Semoran & 408 Pet DOC Hospital

Took my puppy to an ER Vet hospital cost me $ 1000 to ex-​ray and cast her. Then they proceeded to tell me that a $ 2500. surgery was very necessary. I brought her to Orlando to see Dr. Diaz he re-​xrayed and showed me that the leg was already healing and no surgery needed. So I’m so sorry that you all feel so negative, he saved my puppy’s leg and $ 2500. The assistant was very kind and helpful and I had to force the vet to charge me for the office visit. Oh yea he provided me with pain medication the $ 1000. vet neglected to give her.

If you’re not Puerto Rican, they will not give you the time of day. Will never get my business again.

I would not recommend this vet to anyone. The doctor nor the staff (except for Glenda, she’s alright) were any help at all in explaining to me the procedure and aftercare that my cat needed. I should not have given as much trust as I did to them. Hardly two days after taking my kitty home, I had to take her to another vet to fix what they did. It ended up costing quite a bit more but I should have just saved my time, money, and my cat the pain she went through and taken her to a real vet in the first place. Very upset with my experience here. Lesson learned.

I took a stray cat that I have been feeding because he had lost weight and had difficulty breathing. They told me that they must keep the cat and run blood work. They charged me $ 388.00. I left the poor cat with them for two days. I am told his blood work looks good but he had a severe upper respiratory infection. I am also told I should leave the cat a few more days because they feel he needs to be monitored. I needed to leave town for a few days so I left the cat. Once I am gone they call and say the cats no better and they need to run a test for feline aids! I thought they already did that for the initial charge. After all I did say he wad a stray. I agree to the charge and you guessed it. He was FIV Positive and had to be put out alone because I could not get back in town. When I complained I was told not to come back. I am convinced they never did the blood work. They don’t need to worry about me or anyone I know returning to that dump. If you love your pet don’t take them to this hospital!!!

After all of the terrible reviews for this place I am a little embarrassed to admit this is the vet that I use for my pets, but honestly, after around 4 years with them, I’ve been pretty satisfied.
The main reason anyone would pick this vet is the price. After my dog had his first post-​adoption vet visit at another office I was stunned by the high price and insistence that he needed shots and tests that I didn’t think were needed (he came from the rescue up to date on shots, and really just needed a check-​up). I was pretty upset about that costly experience and a friend suggested the Semoran & 408 Vet.
The beauty of this office is that all of their prices are posted on their website, and they tell you when you make your appointment how much it will cost, so there are no surprises.
I have had both of our cats neutered here. Those were both pretty easy appointments, I just dropped them off in the morning on my way to work and picked them up after. Otherwise we have primarily come in for annual shots and to pick up their medicines.
Service has always been very good. The staff are very polite and helpful. Yesterday we had a 5:00 appointment for our dog’s shots. We arrived exactly at 5 and were done and in the car at 5:15. I mean, how can you beat that? It was awesome.
The facility exterior could really use some upgrades, but on the bright side the waiting room seems to be have been updated some, so maybe they are working on it.

Dr. Diaz is a joke. Brought my pup in for a bad pimply rash that was spreading fast on my puppy.
He was NOT in the room 30 seconds he said it’s common in puppies and as I go to ask him questions– HE LEAVES! After 30 seconds. He leaves!
i waited… in the room alone. Awkward. The vet tech (mind you nobody speaks English there-​the receptionists are the worst) and he says you need antibiotics $ 56 and special shampoo 2x a week $ 16. Is that ok?
Why ask if it’s ok? If my dog needs it, I have to buy it.
2 weeks/​14 antibiotic pills later, the rash is still there and hasn’t even remotely cleared.
The place is filthy and the employees are morons.
Never again.

Do not ever bring your furry love ones to this place. Today they killed my puppy. They have her too much sedation during a simple procedure and she died. She was a perfectly healthy 13 weeks puppy. They said she had an allergic reaction and come to find out that they did not watch her after her surgery and she died from never waking up.
I am devastated cause I jus came to google and found out that that have done this before to other pets. Stay away from this place. It is dead.

Don’t come here! Made an appt and sat in a exam room for 45 mins. Asked staff for help 3 times with no response. I was the only one in the waiting room when I arrived! Go elsewhere.

Waited 1 hr to be seen. I scheduled an appointment. People went before us that had appointments after ours. Brought my dog in for vaccines, nail trim and anal glands expressed. While waiting I heard a dog who just had surgery whining in pain and saw the vet and techs running toward where the dog was.
My main issue was with the tech who was very rough. She seemed like a nice enough girl but she needed way more training. During one of the shots my dog Unilocaled. The big thing was when doing her nails she cut not just 1 but 2 nails too short and made them bleed. I told her not to finish the nails. She was being sloppy and in the mean time hurting my dog. I am in training to be an RN and you just don’t do that. You don’t rush through procedures and get sloppy.
I will not be bringing my dog back. It’s not worth it to save a few bucks. You are your pets advocate.
I had a good experience with the ASPCA on conroy. They are booked up and usually require 3 week or more wait.

