Guidewell Emergency Doctors

Super long waits! From check in I had to wait a really long time to be taken into the next waiting room. The girl at check in that took my info just started typing away and did not explain anything to me. I stood around waiting for over 5 mins and eventually just sat down myself to wait bc I was extremely tired and not feeling well from a cold. She could’ve told me to please sit down and wait or something so that I don’t stand around while I’m feeling horrible. Turns out the long wait was bc they had a system problem which one of the receptionists explained to me only after I complained. Next I wait around a while for the lab tech to come in and take my vitals. He was extremely nice and offered to get me some water. I liked him and the nurse that later came in a lot. Everyone was nice but I ended up waiting over 2 hrs and often not know what I was waiting for or who I was waiting on. First I wait for lab tech then wait for dr then wait for nurse then dr then nurse again then referral coordinator then person who explained my insurance and billing then person who gives me my prescriptions. They explained that it was a teamwork approach to healthcare which is fine except that you have to wait forever to see so many different people! i might’ve been more patient if I wasn’t feeling so horrible in the first place. I think I’m going to stick to centracare bc they are a lot faster and you only see 3 people max, it’s in and out, they diagnose you quickly and efficiently. Overall guidewell looks great (clean, new, great interior design) and the people are friendly but the process is very frustrating to say the least.