Plush Paws

4.5 stars for a great grooming spot with an owner who takes care of any issues that may come up.
My wife and I took our dog to Plush Paws based off its rave reviews. Located in College Park near Edgewater and Princeton, this dog grooming location is in a great little area. When I called to make an appointment, the owner answered and was very friendly. She was able to sneak me in for an 11:00am appointment on a Saturday, which was a great start to our experience.
We arrived at the location a few minutes before 11. Some Orlando Weekly people were outside and wanting to see if we would vote for Plush as a best dog grooming location (a good sign). We decided to hold off to see how things went first and proceeded inside.
The inside is a fun little shop with fun art on the wall (that you can purchase) and 2 grooming stations behind the counter. The owner, Laura I believe, and her employee Jessica said hello, looked at our shot records (they misread the records first and thought they weren’t up to date, but we got that figured out decently quickly), recommended some add-​ons to his hair cut (all of which we accepted), and got us all set. We were told he would be done in about 3 – 4 hours and would be called.
About 4 hours later, I called to see how things were going. Turns out I had called just as they were finishing up. We headed back over to the store to pick up the dog. When we arrived, Laura went through everything that was done and took off our $ 5 Unilocal check-​in discount. She then had us make payment and asked about scheduling future visits, both of which were a little weird since we hadn’t seen the dog yet (groomers usually have people pay after seeing the dog to get bigger tips for good work). We paid, told her we would schedule visits when needed in the future, and waited for the dog.
After about 5 – 10 minutes, our dog came out looking great and with a cute sparkly bandana. They did a really great job in terms of execution and style. They then handed me our leash and started saying goodbyes when I noticed our $ 30 gentle leader leash was broken. While we had some issues with this at first, Laura did apologize and pay us the $ 30 to go buy a replacement. While I didn’t like having to deal with the issue, the fact that the owner cared enough about our business to pay for something that happened while the dog was under their control shows that Plush Paws cares about their customers.
Overall, Plush Paws is a dog grooming shop that has friendly people and performs excellent work. While we ran into a few issues, everything was handled by the staff, so I can confidently recommend this location.

Laura took care of my dog Ollie. The last groomer I had been going to for years never listened to what I wanted. She sat down and really heard what I was asking for, and also offered great things for Ollie. I am so happy with how he turned out, he’ll definitely be going back for his next visit!

Kind and knowledgeable staff. My babies came out looking happy and handsome. Thank you guys

Fantastic staff, they did an amazing job with my dog, he looks beautiful. I finally found a place that have a excellent service.

Fantastic staff who always go the extra mile to make sure you are happy with their services. Our dog has left other groomers before we started coming here with her tail between her legs as if the staff had not been nice to her. Here she always comes out happy with a smile on her face. If you are looking for a new place to bring your pet they are worth a look.

I’ve had my dogs groomed at at least half a dozen grooming salons in the area over the years and this is the first one I can honestly say who really cared about my dogs the way I care about them! They also gave the best haircuts the girls have ever had! I’m very pleased with their work and would highly recommend them to anyone!

Laura and her staff know how to treat their animals first and their customers second (in that order). Even though it’s a bit of a drive for us, we are always so happy with the way that our two dogs are groomed. Laura is an expert when it comes to dealing with pain in ass clients and dogs. They are priced fairly for what you would expect for a grooming salon.
The salon itself smells clean and looks clean. It is decorated very nicely and you can see the staff working on the dogs right in front of you.
This is a place for your pet to get pampered, and for you to feel like you paid a good value for excellent service.