Below is an email I sent today 2÷26÷2013 to the email listed for complaints. I also sent it via Facebook messenger (yes, they have a Facebook page but you have to friend request to post on their wall) and posted it on their Facebook fan page wall (yes, they actually have one of those too). As of 645pm today, I have yet to hear from anyone. Surprise, surprise. In my opinion, any reviews saying how great they are are posted by their employees. Anyway, read my email and decide for yourself if you want to take your animal there.
Good Afternoon
On Feb 13, 2013, my boyfriend went into the Semoran & 408 Pet Doc Clinic to purchase my dog’s REGULAR flea and heartworm treatment, Trifexis. He was asked when the last dosage was given to him and he said it could have been a couple months but was not sure because I give my dog his meds, not my boyfriend. The receptionist insisted that she could not give him Trifexis without a heartworm test because if she did my «dog would die». My boyfriend immediately called me concerned and relayed this message at which point, I asked to speak to the person that told him this. The receptionist’s exact words were «If you give him Trifexis without a heartworm test, your dog will die».
That’s not true– I have worked in veterinary hospitals in the past and I know for a fact that was she was trying to tell me was not true and I don’t appreciate «scare tactics» to get me to spend money on unnecessary tests. The receptionist refused to sell us Trifexis, again which is his REGULAR flea and heartworm prevention and instead sold us Comfortis. I gave it to him, as instructed and the very next day I woke up to my dog with a large wound on his neck covered in dried blood. I was told to just give him Benadryl. That didn’t work and the past week and a half he has been tearing his face and neck apart leaving large painful wounds on his neck, head and face.
Why? Because the Comfortis didn’t work and my dog is SEVERELY allergic to fleas which is in his chart from over a year ago when this first happened. We made an appointment for today and upon the exam the doctor called for a scrape to test for mange, my dog doesn’t have mange, he’s allergic to fleas and the medication YOUR receptionist INSISTED on selling us didn’t work.
I explained this to the tech that was assisting and she said that my dog’s chart indicates that we last bought Trifexis in July of last year. That’s not true either. She then went on to tell me that his chart didn’t even have record of us ever buying the Comfortis either– which we were told cost $ 17 yet we were charged $ 34 for ONE dose– which I found alarming. What kind of record keeping is going on over there? These are MEDICAL records, where is the sense of urgency in properly updating your patients’ files? She explained that the clinic was understaffed. For almost a year?! How is that MY problem and why is my dog paying the price for your clinics failure to properly keep his records updated?!
We were charged $ 242 for Pills, Medicated Shampoo, an unnecessary scrape test for mange and a recheck visit– This was all YOUR receptionist’s fault not mine or my boyfriend’s and I strongly feel that we shouldn’t have been charged for it since this was all a result of NEGLIGENCE on behalf of you hospital.
I want a full refund of the $ 242 that I was charged. Who do I need to speak to about that? Your prompt attention to this matter is both appreciated and expected.

If you want to get your cat spayed or neutered at an excellent price, but want to come home with infections and the need to get stitched for a second and third time, come to this vet!
I decided to take my cat, Bella, to Semoran and 408 Pet Doc Hospital to get spayed after seeing it listed online as being a low cost animal hospital. Upon arrival, I was given the choice of whether or not I wanted antibiotics and pain medicine. I couldn’t imagine what pet owner wouldn’t want antibiotics and pain medicine for their pet, but I rationalized it as being a cost-​saving initiative and said «yes» to both.
Upon picking Bella up, I was given no cone to put around her neck and no verbal instructions for her care, just a sheet with instructions. Within a few days, Bella pulled out all of her stitches and began bleeding profusely so I made an appointment for a check-​up.
The vet decided on the second visit that he needed to resuture her incision so she would need to be put under again. After picking her up the second time, I received no instructions once again, and had to ask for a cone (for which I was charged $ 8). When I got home, I noticed the stitches were not dissolvable; they were metal staples! I called and asked, «do I need to come back to get these staples removed?» and they responded, «yes, in 10 days.» Why on earth would they not tell me such information while I was at the office picking up my cat?! Their response, «the receptionist probably didn’t know, but it’s on your paperwork.» I checked my paperwork. Nope, nothing there about needing to come back!
The new incision began oozing within a matter of hours and continued to bleed all over my bed as she layed. I kept thinking the situation would get better, but after four days I could tell something was definitely wrong. After reading online that such oozing and bleeding was abnormal I decided to see another vet. This vet let me know the incision looked horrendous and was wildly infected. I paid $ 40 to get her incision flushed and cleaned, and about $ 80 in antibiotics and pain medications to control the infection. I have to go back to the new vet in five days so that he can resuture her for a 3^rd time. He also let me know that she would most likely develop a hernia in response to the multiple attempts to close her up. In the case that she has a hernia, she will need to be hospitalized for several days. Bella was in absolute agony today, whailing as she got her wound cleaned up for about ten minutes straight.
**Summary: While Semoran & 408 Pet Doc Hospital and its related locations may seem like a low-​cost alternative to other pricey vets in the area, keep in mind that their price is a true indicator of their quality. Save your pet from the potential horrors at this low-​cost vet and pick somewhere else! **