Hertz

Let me start by saying we paid a lot of money for an SUV. Almost 800 dollars for 3 days. We were given a car with 36 000 miles. It was dirty and old.
Then two days later on our way back to Orlando we noticed the car was infested with bugs. Cockroaches bed bugs. They ended up on our person our suitcases on our clothes everywhere. We documented this with pictures
We drove the car straight to the airport and of course complained and asked what the resolution was. They offered me a $ 50 dollar coupon on a future rental. I declined that and went to see management. The first gentleman never apologized he just started asking us why we kept the car etc. Almost like we were making it up.
I have been a Hertz gold member since the inception of the program.
We asked for the «real» manager.
He came out, never apologized and was angry since we asked for him. He never apologized again offered me $ 50 bucks. We started to speak back. One of my associates said come on that’s ridiculous. He then picked up the phone and said we had 3 seconds to leave «his property» or he was going to call the police and we would be banned from flying out of Orlando that day. We were 5 persons. I had called Hertz the evening before never receiving a call back.
This is real and the worst customer service or should I say customer avoidance I have ever encountered. It was a clown show of epic proportions. We have pictures, documentation and needless to say we are pursuing this matter. Look at the other reviews they have the worst rating I have ever seen and deservedly so. Never ever go they’re please this type of service needs to see that us travelers stick together and with our wallets show just how awful this location is run.

My elderly father and mother (who is undergoing chemo and has all of the obvious physical signs) are #1 Hertz Gold, but at this Hertz, their electronic sign was broken, so they couldn’t bypass the desk and go straight to their car. Even though there was only a couple people in line, and three employees behind the counter in addition to another three in the back office area, personal conversations and other business was their priority.
After my parents were finally given their keys, the car they were given was the wrong size and didn’t have a car seat like they had reserved. My dad had to go back in the office and found zero other customers, and three employees behind the desk. Sounds promising, but wasn’t. They still put customer service last and it took another half an hour to get a car seat from the back which was handed to my dad with no offer to help and no instructions.
My dad is a smart guy and has dealt with car seats many times before, so he lugged it to the car and spent about 15 – 20 minutes trying to install it with no success. When he went to get some help, the Hertz employee told him to bring it back in and they would see if they could tell what was wrong with it. They didn’t offer to get it, or offer to help him bring it in, they told him to get it.
When he got it back in, he waited only about 20 minutes this time before someone who identified himself as the manager told him 1. It appeared to be broken, 2. They weren’t allowed to install or assist per company policy and 3. If he wanted to use Avis next time, he was welcome to do so.
TL; DR This Hertz places customer service and common decency very low on the priority list
Car seat, no instructions
Indifferent and rude staff
One and a half hours

It helps when you arrive on a red-​eye flight at 4am, as you pretty much have the place to yourself. We found the counter empty and had a quick– easy checkout.
They always try to upsell and get you into something bigger and more expensive. Just say and no and be on your merry way!
Tips and Tricks– Check with your personal car insurance to see if you have rental car insurance included in your premiums. Chances are, you do and you can save $ by skipping this addition to your rental.
Gas up before you get to the airport! It’s very expensive to do it on-​site.
Reserve online before your trip and get an economy car. Save gas $ too :)

Ok so now that I’m back in
NOT rent from Hertz!!! When I got to the airport, went to rental desk, checked in, told the guy I was waiting for my friends flight. They charged me for the weeks rental plus$ 200, which the never mentioned before.2 hours later when I went to get the car, the car was gone, the said because I didn’t leave with the car, they re rented it. so had to stand back in line and rent a car. They asked for my credit card and I told then they already charged it earlier, they said it was voided, so they charged my card. After I left something told me to check my bank, they had charged me twice. I called the desk and left a message and no one called me back. I called customer service and they told me no one was there to help me until tomorrow. When I finally got a hold of someone they told me it would be a hold for 7 days had to call for a higher power who then wanted to give me excuses and finally faxed my bank to release it the next day. the guy was to call me when he did it but never received a call. This company SUCKS. I went though more but to long to give all the details, like the guy refusing to fill out a ding and scratch report before I left. Anyways, don’t rent from Hertz. Ps, ALL EXCUSES AND SOUNDED VERY ANNOYED TO APOLOGIZE and then after I complained to customer service they wanted to give me $ 50 towards another rental, told her to keep them.

