Hertz Rent A Car

Very awesome service!

Here’s my review from over four months ago. I neglected to post on Unilocal at the time, but seeing as we never got a reply from this survey I filled out, I felt it was necessary to repeat.
Still believe that #HertzIsTheWorst
We waited in line for almost 10 minutes, got ushered to a phone, where we had a video chat with someone (who had to still talk to the usher), who told us to go to the Gold counter (which is across the street, up the stairs into the garage. The usher was dismissive and said, «Oh you should have told me you were a gold member.» If he had asked, we would have said that, but not being frequent car renters, we didn’t know we had to give that information to someone who was only directing figurative traffic.
After the walk in the humid, warm air — we were ready to get our car and go, but that wasn’t well planned either. As we approached the gold counter, we explained how we just waited in the other line, and talked to an associate who told us to come to this counter. She said is your name on the board? Not saying there was an active board outside of the kiosk with names on them. Just rudely saying «Is your name on the board?» isn’t very helpful. Our name wasn’t on the board, she looked up our name, which astoundingly must not connect to regular reservations (even though we did HAVE a gold membership). She then just said «Who told you to come here?» So we told her, and at that point we were tired, annoyed, and already regretting our reservation. Then we were told we had to go back down the garage, across the street, and back into the terminal. This was incredibly inefficient, inconvenient, and infuriating.
We arrive, heated (both figuratively and literally) back at the terminal and once again wait in line. When we approach the associate we tell him all that we experienced, and without apologizing, he just goes ahead with getting our information processed. We then ask if we can add a second driver, since we are all AAA members and he swiftly answers no, that had to be done at the time of the reservation. It was then noted that we had just been back and forth and at this point we were not asking to be driving away in a BMW, we just wanted a second driver for no charge, especially since we had just lugged everything around again, at Hertz’s mistakes. He just says no, that has to be done at the time of reservation.
So we get the key, go to the car, which was a Prius. I’m no car expert, but I certainly don’t consider a Prius a midsize, almost did fit the three of us with our luggage. It was filthy on the outside (people had drawn into the dirt) and on the inside (we used wet wipes to remove the dust), it smelled of cigarettes — overall just disguising (we bought Febreeze to mask it up). We would have asked for a new car, but the customer service desk had no one in it (which was pretty representative of our experience with the customer service). After all that, we were fed up and didn’t want to deal with anyone else associated with Hertz, so we just went to head to our hotel. Little did we know the car had a little bit of a learning curve. If you’re going to have quasi-​specialty cars that only a small population of car owners use, you should give a little guidance when renting to the public. After almost 15 minutes we finally figured out how to put the car in reverse, and then into drive. Absolutely annoying! Then just as we thought we were in the clear, we get to the exit booth. There was a large sign stating to have your license ready to exit. So we go in line behind the other poor soul utilizing Hertz, but then we were told to get into the other lane. Oh fun, let’s try not to hit the person behind us (giving us evil glares) and figure out again the trick to get the car into reverse. The lady at the window asks for our license and paperwork. Wait, yup — the paperwork that was in the TRUNK — the paperwork that was NOT MENTIONED ON THE HUGE YELLOW SIGN — that paperwork. Then we leave. Finally. I don’t recall much of anyone apologizing, no real thanks for your business either. Working in customer service myself, empathy, and going above (or at least meeting) expectations is what you must do. All. The. Time. To have encountered five different Hertz employees within an hour isn’t a good impression. And the most competent one, Janelle — who must have been having a good day not being in Orlando.
As I have already told hundreds of people on social media, and will continue so to do… #HertzIsTheWorst.

«ALWAYS, ALWAYS, ALWAYS» have issues with Hertz car rental no matter what location. We sqared everything away with Hertz months before vacation & ask very pointedly «is everything paid in full,» to which we received an answer of «yes absolutely!» Well as usual, when dealing with Hertz, it was absolutely untrue. We ended up having to pay an additional tax fee of roughly $ 125 on top of our deposit. At this particular location there was a HUGE language barrier, not only with our CSR, but every available employee, all of which must have been paid commission, because they tried to sale us every insurance under the sun & were not nice at all, when we declined. Will definitely look at other options, when renting our next car!

