Mears Transportation Group

I landed at MCO at 1:15. I waited a hour for a shuttle. It is now 3:27 I still have not arrived to my hotel. I WILL NEVER RIDE WITH MEARS AGAIN.

I would give this place no stars if I could! Not only did I pay extra for a personal shuttle for myself and husband five kids 150 $ on our way to Orlando, on the way back they stuck is in a large bus that took over and hour and a had to get to our place… when I called and asked for a refund on my extra payment for our personal car, the lady said I could have an address to request a refund!!! This place is a rip off! They make nya pay first and then stick you on a giant bus with like hundred people

I paid online for round trip transport to the WDW Swan. This was not knowing I would have to check in twice more… once at a kiosk, then again with an attendant. Then I had to wait 45 minutes for a shuttle.
I approached a group of attendants outside just to ask how much longer I would have to wait. I was given the hand by a woman «just wait we got you». I didn’t even have a chance to say anything. RUDE.
Next time, Über or Lyft are getting my money.

Is Mears ever on time? NO. And apparently they don’t know the downtown area and are always lost. Most of the customer service reps I’ve spoken to are so rude and never helpful. I’ve asked numerous times for customer service to call the driver because I know that they’re either lost or not anywhere near me. They do not even bother calling them and just hang up on me. I don’t know why über doesn’t operate to and from the airport because they do so much of a better job than Mears. If you’re needing to be picked up, schedule something 30 minutes prior to when you want to be picked up. They’re ALWAYS late. Especially downtown. UGH.

Two hours to go to the Marriott 25minutes away! Booked online ahead of time but still had to go inside the airport to get a ticket/​pass to board? Why don’t they have a kiosk outside or a list of arrivals? If time is money. take a cab!!!

Horrible. I arrived too late for my elder mother to pick me up so I went to the stand at MCO. I asked taxi drivers how much to go to her house. I gave them the intersections. it’s about 15 mins away. Everyone turned their backs to me. The woman at the stand shrugged and could care less.
An elderly man from Turkey heard my plea for a taxi and offered to give me a lift in his rental.
That’s right, Orlando International Airport is so unsophisticated as to allow a gypsy taxi group like Mears monopolize, a grown woman (who lives in NYC) had to take her life into her own hands to get to her mother’s house.
I even mentioned to them all if they were in NYC they would be fined heavily for refusing their services.
I plan to file a complaint.
Update: I spoke to Carl who oversees several locations. He assured me this was a isolated incident. He was very friendly and gracious. I will update when I return to Orlando at the end of summer.

Driver took us the scenic route so he could make more money off the trip… Literally got off the freeway to go about 15 – 20 miles on a back road then got right back on the same freeway. I mapped the route on my phone once we got service just to check. I’d recommend not taking this taxi company. You can see in the picture where we were. He went off the freeway and took the little triangle road then went back on.

Ok. Bought the ticket. Was told shuttle would take no longer than 30 minutes to arrive. 1.5 hours later there is still no shuttle van. Eventually the young lady told us there would be a charter bus coming instead due to the large amount of ppl going to our hotel. 20 minutes later, still no bus. Finally after almost 2 hours of waiting they manage to snag a Disney Magical express bus to take us to the resort. Next time I’ll take a taxi.

On Saturday April 2^nd, 2016, I was impressed with the airport shuttle that took my 2 friends and i from Orlando International airport to the Springhill Suites at sea World. But they failed us and lost out confidence when they did not come and take us to the airport on april 9^th so we had get a taxi to the airport instead. All in all I have personally felt that the van was super clean and well organized and that that the driver was super friendly and helpful with tranporting our luggage and baggage including ourselves. Our driver was friendly to a fellow passenger when she wante to recharge her I-​Phone and he generously and cheerfulu allowed her to plug her phone into the power outlet. He was not «Crude, disrespectful and Unfriendly» that other Mears reviewers have recently said on this site. .
P. S. On the late afternoon of Friday April 8^th, My friend Guy called Mears to arrange for transportation back to the Orlando International Airport but all he got was a recording so he had to leave the transportation information that they requested of him. We called them back later and they said that they that they never heard from Guy. Their communications skills are pathetic, unreliable and unsatisfactory and they seriously need to improve those skills as as their Customer relationship skills as soon as possible. (STAT). When they have improved those neccasary and important skills, they can earn back our trust and confidence. I will not touch Mears ever again with a ten foot pole until they improve thier vital customer service and rellationship skills back up to an acceptable level.
This review is respectfully for You, fellow travellers.
Happy Memorial Day 2016! :)

I want to know why ALL the Disney cruise line buses drive in the left lane going slow on 417. It
Is rude and makes other cars have to pass them. I’ve asked about this but clearly they don’t care.

One of the worst transportation companies I have ever dealt with. I travel in and out of Orlando for business frequently and have taken Mears taxis on many occasions. Last night I finally have had enough.
My colleague and I jumped in the taxi at our hotel to go to a restaurant 4 miles away. 30 minutes later we still were not there due to the driver taking us to the wrong restaurant far across town. By the time I realized where we were it was too late. We had given the name AND address of the restaurant to the driver but he was too busy talking on his cell phone to pay attention. We made him turn the meter off when we realized how far away we were and he agreed but asked that we pay him cash. The price was 24 $ for the rip off ride.
On the way home Über XL picked us up; 8 minutes later and 10.25 $ we were back at the hotel. So if you enjoy getting ripped off, paying too much, getting taken to the wrong place, and watching out on the road while the driver talks on his cell phone by all means take Mears.