Get everything in writing. I was quoted one price not only over the counter but over the phone… neither was honored.

Absolutely the worst. This is my worst review for the worst experience ever. I REALLY wish I could give negative stars now.
The agent (Henry from an older guy from a spanish speaking country) was a completely rude, disrespectful, insulting A-​hole. Perhaps because I was on a trip for pleasure rather than business this time and I was dressed in jeans and a t-​shirt instead of a suit, I have never encountered someone in customer service who did the exact OPPOSITE of what anyone in that field should do.
We just arrived in Orlando to start our week vacation. Right off the bat, we’re in line and his space opens up and we get a mean «HEY, OVER HERE!» so we walk up for my reservation. I hand him my printed confirmation and after some mumbling and searching, he says we don’t have a reservation. I politely point out he’s holding a printed confirmation in his hand. He searches his computer a bit more and points out that I used a discount code. I explain that I am friends with a Hertz Sales Rep and she made the reservation for me. He said «oh that’s too bad, we can’t rent you the car then.» I was baffled and frantic as we just got there, starting our vacation, it’s 8pm and too late to call my friend let alone dig through emails for her number… so I start questioning why. He said because for the friends and family discount, she has to be here to rent the car. I questioned him saying I could understand that if it was an employee discount, but I was just under a friends and family discount and that’s exactly what I am… a friend. It was less than a 10% discount. After some debating, he finally gave in.
Then, he points to my girlfriend asking how old she is. What??? Really??? Isn’t that impolite? Ok, we figure out he’s asking to see if she’s driving, but to just suddenly point at someone and ask «how old is she» is just not the way to do things. So she’s under 25. He tries to tack on an extra fee of around $ 30 per day! I said she’s not even going to drive the car, I AM!!! After more debate, that was dropped.
Lastly, my confirmation CLEARLY STATES in printing and on paper in his face «Standard CONVERTIBLE» and lists a Sebring or Mustang. He refuses us a convertible and sticks us in a Mazda 3. The car was kinda beat up, smelled of sweat or bad B.O. and had a bit of a sticky center console from what looked like a spilled coke or coffee. The car didn’t bother me as much as this jerk Henry just completely killing our mood when we were just barely starting our long awaited and anticipated vacation.
How are people like this hired? Why do they keep jobs like this if they don’t want to be there? Go find something else in life that will make you happy and quit trying to ruin other people’s lives too.
Luckily for us, our next stop at the hotel had an absolutely wonderful front desk agent that fixed the start to our vacation.
And to top that, the Hertz we used in Cape Canaveral was amazing. It was like night and day compared to this one.

Terrible service! Waiting for 50 minutes to get our car.

I heard from Linda at lost & found. She sent me an email saying she’d found the phone left in the car. I replied with our address & phone numbers. She got a cc # to send the phone back. This took place yesterday — SIX days after we reported the lost phone. Oh, and one more thing, the same owner of Hertz at this location owns the gas station across the street. So, if you don’t gas back up before you get to that station you will indeed pay an extra TWENTY dollars for gas like we did. Only because we ran out of time and needed to catch our plane — what a racket :(

Got a great rate through
and there were no real snags, but they definitely want to process rather than serve their customers.
Arrived in the late afternoon and did not have to wait long for the shuttle. Bizarrely, they had a separate stop for the gold list (or whatever it’s called) customers, and I had to ask the driver if this was where I should get off, because the horrible Muzak was so loud I couldn’t hear his announcement. He was rather shirty, complaining «I just said.» Even if a customer had just not been paying attention, he should have been polite. Then it turned out the stop for the regular customers was only about 50 feet further, another passenger and I cracked up because it was so ridiculous not to let everyone off at the same spot.
There was a long line at the counter but it moved quickly. My clerk was very pleasant and when I casually asked «So how much are the Volvos?» he was happy to look it up, even tho the computer was super slow. They were waaaaay too expensive even at a 60% discount ($ 85/​day — more than my whole three-​day weekend rental). The guy’s supervisor was hovering behind him glowering the whole time, I was glad I don’t work there. I also felt sorry for the customer next to me who was getting upsold by a very slick clerk and fell for the whole insurance spiel.
The «compact» car turned out to be this lame sort of PT Cruiser with a thyroid problem, I never did figure out what model the thing was. Too big, too hard to hide luggage (only a very shallow compartment in back) and the roof came down so far in front that I had to duck at some intersections to see if the light was changing. But the location’s return was super quick and smooth. Their location is a lot more convenient for downtown Orlando than Enterprise. I’ll use them again if they have good rates but be sure to ask what kind of car I’m getting.