Customer Service Fail for Hertz at MCO.
24 hours ago, we left behind a cell phone when we returned our rental car to Hertz at MCO, Terminal A.
Less than an hour after leaving the phone in the car, we filled out a «Lost & Found» claim as per Hertz policy, complete with the Hertz car ID#, license plate, etc.
We called the customer service # provided (No answer — ever. Not at any desk. Despite repeated tries at different hours of the day and night.)
We did every step we were supposed to do, and STILL have not heard from anyone at the Hertz return depot.
What does it say about a company that they don’t care enough about their customers to call and say, «Yes, we have the phone, it’s right where you said it would be. How can we get it to you?»
This is a systemic, corporate fail for Hertz. No way to run a company that is supposed to be dedicated to making travel more efficient.
We are disappointed, frustrated, and irritated at this point. Also, still phone-​less.

This place sucks so bad I can’t even begin to describe it. I have been waiting in line for nearly an hour while only 2 people have managed to get through the line. 1 person at the desk serving 6 inbound flights. What a total joke.

So, not very impressed with finding trash in our car upon arrival. Aren’t rental cars supposed to be cleaned out between?
We’ve rented a car from another company at this airport. We laughed when we arrived and saw the huge line at that previous rental company. We remember that line very well and it wasn’t very fun.
Walking out to our car, I noticed some of the hertz employees taking photos of the long line. It’s crazy how much business the other company gets. But shouldn’t the hertz guys be doing more than standing around taking pictures? Maybe like thoroughly cleaning the cars?
While installing our car seats, a group of probably 6 – 8 of the employees ended up lingering around the section of cars we were at. Again I ask, what are they doing?
I would like to give hertz a good review by the end of our trip, but they need to step up their game.
The third star goes to the woman who completed our car checkout of the parking deck. She was very friendly and informative. She didn’t do much, but at least she wasn’t standing around playing with her phone…

Tive diversas experiências negativas com essa Hertz que mesmo o carro não tendo me deixado na mão justificam a estrela única. Primeira coisa a ressaltar é que eles são bem insistentes para tentar convencê-​lo a fazer um upgrade ao ponto de serem chatos. Se você pega um carro pequeno vão tentar de tudo convencê-​lo que não cabe lá (mesmo que você e seu único acompanhante estejam perfeitamente em forma). Vão tentar te vender tanque cheio de gasolina que no meu caso claramente não compensava. Se tenta usar o o seguro de algum cartão de crédito platinum vão contar uma história de como você terá dor de cabeça se precisar acionar o seguro. Já estive em outra empresa de aluguel nos Estados Unidos e o atendente apenas respondeu ok e sorriu ao ouvir minhas escolhas, muito melhor. Falando em seguro, alugamos o carro pelo Decolar que já vem com o seguro de perdas e danos incluídos e optamos pelo seguro opcional de responsabilidade civil (liability) que é pago a parte mas chegando lá tiraram outro seguro da manga e disseram que o liability que tínhamos não cobria danos a terceiros. Nunca tinha visto três seguros distintos então recusei e fiquei com o que já tinha contratado. Enquanto estávamos lá o atendente não foi nada simpático e quando fiz uma pergunta pra confirmar se tinha entendido um ponto ele respondeu com um antipático «that’s what I just said». Não acho que seja a melhor maneira de responder a uma dúvida do cliente ainda mais estrangeiro que está se esforçando pra se comunicar em outro idioma.
O carro foi ok exceto por um detalhe. Não foi o modelo que estava no voucher mas é normal ser outro da mesma categoria. O que estranhei é que no voucher dizia 4 portas e o que nos deram tinha duas. Como já estava meio de saco cheio nem questionei pois sinceramente podia ser até um Smart que me caberia.
Voltando pro Brasil ainda recebi uma surpresa desagradável, uma cobrança de mais de 25 dólares no cartão referente a pedágio. Explicando o que entendi no momento da contratação:
O carro vem com um dispositivo que te permite usar a via rápida do pedágio. Custa 5 dólares o dia que usar mais o valor do pedágio. Usamos essa via do aeroporto ao hotel em dois pedágios que custaram aproximadamente 3 dólares. Todas as outras vezes pagamos com dinheiro na via com caixa então nossa conta devia ter sido em torno de 8 dólares. Enviei um email pra Hertz preenchendo todas as informações que o formulário no site solicitava pedindo explicação e um detalhamento dos gastos. Fui solenemente ignorado e isso pra mim só comprovou o desprezo que têm pela experiência do cliente.