This service is recommended when attending conferences in Orlando. Though in expensive compared to other alternatives, you will get what you paid for. If you are time pressed don’t think of taking this.
After arriving on the red eye it’s taken Mears one hour thirty five minutes to send the first shuttle and slightly over ten minutes, wait and load time.
For transportation and logistics services keeping and been on time doesn’t seem to their strength. My first and last time using this service for sure.

We took these guys twice during our trip to Orlando. Since we are New Yorkers, we knew to ask ahead for an estimate before getting into the car with a meter. The first trip cost us $ 20, and as we got into the second trip the driver «offered» us a «flat rate» of $ 35… Sorry buddy, not us. When I explained to him we already took the trip and we knew how much it should cost, he proceeded to drive 5 – 10 miles below the speed limit to keep that meter running. Had we not had our two kids with us after a long day at Magic Kingdom, we would have made a bigger issue out of it. Lesson learned: make your shuttle, or have an honest back up plan!

Trip from airport to hotel was pretty good.
Return trip left a lot to be desired.
I had made reservations for the return trip for myself and 2 co-​workers. A van arrived first for my co-​workers but only them despite having numerous others waiting or a shuttle as well. A van also had just dropped off at the hotel and left empty. A few moments later another van pulled up and proceeded to load the 10 remaining passengers. Despite leaving before we loaded, my co-​workers arrived at the airport after us because they made other pick-​ups as well.
If not for the 10 of us being crammed into a van with an empty and only minimally loaded van available, it would have been an ok experience.
Unfortunately there didn’t seem to be a reasonably priced alternative. Normal taxis appeared to be about twice as expensive and parking fees at resort made a rental less cost effective.

I would have to agree with the consensus on this rating.
We waited for 40 minutes for a shuttle to take us from MCO to the Swan.
Even after the reservation, you get a pager and have to wait your turn.
The shuttle takes 12 – 15 or so ppl… Be ready to stop at other places before you get to your destination.
I wish MCO/​Mears/​Orlando would let lyft and Über do their thing. It would have been faster and 80 $ cheaper round trip

Ahmed Cab 583, HUGE praise and appreciation.
I left my wallet in his cab, not only did he return it, everything was untouched. What an honest man, thanks Ahmed!

Driver said he would run the meter, ¾ of the way my buddy asks how much it will cost, driver says $ 18, buddy says that’s too high, driver says $ 10, I realize the meter isn’t running, I take a photo, he then proceeds to kick us out of his cab, tells us he’s standing his ground (looks like he’s fumbling for a gun, and says he’s calling the cops…
I will ALWAYS use Über or Lyft in Orlando.
Terrible experience

Mears is pretty cool. It is easy. Once you get out of your terminal, just head to the arrival towards shuttles, and you look for Mears, book your round trip fare, and off you go. They will hand you two tickets. Give the other half to the nice staff outside at curbside, and in return, he/​she will hand you that vibrating device. One you start to vibrate, your ride will have arrived.
My experience with Mears was seamless. They were on time, shared great stories, and the people I shared the ride with were all awesome, considering it was very early in the morning!
Until then, Cheers! ~ :p

For the most part, I didn’t like Mears and would have much preferred to select my own mode of transportation. But it was arranged through work, so I didn’t have a choice.
The good part about Mears is the price. For $ 20, I had round-​trip transportation to/​from the airport and my hotel.
The bad part about Mears is everything else. Scheduling the shuttle wasn’t difficult, but it was a little complicated since the times listed on the website didn’t sync with my flight. I had to call customer service, and they just told me that the shuttle driver would «know» when to be there.
At the airport, the attendants at the Mears check-​in desk outside were about as helpful as someone doped up on heroin. They didn’t even speak, no eye contact, just a lot of pointing and staring down at the desk. Hello? Hello?
Our shuttle driver on the way out of the airport was scatter brained and not the best driver. She was overly chatty, and I found myself silently wishing she would just shut up.
Mears does not hesitate to shove every body possible into the van. One woman was wedged in the last row with 3 other people who looked absolutely miserable when they saw another person would have to be crammed in there. They were all small to normal-​sized adults too. Mears is really pushing capacity in the van. If the idea of sitting on top of other people isn’t appealing to you, don’t take the chance with Mears. Luckily, my shuttle to the airport was a lot less crowded.
I’m all about saving money, but I’m not sure if Mears was really worth it.

We used Mears Transportation Group to get to and from Universal Studios during our recent trip to Orlando, FL. Since we were staying at a Disney property, we needed to find a way to get to Universal from there. It’s pretty convenient. We also used Mears Transportation Group to get from our hotel to the Orlando airport for our flight back to DC.
Pros:
–They pick you up right when they say they will.
–We were able to schedule ahead of time, which was nice.
–They picked us up right in front of our hotel (the Dolphin resort in Disney World)
Cons:
–Quite expensive (comparable with the price of a cab ride to/​from the airport)
–They leave 5 – 10 minutes after the scheduled pickup time. Even if you reserve it in advance, you might be van-​less if you end up getting there too late.
Overall, decent and reliable (if you’re perfectly on time). But pretty pricey.