After having recently moved to the area, I’ve been looking for a good groomer for my low maintenance lab. This was my first visit to this business.
My appointment got off to a rocky start when the receptionist told me she put my appointment in on the wrong day. Apparently, she wrote it in on the next day and informed me that I was «a day early.» She promptly assured me that they would fit me in. Okay. No problem.
Then, we start to go over what services I want done. I wanted basic, all around grooming (wash, brush, ears cleaned, nails clipped, etc).
When I mention the nail clipping, she then informs me that lab nails are hard to cut because they’re black and you can’t see the quick, so it’s tricky to cut them without causing damage or pain (which, having had my lab for seven years, I know, and which is why I was there to begin with).
She then tries to convince me to do nail grinding instead. Which, of course, is extra.
It seemed really weird and awkward for an employee of the business I’m paying to take care of my dog basically tell me that they’re not that good at basic grooming techniques and then try and up-​sell me.
I know black nails are tricky. Which is why, on occasion. I bring my lab to a professional. And I would assume a professional groomer would have enough experience to handle dogs with dark nails (considering there are a lot of them).
She also went on to tell me I should also get my dog a special shedding treatment because the effects of the bath don’t last long. Which isn’t a problem for me considering I brush my dog frequently.
I get that the business probably encourages their employees to talk to customers more expensive services, but maybe they should be trained better on how to deliver up-​selling? Because the way the services were offered made it seem like the groomers wouldn’t be competent enough to handle a basic job and that she was just telling me things to get instead of actually asking me questions and tailoring solutions to my needs.
I will say that when I went to pick my up dog, the owner checked me out and she was amazing. She was much more personal and actually asked me questions. Through our conversation, I learned they specialize in cats since they’re more difficult to wash. I was thrilled to lean that considering I have a very difficult Siamese who I dread washing and just avoid altogether.
I think the groomers did a good job (my dog’s nails were fine – which kind of solidified the idea I was being up-​sold) and I would be interested in bringing my difficult-​to-​wash cat to them, but their receptionist’s attempts to sell me things I didn’t really want or need, put me off. My interaction with the owner and the result of my dog’s grooming redeemed the trip.

Very happy with our first experience. On time, great groom, and my little guy was very calm and happy!
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My Maltese, Taylor Swift, has been going to Plush Paws for the last few months, and I have to say that every experience is an amazingly positive one. My puppy and I have almost a mutual codependency sort of relationship, so it’s difficult for me to leave her with strangers. However, from the first visit, Laura walked me through all the grooming options, answered any questions I had, and made me feel super comfortable with leaving little Taylor Swift in their more than capable hands.

I came to Laura on the recommendation of two co-​workers — I’m so happy I did! I took in a stray Shih Tzu with terrible matting and flea issues, and she fixed him right up :)
I appreciate that she had a thorough consultation with me prior to his grooming. She asked what kind of cut I was looking for, any concerns I had, etc. He came out looking like a new dog, and I appreciate that he was there less than 3 hours!
I was also really impressed with the cleanliness of her space, her assistant, the customer service, and the fact that she works on the dogs in an open-​air space :)

Super picky with where I take my furbaby. I was taking her to pet smart to get groomed but then I found this place, and I will look no further! First off the prices are better and it’s closer. Also, I feel my dog leaves happier, she gets a little skittish at pet smart. It’s a small place and I think she gets the attention she deserves. The staff stems very knowledgeable and being a first time owner she was helpful on how to groom my wire haired terrier especially since she is in puppy to dog transition phase. I took her back again for a quick nail grind and they were able to see me same day, win!

I live in CP and try to utilize the local businesses. Balance, Clean Maid and Shakers have been fantastic! I decided to give this groomer a try.
The first time she did not understand her own Unilocal promotion and overcharged me. The second AND last time she charged me a «late fee» because she missed the time she said my doggie would be ready and called me in the middle of my 2 hours meeting. I also do not like people who «nickel and dime» me, her prices are variable and it seems if you do not spend a certain amount then she charges you a late fee; which is never discussed beforehand. The first time she complimented my dog on how well behaved he is but when I got him home I noticed a cut on him AND he was scratching until I washed off the so-​called organic shampoo she used. I told the assistant that i would not be back and did not appreciate a late fee when i wasn’t late and her sign says she closes when all the dogs are beautiful. Too bad her business and practices aren’t beautiful.

