have not received payment for the orders I have received from their shop (Over $ 300 worth!). I’ve called their business multiple times– it just rings. No one would answer the phone. I have sent MULTIPLE emails– still no response. I doubt that I would hear from them any time soon. Never again, will I take orders from this company. If you value your time and money, do NOT use this flower shop. They are very unreliable and dishonest.

First of all, this may be lengthy. 1. Called a «local phone # for flowers to be delivered to a client for my work and asked for delivery next day (Saturday), left a cell phone # in case of a problem with delivery. 2. Get into work on Monday and there’s a message from the delivery person that was left Mon morning that the flowers were undeliverable on Sat. See #1. 3. Called back and rescheduled delivery. 4. Wednesday nite — receive message from co-​worker — flowers STILL NOT DELIVERED!!! 5. Call Thursday morning — „Oh that was my fault! I dropped the ball“, ok let’s get them delivered… no mention of a credit or anything, I finally asked for an upgrade on the arrangement and he was pissed…“I will issue you a $ 10 credit»…nope not good enough… this is for a client and you have made us look bad!!! Finally got the upgrade and I also asked for a confirmation of delivery phone call. Here it is 10:12 am, flowers were delivered yesterday afternoon (client sent photo) and I am still waiting for that call.
6. I telephone customer service again and asked to speak to the shop directly…“oh we took over a bunch of defunct florist #‘s” REALLY!!! I didn’t even know that I had called someone else until just now… the receipt said it would be from Florist Concierge. I called back today, explained the situation to Christine — We don’t call till the next day and she had this «oh well» attitude.
DO NOT USE THEM!!! There are other complaints across the web and I think they are shiesty. They don’t care.