Absolutely terrible experience. I would give hertz a –1000 star rating if I could. There were charges on my bill for ‘extras’ that I did not agree on and had no interest in. As soon as I came across these I called Hertz and was given a run-​around on the phone for an hour and was eventually just told to talk to the manager when I returned my vehicle. The manager was very rude and just told me there was nothing he could do for me. I would advise anyone to avoid renting from Hertz unless you’re ok with being charged hundreds more dollars than you initially agreed to. Vacation ruined. Fuck you Hertz — straight up thieves.

This has to be the worse car rental place ever. Stand in line for fifteen minutes and walk five minutes to garage and your car is not there. Stand again in line for 20 minutes to get another car. Car is not even washed to begin with. Take off from the garage and drive 15 minutes and the ac is not working. Drive back to return car and the lady says why is the car so dirty? Replied that’s what you gave us. Stand back in line for 30 minutes and they tell us we are in the wrong area and that we have to back to the garage. Stand in line again for 20 minutes and we get our third car. Vern our representative says to fill the car half a tank. I look at the tank it’s full. Asked the guy at the check out regarding the tank and he says to return it with a full tank. So despite the hassle and the wasted time and our itenary ruined no discount. Not renting from hertz again.

Charged us an extra $ 50 for having a gps in the car that we neither asked for nor used. Also, as gold members, the car is supposed to just be ready with the renters name posted above it in the lot. When we arrived at the car, we were told it had flat tires and had to return to the desk to get a different car instead. What’s the point of having gold if you have to wait anyways?

Auch dieses mal war es wieder prima das wir unseren Wagen bei Hertz Gemietet hatten. Wir hatten schon vorher eine Email bekommen wo genau drauf zu ersehen war, welches Auto es wird und in Welchem Gang + Platz es steht. Nachdem wir in Orlando Gelandet waren sind wir dann, nachdem wir alles Erledigt hatten (Immigration, Gepäck, Zoll), sofort ins Hertz Parkhaus gegangen. Hier konnten wir dann nochmal auf der Großen Anzeigetafel sehen wo wir unsere Auto finden konnten, an den Schalter mussten wir nicht da wir Gold Member sind. Selbst über dem Platz an dem unser Auto stand war nochmal ein Leuchtschild mit unserem Namen drauf, es war alles total Easy, so etwas mag ich … Wir sind dann spätestens 35 Minuten nach unser Landung im Auto angekommen, dann sind wir auf dem Schnellsten Wege mit unserem Cadillac Escalade Richtung Hotel Gefahren.

Ok, most people only write bad reviews on airports, airlines or car rentals.
No, I didn’t have a perfect rental here either, but it wasn’t bad.
My car was ready, it didn’t matter I couldn’t figure out how to drive it. Dang — when I buy a new car, I’m going to need lessons! Still, things worked out.
The one glitch was an almost 10% overcharge vs. the stated rate. I was directed to the «Hertz Gold» counter, and after about 5 – 10 minutes of arguing between two counter agents — I was presented a new bill about 1% less than the original quote. I decided not to debate the issue.

Everything went pretty smoothly during our 6 day trip. However when I got back home I noticed a $ 26.50 toll charge on my credit card. We had gone through 2 tolls without cash ($ 1.75 total) which activated the toll pass on the car. We paid all the rest of our tolls in cash, however since the toll pass was activated they charged $ 4.95 per day no matter what. If we would have known that we would have not spent the cash for any of the tolls.
Hertz somehow magically disguises this information in the contract, likely to make extra money off tourists. Shameful practice from what I used to consider an honest company.
In addition, the car wreaked of smoke and it looked like someone exploded a can of soda in the back seat as the inside roof was was splattered. Good job Hertz!

I did not have the 0 – 1 star experience so many others on here had.
Our wait to get to the counter was … 0 minutes. Compare that to budget which had a line of at least 20−30minutes.
Yes the agent tried to upsell me to a bigger vehicle with the «how many bags/​people do you have? this larger vehicle would fit you better». No, I reserved the car I needed, thanks. Watch out for them trying to push extra insurance on you as well.
Finding the vehicle was easy. They are not the newest cars (ours was at least 2 – 3 years old), but it was good/​clean enough. Still, other car rental companies keep newer vehicles on their line…
Returning the vehicle was easy. Once we dropped it off, they offered a complimentary ride to the terminal, which we accepted.
For the right price, there’s nothing wrong with this Hertz as long as you don’t get caught up in the upselling at the counter.