I recently moved from the West Coast out here to Orlando and have been searching for a great groomer and have finally found one! The staff is amazing the business is first-​class professional I would highly recommend them for all your grooming needs.

Just moved to Orlando from California and was worried I wouldn’t find a good groomer! Worry no more… great experience all around. The place is clean and the grooming tables are right up front so you can see them working on the pets. Charlie is a bichon poodle mix and they did a great job with his summer cut — short, but not shaved. Will be going back here when he needs another haircut. Nail grinding was also good, much smoother than a regular nail clip! Worth it!

Laura at Plush Paws is an amazing groomer. I have had a hard time finding a good groomer. I am a Pomeranian mixed with a Bichon so my hair isn’t the easiest to work with. A lot of groomers have «butchered my hair» so my mommy was excited when her friend recommended Laura. On my first appointment Laura talked to my mom for a good 15 minutes discussing my hair and what I wanted to look like. She made my mom feel comfortable with leaving me in her care. The pet salon is so cute inside, it looks like a human salon! My mom now drives 30 minutes for me to get my hair done monthly and I have never felt/​looked better.

Best haircut Lily has ever had!
First, I’d like to thank all the lovely Unilocalers who rated this place — your reviews are what led me to try Plush Paws & you were spot on in the recommendation. My pup Lily is my best friend, my child, and my life. Seems exaggerative, but if you know me then you know this is true. So, obviously, finding the best groomer in the area was a must.
Lily is a 9 year old yorkie and a tiny little two pounds. She was hit by a car years ago and her pelvis is held together by pins so it’s super important for me to feel I can trust the person I’m leaving her with to be extra gentle and kind. When I phoned to make the appointment Laura asked that I bring Lily’s rabies vaccine info and I was a bit surprised as several previous groomers had not, but I also found this super reassuring. ((WHY DIDN’T THOSE OTHER GROOMERS ASK ME FOR THIS?!)) I had several questions during our phone convo & asked her if there was an appointment system or if all dogs are dropped off and picked up at the same time (hate that). She informed me that your dog receives and appointment and you are called when they are finished. This is a much more humane approach and I refuse to go anywhere that would make Lily sit in a cage for hours.
I arrived for the appointment and showed Laura some photos of haircuts I Iiked. She went over some additional options for Lily, like nail grinding instead of cutting (which I opted for), bandana vs bow (Lily hates bows), and then said she would phone me when Lily was done. When I went to collect her I was so so pleasantly surprised. Lily was super calm and seemed at ease there, not anxious like she has been at other groomers. Her haircut was perfect and she smelled so delicious.
I dropped her off today at lunch for her second appointment and am super excited to see her new ‘do when I collect her. If you’re looking for a place to get your furry friend groomed, this is definitely the spot.

Ok, I am hesitant to write this review, because telling how wonderful Laura’s shop is will make it harder for my puppy to get an appointment with Laura. But yes, Laura is without a question everything that a pet groomer should be: caring, friendly, patient, and skilled. I have taken my dog there at least 20 times and have never had anything but an amazing cut.
I don’t know why anyone would go anywhere else (but am selfishly glad they do!)

Plush Paws gets 5 stars! My cat needed a lion cut because I had tried to shave her myself and failed. Laura, the owner, was so nice about it. I was embarrassed because my cat looked so bad after my failed attempt but she didn’t make a big deal about it and fixed her right up. She also gave me tips for next time I try to cut her myself, but after going this time I know I’ll go back instead of trying again myself. My cat Gogo looked so good when I picked her up. And she was wearing a little bandana. Adorable. I highly recommend Plush Paws if your cat needs a cut. Thanks Laura!

I took my little elderly Persian in who is pretty shy and not experienced with groomers and these ladies did an awesome job with her. Not only did she look great but my cat was just as lovey with me when I picked her up as when I dropped her off… Proof she wasn’t too traumatized :)