Springhill Suites Convention Center

Nice location, nice big rooms I stayed at Springhill for 3 days. Room service Maria was the sweetest. I did see a roach but I flushed it. I would suggest getting a room on the very top floor. People above stomped and jumped all night. Kids ran up and down the hallway. The Market is over priced but the location is good and the rooms are big. The price wasn’t so bad but it’s cheaper on the weekday. I would stay again on the very top floor. Taking my review to a 2 stars my Credit Card has been charged 6 times. I only stayed 3 nights at a $ 109.00 (I booked for $ 109.00) for the first two nights. Bringing my total up a night to $ 122.00 adding a deposit now i’m up to $ 150.00 a night for the 1^st 2 nights. That’s $ 300.00 for 2 nights. The 3^rd night was $ 90.00 now that’s $ 390.00 for 3 nights. Posted to my card on Feb 24 was $ 367.00 I still have 3 more pending transactions. Currently waiting to speak with Amber. My account is now in the negative. Very confusing being that this is a prepaid card. Can’t spend more than what is there. I would suggest paying with cash. Or not using your primary account. Can’t add photos if I could you will see how my account was charged. The front desk explained to me. I would get a total of $ 55.00 back on my card.

This hotel is very nice. The staff is welcoming. Overall clean .Beds are very comfortable as well as pillows. They have free breakfast which is nice not spending a fortune at something else while on vacation. Totally recommend.

Great Front Desk Staff despite sub-​par property.
Visited during a week in early December for work.
The front desk staff was chipper and during checkin, and was quick to provide useful information about the property amenities. Unfortunately, this is were the highlights end.
Guest beware, the lobby makes a promise of quality that the rooms just cannot live up to.
I checked into room 714, and was shocked to find numerous cleaning/​service issues. The ceiling fan blades were coated with a thick layer of disgusting, black grime. The bathtub was peppered with pits, chips, and deep gouges. The wifi service does not sustain a connection. The king sized bed appears to be shoe-​horned into a corner, providing extremely limited access to the sides of the bed due to clearance with the adjacent walls.
I brought these items to the attention to the staff, however I was informed that management was not on property, and would not return for at least 8 hours. The front desk was kind enough to help find another room, which was slightly cleaner.
It is unclear if management is unwilling, unable, or unknowing of how to address the quality issues in guest rooms.
I will not be staying here again until I see that the major issues with guest rooms have bee addressed.
I would encourage you to do the same.

Stayed August 2013
Nothing great about this hotel. They said they just renovated the hotel but I don’t think they renovated the whole place. The lobby & front area seemed like they were renovated but not the rooms. There was a large stain on the carpet & a stain on the couch. Other than that the place was clean. It is really close to Universal Studios which is why we picked this place. They had a nice spread for breakfast too. We stayed out late one night & when we got back there was no where to park so we had to go inside to find out what to do. The security guard moved his car so we can have his spot.

The reason why I gave it a 3 star was because the king bedroom is huge comes with a sofa bed so it works out. Staff is great free breakfast is ok small buffet mentioned only because they serve scrambled eggs and pork sausage. The rest is a usual breakfast like any other place. My biggest complain is that we are not handicapped and when I booked the room I booked a non handicapped room. Anyhow once we checked in I was given a handicapped room which was all they had available the room has rugs so it was completely flooded in due to a non working AC. We were changed to another room yet another handicapped room and still the wall AC felt like it was not working. Temp was at it highest and still felt a bit warm. We just stayed because we just needed a few hours of sleep. It is a very clean room and spacey but I guess they have an AC issue. Btw bed amazing!

Clean, friendly staff, nice area and the price was very good. Discount for AAA members. The free breakfast was average but can not complain since it was free. I use a wheelchair so I was glad the handicapped parking was near the entrance with only a very slight uphill slope.

I stayed here for a week and thought it was a nice hotel. All of my interactions with the staff were pleasant and they were always very helpful. The room was clean and had a nice layout, as Springhill Suites always do. The breakfast had a lot of choices, was always well stocked, and the staff working there were very friendly.
I liked that the hotel is within walking distance of the Convention Center, but the walk is fairly isolated so don’t plan on walking at night in the dark. It’s a nice big sidewalk and more palatable than paying convention center parking prices. There is the convention center bus that is $ 2 and drops off/​picks up out front.
The hotel is also a short drive/​walk to lots of good restaurants, which is a big plus.
My only complaint is that my room was one of the smallest rooms they had at the hotel, and the one benefit to the room (that they stated at check in as a selling point) was that it would be quiet – I was surrounded by a family with multiple rooms and several children who were all yelling and slamming doors from 10pm-​12am during several nights of my stay. I had a migraine off and on all week and the lack of sleep didn’t help. I do wish hotels would do a better job of grouping guests so that they don’t bother each other (i.e. families with rowdy kids and multiple rooms all in one part of the hotel). I find this especially annoying because as a Platinum Elite Rewards member, I stay at Marriotts a lot and choose them so I get more points.
I guess I have another complaint – it’s great that that staff remembers the names of guests, but I don’t want to have someone yelling «HAVE A WONDERFUL DAY MS. SMITH» in a lobby filled with people. Maybe I’ve paranoid but that gets my hackles up. I don’t want a bunch of strangers knowing my name, because it gives them an in for figuring out more about me, which room I’m in, where I’m from, etc.