I’m going to keep this short – rent somewhere else.
I didn’t get the vehicle I reserved both online and then confirmed with someone via the kiosk. The car they gave me had a rear-​light out and I got pulled over by the police. While driving an hour and half out of my way to switch out the car the check engine light comes on.
Once I made it to Hertz for a replacement, I was treated like I was an inconvenience to the Hertz employee who had to fill out one piece of paper. Not a fun way to spend my vacation.
Again, if you have the option, go with someone else.

AVOID HERTZ AT ALL COSTS. You will pay way more than you need to for a car.

No. No, no, no, no. Never, ever again. Who knows if Hertz is actually generally a great company? This location is certainly not a reflection of that. Absolutely terrible, terrible customer service from beginning to end. The experience started by having to listen to the Manager instruct the Agent I was working with (in front of me) to increase her sales goals and then listen to the Agent ask truly invasive and rude questions to meet those sales goals after I repeatedly stated I just wanted the car I reserved.
LESSON OF THE DAY: inspect every single inch of the car they give you. You won’t be accompanied to the car by an Agent to inspect it with you – like you might suspect – so it’s totally on you. My car had a light on the dashboard indicating a tire problem and the Agent at the exit of the lot told me not to worry about it, it’s fine, just go on. Turns out there was a giant nail in the tire. Perfect compliment to my drive from Orlando to Daytona, really.
Fast-​forward 24 hours later – nearly 5 of which were spent just trying to get ahold of this location – I get another car from the Daytona Hertz that, well… it didn’t have a nail in the tire, but I could write my name in the filth on the inside of the window, which really had the upside of concealing the fact that the windshield wipers didn’t work. Who needs working windshield wipers during the Florida summer when it storms at 3PM on the dot every day? Not you when your windshield is covered in filth from the inside. Look at the bright side!
When I finally unburdened myself of this car, a few days later, I was originally charged for the other car not being returned with a full gas tank. Silly me, why didn’t I think of that? The car was literally driving on the rim with a totally deflated tire, but gotta fill up that gas tank!
Walking to Daytona would’ve been more pleasant than this experience. Run fast away from this place!

Never again. Huge line only two agents and two are talking and laughing. WTF. You can’t schedule the right people? You don’t know your reservations? Incoming flights? This is pathetic!
We prepaid and no car waiting. Go thru the kiosk and machine not working and then system turned off!!! Then we are told go to back of line for service.
Many people in line are stating the same service and reservation issues

After not getting what I wanted and reserved from Dollar Car Rental in the same terminal, Hertz treated me like royalty. There was barely a wait. The woman at the counter was extremely friendly and made sure that I got the type of car that I wanted, no hassle. She didn’t try to sell anything extra that I didn’t need. When I returned the car in Daytona, the guy behind the counter (I think his name was Mitch) was just as friendly. No hassle, no hidden charges. This just confirmed that whenever I need to rent a car, I should just stick with hertz.
The only issue I had was when returning the car to the Daytona location, there is some confusion because their parking lot is not near their booth in the main terminal.

Im a Gold member. Rented off this location several times. They have lots of cars. No problems.
I would highly recommend Gold membership
As there is no lines, you book it online, no wait. Look at the billboard for your name and your vehicle is waiting for you with the trunk opened. I usually get upgrades here…
Same with returning, very easy and fast.
Would recommend!

Tried to charge me for some sort of liability fee I didn’t agree too. They said they canceled it we shall see. I look forward to arguing this one Monday. Happy hertzgiving

Worst customer service. The guy behind the counter was not helpful, made everything more difficult than needed, had a poor attitude, didn’t even smile once, or say sorry this didn’t work out. We asked to speak with the manager– this guy was not of any help either. (I don’t know about this place being the best for renters under 25 –previously stated in another review– the manager said I would have to pay an additional $ 20/​day and in addition pay a mandatory $ 23 for insurance a day…)
I ordered a car on a Hotwire prior to picking the car up, I ended up not getting a car from them from the difficulty of their service. So I basically spent the extra money for no reason– they couldn’t even help us out… In any shape or fashion. They told us we can cab it for $ 60 to solve the issue or book a new order with them and lose what we originally paid.
Never been so disappointed in a staff– never booking through them again nor would I ever recommend this place to anyone. AVOID!
In fact, we noticed that all the other car rentals had a line to rent a car but hertz was the only one empty.
We ended up getting a car from EZ rent-​a-​car. The guys there was amazing and helpful– even offered us restaurant recommendations.
I would gladly give this hertz a negative rating… So frustrated in their service.