Half of the building was deserted. It would have been nice if someone gave us special instructions for the hybrid we rented. One way returns are only between airport locations. Our car seemed new since it only had 1300 miles and was very clean. The bilingual clerk was busy with another customer.
There were four or five attendants but mostly at the inside desk. They need a door greeter to help point you to the right place to save you from walking around this big confusing place. This was expensive even though we saved about $ 60 over four days. Unlike other rental places they don’t charge $ 100 drop off. We had an internet reservation that included an AAA discount and end of the year special.

Ok, first off, they are NOT located in the Orlando Airport Terminal, as we had somehow been led to believe. We were traveling with three small children and my husband had to leave me with the kids and all our luggage at the airport, while he took shuttle to the rental counter… not a good thing at all. An hour later, he returned! On the plus side, the car was brand new with fewer than 100 miles on it. However, to return it we had to separate again, me with the three kids and luggage and him on the shuttle, but this time it was about a half hour. Bottom line, plan ahead if traveling w/​family on who is going to shuttle it to the counter.

Check in clerk had a voice problem, she could not speak loudly so difficult to understand, many check in counters only a few clerks but line was not outrageous like kiosks at the airport that were down right scary, we asked for compact with great air and automatic trans and ended up with a new Kia with less than 10K on it, not a Cadillac or BMW but worked fine and kept us cool in the 95 degree weather… Kind of a haste taking a shuttle to the facility away from airport terminal but doable with shuttle busses every 15 minutes and set you back a 10 minute drive… Bring a GPS or rent one if first visit otherwise you will be sorry…

I usually get good service at this location, but this week really got my goat. I received my car with my upgrade, but the car was filthy inside and out. I had to clean it myself.
Also, upon return, I wanted to change the credit card I was to charge to. The attendant directed me to the service window. When I arrived, no one was on duty. The recession has definitely hit Hertz Orlando.

Hertz, Hertz, Hertz.
I feel like the tug-​of-​war rope with this review.
We used Hertz because we got a 25% discount through Marriott.
We had been flight delayed and arrived pretty late to get our vehicle. There were 3 workers behind the sea of approx. 21 computers and 5 groups of people needing a rental car. We got into line and watched 2 out of the 3 workers leave.
???
When the one gal that was left was able to help us — someone kept calling her on her walkie talkie asking her where people had gone, how busy it was, etc.
???
They had run out of the car that we had requested. She asked if a convertible 2 door coupe would work.
I…guess…
We squeezed our luggage in the trunk, my 6ft+ husband sat down for a ½ a second in the driver’s seat, said «nope».and headed back inside for an exchange.
He came back out with a grin and said, «They gave us a Highlander.» That was incredibly convenient to us as that is exactly what I drive at home. «For the same price?» I asked. «Yup» he replied.
That was pretty awesome.
As we were loading our stuff into said Highlander & examining it for damage — a family started hovering around. They were looking at us like we were stealing their car. Accusatory woman A finally approached me and said, «I’m sorry — this is our car.» She held up her paperwork with a number on it. I looked at our paperwork (that had the exact same number on it) and said, «No, I’m sorry — this is our car.»
???
They scratched their heads and started to head back towards the office. My husband looked at me and said, «Let’s get the hell out of here.»
Hertz Lady had told us for toll roads «Yellow light is for passes, Blue light is for exact change, and Green lights are if you need change. That was true for the first toll booth but very untrue for the second one. *fail* Oops. We drove through with our exact change in hand but there was no bucket in which to deposit our silvery tender.
Because I drive a Highlander — when we accelerated over 25 mph, I instantly knew something was up with the alignment on the one we had rented. The VBS sensor & check engine light eventually came on. It got us from point A to point B — returning it was a breeze and the shuttle back to the airport was prompt, albeit a bit leaky near the escape hatch on the roof.