This was my second stay at the property and unfortunately it wasn’t nearly as enjoyable as my first.
That first stay was eleven months ago and I remember being very warmly treated at check-​in by multiple employees, who even offered me a glass of wine while I waited for my room key.
This second stay was doomed from the start as the check-​in experience was just the opposite. Despite being the only person checking in at around 7pm in the evening, I stood at the front desk waiting for a key for almost 10 minutes.
While I was welcomed as a Marriott Rewards Gold member, I was not treated like one. I booked a king room on a low floor not near the elevator and, after all that waiting, you can guess what room type I actually received: Two queens, very high floor and right across from both elevators.
As Jerry Seinfeld said to the lady in the episode where he was renting a car and they did not have one, «The whole idea of the reservation is that it holds something. That’s really the key: The holding. Anybody can just take them!»
Let me stress that I do not stay at hotels like this on International Drive for the park benefits, so I cannot evaluate their worthiness. I do not go to the parks and simply want to stay at hotels proximic to multiple dining/​drinking options on I-​Drive and Sand Lake that also give me a quick entrance onto I-​4 the next day as I leave the area.
The room itself was clean and laid out as I expect from this brand, but the bed (s) was uncomfortable to the point where I woke up about three hours earlier than planned. Rather than try to go back to sleep, I felt I was better off driving home early to take a nap on my own couch.
As I left, I did see breakfast being offered downstairs with an employee working very hard to make sure items were fresh and readily available. However, I generally only grab a couple pieces of fruit and run because free hotel breakfasts in Orlando resemble «Shark Week» and I’m not in the mood for family chaos that time of day just to have a toasted bagel and some scrambled eggs.

You feel welcomed from the moment you enter the hotel, with a warm and nice attention from the staff. Nicely decorated and equiped rooms, I will definitely return here.

Stumbled upon this hotel driving decided to give it a try since it’s a Marriott, marriott has never let me down, front desk was extremely Helpful in accommodating us last
Minute, we needed 2 suites they put us on same floor traveling with toddler also they provide cribs! Huge plus, free wifi, hot free breakfast and a nice pool, can’t complain!

Excellent service! When we checked in we were greeted by friendly staff. When we left the hotel that day for work the front desk guy remembered my name and asked how everything was so far. Talk about great cuatomer service and people skills. I live on the road and am in a new hotel every other day, so customer service is what sets hotels apart. I highly recommend this place. Comfy beds, fridges and microwaves in each room. Convenient to to the highway. And got a great rate!

This place is pretty good. They recently did renovations on the hotel– they are all pretty superficial but that is what most people care about when staying at a hotel. We have a room next to the elevators– I was worried that we would hear noise all night long from people using it but luckily, we had no issues. There are kids that occasionally make noise in the hallways but what do you expect from a hotel that is near half a dozen theme parks that are for kids? The free breakfast was great– I have no complaints there. The free WiFi is good too. We got our hotel room for $ 72/​night with my AAA membership– the AAA membership has really paid off for us with hotel reservations on this trip. I would recommend this hotel to anyone– it has good rates, it is near a lot of the attractions in Orlando and it was only $ 8 more than another hotel down the road that was substantially less desirable than this hotel. We will definitely be staying here again when we come back to Orlando.

In the midst of a renovation. Would have been nice if they had revealed it at the time of reservation. Some have said that the hotel was in need of a facelift and that was probably true. Still, having to walk through the back door to get to the front desk isn’t cool.
Honestly, I was very disappointed with my stay. If I were staying more than one night, I would have changed hotels. Marriott should have revealed that the hotel was under renovation. Having to enter from the rear and walk through the hotel to the front desk was a hassle and fairly comical. The breakfast area and workout room setup was poor. If they’re going to remain open under those circumstances, at the very least provide a deeply discounted rate and don’t charge a rate comparable to other hotels in the area that are being renovated.

I stayed here because I was told that it was walking distance to the Orange County Convention Center. It was not at all close, especially in the Central Florida summer heat. The rooms for surprisingly nice, and nicely laid out. I liked the idea of putting 2 tv’s in a single bedroom and having a living section w/​couch and tv so you don’t have to lay in bed. Here is this part that topped this stay off-​I found an opened condom slightly under the side of the bed. EWWW… instead of freaking out and causing a scene I simply took a picture, went down to the front desk, and showed them. They were more than kind, offered an immediate room change and paid for my entire 2 day stay. The manager was way more qualified then to be slaved to this so called Marriott hotel. It just bugged me that I felt like the room was not cleaned. I mean anyone if they just looked down would have been able to see that. So for anyone that wants to book here and want to be close to the convention center I suggest the Peabody or any other. There are hundreds way better. Oh yeah and they DO NOT have working WIFI. They say that this certain password gets you on but it doesnt have signal!

This place is perfect for traveling on a budget and/​or with a family. My husband and I stayed here for a night while waiting for friends to arrive from California.
The hotel is older, but who cares. It’s clean, has spacious rooms, has a pool and a game room, and a hot tub! On top of that, they have a great free breakfast and free wifi.
It’s super close to all the major attractions and only 10 miles from the Orlando Airport. And my favorite? They only put a $ 20 hold on my CC vs. the amount of the room like other hotels.
I’d definitely stay here again! It does the trick.

Clean rooms… Comfy beds… FREE Breakfast… FREE Wifi and close to the convention center. All for $ 59 bucks a night… WTH do I have to complain about, just a couple of things…
Too many loud kids running up and down the hall. Breakfast is always packed and is hard to find a set.
What do I expect, it’s a family hotel and the food is free.

This is the third time we have stayed at this property, and as usual it was excellent. Our last stay was May this year, and we are staying again next year (in March)
The service from all staff cannot be faulted.
Everywhere was spotless and very well maintained.
Will certainly continue to stay at this hotel when we next visit the area.